Omnichannel: il Tao dell'Esperienza

Omnichannel il Tao dell’esperienza

#ux #omnichannel #friggile

Domenico PolimenoUx Designer @ Fifth Beat

@elmook domenico.polimeno@fifthbeat.com

non bevo caffè #friggile #ux #omnichannel

photo by @guidoxx

Rasc, Diopresto e Scavr

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Robert Cialdini“The rule says that we

should try to repay, in kind, what another person has

provided us.”

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Mobile Experience Sempre ConnessiOmnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Experience everywhere

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

“Behind the numbers are real people.”

“Without stories, numbers tell us very little.”

7%8%

10%

11% 29%

35%

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

“A Product Is More Than the Product”

Don Norman

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Multichannel

Crosschannel

Omnichannel

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Eventi

Pubblica Amministrazione

Editoria - Automotive

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016

Addio e grazie per tutto il pesce

@elmook domenico.polimeno@fifthbeat.com

com’era il ciambellone?

Omnichannel il tao dell’esperienza #ux #omnichannel #wiadrome2016