Structured Collaboration: Workshopping Skills for Experience Design

STRUCTURED COLLABORATION

WORKSHOPPING SKILLS FOR EXPERIENCE DESIGN

Emily Bowman @awesomania

HI. I’M EMILY.AND I’M A UX ARCHITECT.

Emily Bowman @awesomania

OBLIGATORY CLIENT LOGO SLIDE

Emily Bowman @awesomania

PARTICIPATORY DESIGN

DESIGN IDEATION

RESEARCH ANALYSIS

RESEARCH ANALYSIS

RESEARCH ANALYSIS

JOURNEY MAPPING

DESIGN SOLUTIONS

DESIGN IDEATION

YOU NEED SKILLZ

Emily Bowman @awesomania

WORKSHOPS ARE POWERFUL

because…

Emily Bowman @awesomania

SHARED VISION

give others a voice, gather buy-in

Emily Bowman @awesomania

DIVERSIFYmany ideas better ideas

Emily Bowman @awesomania

HARDER BETTER FASTER

STRONGERneed i say more?

Emily Bowman @awesomania

YOU NEED SKILLZ

Emily Bowman @awesomania

DESIGN SKILLZ

making a plan

designing the process

Emily Bowman @awesomania

PEOPLE SKILLZ

owning the room

building consensus

sharing the outcome

Emily Bowman @awesomania

MAKING A PLANGETTING YOUR DUCKS IN A ROW

WHOWHA

TWHE

NWHEREW

HY Emily Bowman

@awesomania

stakeholders, clients, users?format, methods, constraints?at what point in the process?best space for the job?goals, desired outcomes?

WHOstakeholders, clients, users?

Emily Bowman @awesomania

BE SELECTIVE Emily Bowman

@awesomania

TWO PIZZASMAX

Emily Bowman @awesomania

imgur, soulstem

BEWARE THE HIPPO

Emily Bowman @awesomania

A FEW TIPS FOR HIPPOS

know them

set expectations that data > opinion

use a democratic decision making model

WHATformat, methods,

constraints?

Emily Bowman @awesomania

YOU NEED AN AGENDA

WHENat what point in the

process?

Emily Bowman @awesomania

WHEN YOU NEED TO FIGURE SOMETHING OUT

Emily Bowman @awesomania

USER NEEDS

DESIGN IDEAS

RESEARCH

INSIGHTS

TECHNICAL SOLUTIONS

WHEREbest space for the job?

Emily Bowman @awesomania

NOT HERE Emily Bowman

@awesomania

WHYgoals, desired outcomes?

Emily Bowman @awesomania

IDEASINSIGHT

SCLARITYSOLUTIO

NS

Emily Bowman @awesomania

SOME POSSIBLE GOALS

a set of actionable insights

a well-defined feature idea

one or two design approaches

a list of technical requirements

Emily Bowman @awesomania

DESIGNING THE PROCESS

DETAILS, DETAILS, DETAILS

Emily Bowman @awesomania

AT THE VERY LEAST

interactive

involves everyone

there is a result

Emily Bowman @awesomania

LET YOUR GOALS BE YOUR GUIDE

Emily Bowman @awesomania

IDEASINSIGHT

SCLARITYSOLUTIO

NS

Emily Bowman @awesomania

experimenting & practicingreflecting on experienceassimilating & conceptingplanning for application

IDEAS

design jam

cover story

INSIGHTS

go around the room

empathy mapping

SOLUTIONS

lean user testing

user story writing

CLARITY

affinity clustering

task analysis

Emily Bowman @awesomania

ANY OTHER IDEAS?

Emily Bowman @awesomania

Emily Bowman @awesomania

OWNING THE ROOM

YOU’RE THE BOSS

Emily Bowman @awesomania

BE THE BOSSor one of them anyways…

Emily Bowman @awesomania

SET THE RULES

prep them ahead of time

make it clear

deputize the group

Emily Bowman @awesomania

ACTIVELY MANAGE YOUR TIME

Emily Bowman @awesomania

DEALING WITH TROUBLEMAKERS

validate

put ‘em in pairs

give them special attention

Emily Bowman @awesomania

BUILDING CONSENSUS

CAN’T WE ALL JUST GET ALONG?

Emily Bowman @awesomania

DECIDE HOW

TO DECIDE Emily Bowman

@awesomania

DISSENT

record opposing viewpoints

measure conviction

leave a backdoor

AMBIVALENCE

everyone contributes

pros vs. cons

take a break or revisit

Emily Bowman @awesomania

SHARING THE OUTCOME

EVERYONE’S A WINNER

Emily Bowman @awesomania

Emily Bowman @awesomania

BEHOLD THE POWER OF POST-ITS

Emily Bowman @awesomania

NEW TOOLS OF THE TRADE

THE 3 R’S

REPORT

Emily Bowman @awesomania

REFLECT

REVISE

YOU GOTSKILLZ!

Emily Bowman @awesomania

making a plan

designing the process

owning the room

building consensus

sharing the outcome

THAT’S ALL FOLKS

GO FORTH AND WORKSHOP

Emily Bowman @awesomania