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• 99% of consumers said getting a satisfactory answer is a great prerequisite for customer experience.
68% of consumers said they get annoyed if they have to repeat themselves.
MAKE IT MOBILE• Consumers today expect to interact with businesses
on all mobile channels.
LET THEM DO IT THEMSELVES• Customers prefer to make things right on their own.
• 73% of consumers wish companies offered them way to solve customer service issues on their own.
• More than 90% of all consumers expect a brand to offer self-service portal.
How To Make Your Customers Happy?
• 56% of customers have a more favorable view of those brands that respond to them on social media.
SAVE THEIR TIME
• Consumers want easy access to information and quick assistance to their queries.
• 66% of customers say that valuing their time is an important thing companies can do to provide good service.
45% Of US adults will abandon an online purchase if their question aren’t answered promptly.
KEEP THEM WELL-INFORMED• Educate customers about the products and services
to improve loyalty.
• 79% of consumers believe in online reviews more than personal recommendations.
