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How to hire the right people for the right jobs.
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Educational Educational Partners Partners ProgramProgram
5 Most Costly Mistakes in Hiring
Presented by:
Greg Smith
President and “Captain of the Ship”
Chart Your Course International
WELCOME
Educational Educational Partners Partners ProgramProgram
Short Term Hiring Projections
Unemployment 4.8% (Feb ’06) 243,000 new jobs (Feb ’06) Productivity -0.5% (Q4 ’05) Average: 10.2 employers by age 38
Manpower Employment Outlook Survey: “Continued strong hiring outlook
through Q2 2006”
Information gathered from the U.S. Department of Labor and Manpower
Reference the following websites:
http://www.dol.gov/http://www.manpower.com/mpcom/index.jsp
Educational Educational Partners Partners ProgramProgram
Survey Results
Turnover is under 25% to low
Turnover in the last 12 months
• Decreasing 9.7%
• Flat 45.2%
• Increasing 48.4%
How competitive is the job market
• Less 6.5%
• About the same 48.4 %
• More competitive 48.4%
Educational Educational Partners Partners ProgramProgram
Survey ResultsHow well do the job descriptions represent the job
• Not a good match 16.1%
• Somewhat accurate 67.7%
• Extremely accurate 19.4%
How did you learn to ask effective questions?
• Still trying to figure it out 35.5%
• Learned from mistakes 38.7%
• Coached by a manager 19.4%
• Articles and books 64.5%
• Interview training 51.6%
Educational Educational Partners Partners ProgramProgram
Survey ResultsHave you ever used online interview training?
• Yes 0%
• No 103.2%
The interview process I use typically involves
• One interview myself only 16.1%
• Multiple Interviews myself only 0%
• Multiple Interviews with myself and other managers 51.6%
• Multiple interviews including managers and employees 9.7 %
• Panel Interview 38.7%
Educational Educational Partners Partners ProgramProgram
Hiring Mistake #1
1. We don’t really know what we are looking for.
Define the ideal Candidate Start with the Job Description Describe key knowledge competencies and skill
competencies Define personal competencies and personal traits
for success Identify what is required and what is preferred
Educational Educational Partners Partners ProgramProgram
Hiring Mistake #2
2. We don’t consistently ask well-crafted questions to gather relevant information from each candidate.
Wrong Questions Closed-ended Open-ended but pointless Illegal
Educational Educational Partners Partners ProgramProgram
Hiring Mistake #2 cont.
Correct Questions Open-ended and job specific (situation-action-
results) Theoretical
Prepare a Question Strategy Use pre-screen strategies to assess the “basics” Standardized, assigned and consistent Create a flow
Educational Educational Partners Partners ProgramProgram
Hiring Mistake #3
3. Relying too heavily on one person’s opinion of
the candidate…usually your own
Individual interviews Involve others Define the Roles and Responsibilities during the
interview
Educational Educational Partners Partners ProgramProgram
Review
Mistake # 1: We don’t really know what we are looking for
Mistake # 2: We don’t consistently ask well-crafted
questions to gather relevant information from each
candidate.
Mistake # 3: Relying too heavily on one person’s opinion
of the candidate…usually your own.
5 Most Costly Mistakes in Hiring
Educational Educational Partners Partners ProgramProgram
Components:
Facilitator Guide Participant Workbook
Facilitator Friendly Instructions
PowerPoint Enhanced
Job Aids
A step-by-step guide to hiring a winning candidate
Hiring Strategy Checklist
Permission to Duplicate Forms
Quick Reference Guide
Hiring Winning TalentHiring Winning Talent
Delivery format:Delivery format:8 hour classroom program,8 hour classroom program,
3 hour online or blended3 hour online or blended
Educational Educational Partners Partners ProgramProgram
Hiring Mistake #4
4. Conducting an incomplete evaluation of the candidates.
Resume and applications Standardization = consistent information Solid documentation and scoring Multiple evaluation points (team) Interview team evaluation roll-up Hiring matrix
Educational Educational Partners Partners ProgramProgram
Hiring Mistake #5
5. Hiring the Best You’ve Seen rather than What’s Really Best for the Position
Don’t jump the gun Avoid hiring the warm body ‘Always be on the Lookout for Talent’
Educational Educational Partners Partners ProgramProgram
Review
Mistake # 1: We don’t really know what we are looking for
Mistake # 2: We don’t consistently as well-crafted questions to
gather relevant information from each candidate
Mistake # 3: Relying too heavily on one person’s opinion of the
candidate…usually your own.
