Sarah Wylie: Services versus systems

     Services  vs  Systems:        the  dynamics  of  implemen5ng    change          Sarah  Wylie  |  System  Dynamicist  |  @iLab_NI    

@iLab_NI  Northern  Ireland  Public  Sector  Innova5on  Lab  

Rebecca  Walsh  @ink_consultancy  

System  Dynamics  meets  Service  Design  

The  origins  of  System  Dynamics  modelling  

The  whole  is  different  than  the  sum  of  the  parts  

System  Dynamics,  the  study  of  how  things  change  over  5me.  

Feedback:  think  of  buffers  and  of  snowballs.    

Stock-­‐flow  thinking  

Stockinflow outflow

Myth  and  Archetype  /  Stray  Dogs  in  Bangkok  

Myth  and  Archetype  /  Stray  Dogs  in  Bangkok  

Prigogine:  dissipa5ve  structures,  complex  systems,  and  irreversibility.  

 Pop  quiz,  sea  turtles:  protect  eggs  or  protect  adults?  

Sea  Turtles,  the  lifecycle  model  

Eggs Hatchlings Juveniles Adultshatching growing maturing dying naturallylaying eggs

eggs dying hatchlings dying juveniles dyingadults dyingunnaturally

fractionallaying rate

egg death andpoaching rate

hatchlingdeath rate juveniles death rate

adult death rate

Systems  thinking  &  adap5ve  design    

The  dynamics  of  5me  and  percep5on  delays.  

60  years  of  System  Dynamics  

Strategies  for  scaling  

Teach    Train  trainers    Evangelical  approach    Focus  on  impact  

How  do  you  remake  the  world  in  your  own  image?  

Legacy  services  and  crea5ng  readiness  to  accept  change:  the  role  of  myth  

Stockinflow outflow

@iLab_NI  sarahmegan.wylie@finance-­‐ni.gov.uk  

Sarah  Wylie  System  Dynamics  Modeller  

Northern  Ireland  Public  Sector  Innova5on  Lab  

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