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In this webinar we’ll show you how Customized Machine Translation with human post editing can replace a standard translation workflow for documentation projects, saving you both time and money. We will be joined by Kazuo Suzuki from Interactive Intelligence, a world leader in Contact Center software solutions, who we recently worked with to deploy a customized MT and post editing workflow, saving both time and translation costs. In this 45 minute session you'll learn: • How to identify areas where MT can make a dramatic impact • The process of planning, training, testing and deploying MT engine • The post editing process and how this affects output quality • The benefits Interactive Intelligence gained through using MT • How your business could benefit To find out how MT is being used in real world applications by leading international businesses, register for our webinar today.
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sales@milengo.com www.milengo.com
Unlocking the Power of Machine Translation
sales@milengo.com www.milengo.com
Deepan Patel, Kazuo Suzuki, Rob Davies
sales@milengo.com www.milengo.com
Rob Davies
Marketing
Manager
• Webinar is being recorded and will be
made available
• Slides will be available with the recording
• Details of how to access the recording and the slides will be emailed a7er the webinar
• Q&A at the end; use the chat box to submit
ques?ons during the presenta?on
Welcome to the Webinar Introduction
sales@milengo.com www.milengo.com
Poll Question 1
Do you currently manage documentation localization?
sales@milengo.com www.milengo.com
Machine Translation Webinar Overview • Background
• Interac?ve Intelligence • Milengo
• MT Pilot Project
• MT in Produc?on
• Conclusion
• Milengo
• Interac?ve Intelligence
Innovation • Experience • Value www.inin.com ©2011 Interactive Intelligence, Inc.
Interactive Intelligence
Company Overview Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Headquarters – Indianapolis, Indiana, USA
Our Numbers Founded in 1994 and now backed by more than 4,500 customers worldwide (more than 100 countries), Interactive Intelligence is profitable and debt free with annual 2011 revenues of $209.5 million.
Our Customers Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and Walgreens.
Innovation • Experience • Value www.inin.com ©2011 Interactive Intelligence, Inc.
Contact Center Cloud based, or on-premise, get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite.
Unified Communications Support your users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications.
Business Process Automation A unique and cost-effective solution for process automation and management running on a single platform.
Solutions
Innovation • Experience • Value www.inin.com ©2011 Interactive Intelligence, Inc.
• English (United Kingdom) • English (Australia) • English (New Zealand) • Dutch • French • French (Canada) • German • Japanese • Polish • Portuguese (Brazil) • Spanish (Latin America) • Spanish (Spain)
ClC 4.0 Language Packs (to be released)
• Arabic • Chinese (Simplified) • Chinese (Traditional) • Hebrew • Italian • Korean • Norwegian • Russian • Serbian (Latin) • Swedish • Turkish • (Planning to add some more like
Danish, Finnish, Czech, Hungarian, and Slovak!)
sales@milengo.com www.milengo.com
Poll Question 2
Have you used MT for translation and localization
projects before?
sales@milengo.com www.milengo.com
Deepan Patel
Milengo Global Project Manager
Evalua?on and implementa?on of MT workflow
Background – Milengo’s Ini?a?ve
• Find a solu?on for the majority of
localiza?on buyers
• Annual budget of 200 K – 2 Mill USD.
MT Lead Project Manager
sales@milengo.com www.milengo.com
Machine Translation
Interac(ve Intelligence inves(ga(ng MT :
• Cost effec?ve solu?on for documenta?on
• Maintain high transla?on quality
Build MT system
• InIn provide legacy language data
• Milengo provides sample post-‐edited content for review
The challenge
sales@milengo.com www.milengo.com
Machine Translation
InIn TM – 38K transla?on units (TUs)
Milengo bilingual corpus – 160K TUs
Data Prepara?on – quality over quan?ty
Evalua?ng quality – BLEU Scores
Building the MT engine
sales@milengo.com www.milengo.com
Two levels of post-‐edi?ng service:
• Full post-‐edi(ng • Light post-‐edi(ng
Pilot project to test produc?on – Help file -‐ 11K words
Issues raised enabled development of workflow best prac?ces
The Milengo MT & post-editing
sales@milengo.com www.milengo.com
Help file localiza?on – 184K words: EN>DE
25 days turnaround – over Xmas period
Deliverables -‐ HTML, HHK, HHC, bilingual
TagEditor files, project TMX
Post-‐edi?ng resources
The main event! Overview
sales@milengo.com www.milengo.com
SmartMATE
The MT process
• 85-‐100% matches from client TM
• Rest of content translated with MT
The joy of defined terminology
• Used in both MT and edi?ng phases
Technical environment
The main event!
sales@milengo.com www.milengo.com
Engineering considera?ons vs project efficiency.
memoQ vs TRADOS
• Collabora?ve online environment
• Speeds up produc?on
Challenges and Delivery The main event!
sales@milengo.com www.milengo.com
Editors and language lead working in parallel
Two separate QA checks
• One before post-‐pro
• One before delivery
Had enough ?me for a cup of tea
Delivered ahead of schedule!
Challenges and Delivery The main event!
Innovation • Experience • Value www.inin.com ©2011 Interactive Intelligence, Inc.
Internally we have: • 2 Project Managers • 3 Localization Engineers • 6 Localization Test Engineers • 1 Internationalization Test Engineer
Why MT? Had been focused on practical user experiences like User Interface, Audio Prompts
for IVR, Reports. Didn’t put much effort and budget for help files. Priority was lower and not many users have been actually using the help files. At the same time, we understand that there are some needs for translated help files. Looking for a way to provide localized help files without using a lot of money. In short, the cost saving was the biggest driver for using MT.
Why Milengo? Looking for a practical experience with MT. Milengo approached with an idea of
mutual trials. Through the projects, we could learn about MT in a practical way and they could learn the needs of clients.
Localization @ Interactive Intelligence
sales@milengo.com www.milengo.com
Poll Question 3
When are you considering implementing MT?
sales@milengo.com www.milengo.com
MT + Post Editing The Service
www.milengo.com/mt-consult
Milengo hosted or self hosted
Standard or full post edi?ng
Free MT setup and training
• Companies within the IT domain.
• Annual spend of $50,000 per language pair • Documenta?on projects in the IT domain
• Project sizes of 10,000 words and above
sales@milengo.com www.milengo.com
Thank you! The end
rob.davies@milengo.com
deepan.patel@milengo.com
www.milengo.com
www.milengo.com/mt-consult
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