Mistake # 4: Conducting an incomplete evaluation of the
candidates
Mistake #5: Hiring the Best You’ve Seen rather than What’s Really
best for the Position
5 Most Costly Mistakes in Hiring
Educational Educational Partners Partners ProgramProgram
Vital Learning for business and life
Vital Learning solutions are based on three essential ideas…
1. Make learning relevant to the participant, their job, and their environment
2. Offer learning that is practical and can be reasonably implemented on the job and in the real world
3. Utilize multiple methods such as reading, discussing, and watching with a concentration on real-life to see the transfer of knowledge into skill and thus impact on-the-job behavior and performance
Educational Educational Partners Partners ProgramProgram
A Leadership Solution
• Essential Skills of Leadership• Essential Skills of Communication• Developing Performance Goals & Standards• Providing Performance Feedback
• Managing Complaints• Improving Work Habits• Effective Discipline• Resolving Conflict• Coaching Job Skills
• Delegating
• Supporting Change• Communicating Up
Leadership ESSENTIALS
• Motivating Team Members• Solving Workplace Problems• Leading Successful Projects (Classroom)
• Hiring Winning Talent (Classroom)
• Retaining Winning Talent (May 06)
Leadership PLUS
Classroom Workshop Online Modules Blended Combination
Classroom At This Time
Others In Development
19
Educational Educational Partners Partners ProgramProgram
Components:
Facilitator Guide Participant Workbook
Facilitator Friendly Instructions
PowerPoint Enhanced
Job Aids
A step-by-step guide to hiring a winning candidate
Hiring Strategy Checklist
Permission to Duplicate Forms
Quick Reference Guide
Hiring Winning TalentHiring Winning Talent
Delivery format:Delivery format:8 hour classroom program,8 hour classroom program,
3 hour online or blended3 hour online or blended
Educational Educational Partners Partners ProgramProgram
•Instructor Kits come complete with all
teaching notes, guidelines, video’s,
PowerPoint’s, and all necessary supporting
materials
•Video models contain both “Office” and
“Industrial” settings to fit your environment
•Participant Manuals each include Job Aids and Resource Guide with important
resources for use back on-the-job to help reinforce learning
•Each Job Aids and Resource Guide contains; Self-Assessment Worksheet,
Action Plan Worksheet, Team Leader’s Troubleshooting Guide, Additional
Information and Review, Special Issues Section, A Summary of Skill Points taught,
and a complete Bibliography of recommended readings
Flexible training to fit your environment
Educational Educational Partners Partners ProgramProgram
Hiring Tip: When hiring managers, look for three key skills that will help your organization go far
1. Diplomacy – the ability to manage relations among teams
2. Monkey Managing – not allowing someone else’s problem, or monkey to jump on one’s back
3. Innovation Triangle – knowing how to say yes to the right projects and not to the time-wasters.
Tip provided by the Hiring Center Powered by Monster.com and Fast Company
5 Most Costly Mistakes in Hiring
Educational Educational Partners Partners ProgramProgram
Hiring Tip: Beware a Candidate’s Credentials
Resist the seduction of the golden resume. Too often employers become starry-eyed over an Ivy League education and multimillion-dollar accounts. You should be asking questions that will explain how specific goals were met, with what resources, etc., and be careful not to take things at face value.
Tip provided by the Hiring Center Powered by Monster.com and Fast Company
5 Most Costly Mistakes in Hiring
Educational Educational Partners Partners ProgramProgram
l e a d e r s h i p s a l e s s e r v i c e p r o d u c t i v
i t y
For more information call 770-860-9464 or visit:For more information call 770-860-9464 or visit:
http://www.chartcourse.com/supervisory_training.htmlhttp://www.chartcourse.com/supervisory_training.html
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