What Do Customers Expect From Today's Customer Services?

What Do Customers Expect From Today's Customer Services?

KNOW THEM

• Survey your customers to learn about their preferences.

• 99% of consumers said getting a satisfactory answer is a great prerequisite for customer experience.

68% of consumers said they get annoyed if they have to repeat themselves.

MAKE IT MOBILE• Consumers today expect to interact with businesses

on all mobile channels.

• 75% of all transaction will be completed through mobiles by 2020.

• 70% of mobile searches lead to online action within an hour.

LET THEM DO IT THEMSELVES• Customers prefer to make things right on their own.

• 73% of consumers wish companies offered them way to solve customer service issues on their own.

• More than 90% of all consumers expect a brand to offer self-service portal.

How To Make Your Customers Happy?

MAKE IT SOCIAL:

• Communicating with customers through social media.

• 66% of customers expect a social media response within 24hrs.

• 56% of customers have a more favorable view of those brands that respond to them on social media.

SAVE THEIR TIME

• Consumers want easy access to information and quick assistance to their queries.

• 66% of customers say that valuing their time is an important thing companies can do to provide good service.

45% Of US adults will abandon an online purchase if their question aren’t answered promptly.

KEEP THEM WELL-INFORMED• Educate customers about the products and services

to improve loyalty.

• 92% of consumers trust recommendations from friends and family.

• 79% of consumers believe in online reviews more than personal recommendations.

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