Zhiying Guan, Peking University Library, China Quality control of interlending & document...

ZhiyingGuanPekingUniversityLibraryguanzy@lib.pku.edu.cn

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� Why London is preparing for Chinese 'golden week'

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MainContents � AbriefintroductiontoacademiclibraryconsortiainChina

� TheILL/DDSprovidedbyacademiclibraryconsortiainChina

� TheservicequalitycontrolofacademiclibraryconsortiainChina

� ProblemsandchallengesfacedbyacademiclibraryconsortiainChina

AbriefintroductiontoacademiclibraryconsortiainChina � China Academic Library & Information System

(CALIS)

� China Academic Social Sciences and Humanities Library (CASHL)

BasicInformationonCALIS&CASHL Comparative category CALIS CASHL

Set up Year 1998 2003 Organizer Chinese Ministry of

Education Chinese Ministry of

Education Sources of funds Chinese Ministry of

Education and central members

Chinese Ministry of Education and central

members Organisational model National and intra-system

consortium National and intra-system

consortium

Management model Virtual and realistic management

Virtual and realistic management

Cooperative collection development model

Existing collection resource cooperation and coordinated

purchasing cooperation

Existing collection resource cooperation and coordinated

purchasing division

Sharing and service system Three-tier structure system Three-tier structure system

Consortium function type Multifunction consortium Multifunction consortium

Serving objects Chinese educational institutions

Chinese educational institutions and the public

Number of Member libraries About 1500 800+

CALISAdministrativeCenter

NationalCenter(4)

RegionalCenter(7)

ProvinceCenter(31)

SharedDomainCenter(5)

UnionCatalogueExpert

ILL/DDSExpert

SubjectServiceExpert

BigData&ResourceExpert

System&Technology

Expert

UnionVirtualReferenceCenter

TechnologicalDevelopment

SpecialCollectionServicesCenter TrainingandCertification

StatisticalEvaluationCenter

NationalLibraryofChina

ShanghaiLibrary

NSTL

CADAL

CASHL

ManagementTraining

ServicepromotionConsultService

DevelopmentStrategyDesignConsult

SupportService

CollaborativeService

CooperationPartners

CASHLmanagementsystemstructure

CASHL Center Library Area of Responsibility

Covered Province/Autonomous Region/Municipality

Wuhan University Library

Central China Hubei, Hunan, Henan, Jiangxi

Jilin University Library Northeast China Liaoning, Jilin, Heilongjiang

Sun Yat-Sen University Library

South China Guangdong, Guangxi, Hainan

Nanjing University Library

Northeast China Shandong, Jiangsu, Anhui

Sichuan University Library

Southwest China Sichuan, Yunnan, Guizhou, Tibet, Chongqing

Fudan University Library

Southeast China Zhejiang, Fujian, Shanghai

Beijing Normal University Library

North China Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia

Lanzhou University Library

Northwest China Ningxia, Xinjiang, Qinghai, Shanxi, Gansu

GeographicaldistributionofCASHLregionalcenter

CASHLservicedevelopment

TheILL/DDSprovidedbyacademiclibraryconsortiainChina � Documentsupplyservicesystemframework

� Documentsupplyservicemode� Documentsupplyservicevolume

� CALIS� CASHL

CALIS Document Supply Service System Framework

University Library 3

University Library 2

University Library 1

University Library n

… …CALIS

ILL/DDS Dispatching

Center

CALIS Academic

Document Supply

Service Network

CALIS Document

Supply Service

Collaboration

Community

Public Library

Science and Technology Institution

Information Service Provider

… …

Document Supply Service Institutions Outside China

CALIS Document Supply Service Mode

Login with Library Card Number and Request

Sending Request Automatically

RequestDocument

Note:

Sending Request Manually

Local Library ILL System

UserCALIS Discovery System

e-Reader e-Access CCC Union Catalogue

Librarian

Librarian

Dispatching Policy MatchCALIS ILL/DDS Dispatching Center

FTP Server/Library

Document Provider Library ILL System

CALISdocumentdeliveryservicevolume(2012-2016)

0

20000

40000

60000

80000

100000

120000

140000

2012 2013 2014 2015 2016

133299

110797

121339

106681

77210

113934

95576104914

88708

62534 Request

Fulfill

CASHLdocumentdeliveryservicevolume(2004-2016)

TheservicequalitycontrolofacademiclibraryconsortiainChina

Servicestandardandassessment � DocumentDeliveryServiceregulations� DocumentDeliveryServicesAssessmentApproach

� CALISModelMemberLibrariesPlanlaunchedin2011

DocumentDeliveryServicesAssessmentApproach

Primary Indicator score Secondary Indicator score

Service infrastructure 15 network conditions 5

hardware and software 5 staff 5

Service capability 15

resources availability 6

Library holdings data provide 3

Reveal of resources 3 System operation 3

Service quality 40

volume of document delivery 20

Fulfill ratio 10 Fulfill time 5

costing 5

Service effectiveness 30

Service navigation 5 Enrolled patrons 5 Request quantity 5

Member library development 5

training 5 User satisfaction 5

MajorobjectivesofMML � DisclosingallitsholdingsinformationtothepublicbysubmittingittoCALIS

� Continuousprofessionalpersonneltraining� PromotingtheuseofCALISsearchenginesanddatabasestoend-users

�  StrengtheningitscooperationwithothermemberlibrariesofCALIS

�  Increasingthevarietyoftheservices� ProvidingspecialanduniquematerialsforCALISmemberlibraries

CASHL ILDS Service Quality

Fill Rate

96.17%

Service Time

1.37天

User Satisfaction

96%

IntellectualpropertyprotectsolutionframeworkofCASHL

Problemsandchallenges � Shortageoffunding�  Inadequatescaleofservicecapability� UnevendevelopmentoflibrariesineasternandwesternareainChina

� Homogeneouscompetitionbetweenlibraryconsortia

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