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7/31/2019 101 Ways of Cust Satis Lscm
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101 WAYS TOBOOST
CUSTOMERSATISFACTION
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Cultivate your CustomerService
Way 3
Answer the telephone promptly
Way 4
Handle queues /seating conveniently
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Cultivate your CustomerService
Way 5
Dont keep people waiting-explain delays
Way 6
Allow customers to do it their way
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Cultivate your CustomerService
Way 7
Know your product
Way 8
Never be out of stock
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Cultivate your CustomerService
Way 9
Get the order right
Way 10
Stay alert after you have clinched the deal
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Cultivate your CustomerService
Way 11
Make it easy to pay
Way 12
Dont overcharge for silly little extras
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Cultivate your CustomerService
Way 13
Deliver on time
Way 14
Offer a guarantee that means something
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Cultivate your CustomerService
Way 15
Be fast with refunds
Way 16
Give a reward for dealing with you
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Quicken your Quality
Way 19
Always exceed expectations
Way 20
Constantly seek improvement
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Quicken your Quality
Way 21
Dont tell yourself theres nothing you cando about it
Way 22
Never accept Its good enough ,considering..
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Quicken your Quality
Way 23
Remember fundamentals , avoid easyfixes
Way 24
Dont use frills to disguise yourdeficiencies
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Quicken your Quality
Way 25
Make sure there are no excuses.
Way 26
Respect your own products.
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Quicken your Quality
Way 27
Worry if your employees wont buy yourproduct
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Captivate your CustomerRelations
Way 28
Respond to advertising enquiries , quickly
Way 29
Listen to your customers.
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Captivate your CustomerRelations
Way 30
Be helpful
Way 31
Make it easy to complain
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Captivate your CustomerRelations
Way 34
Respect existing customers.
Way 35
Make customers your best ambassadors
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Captivate your CustomerRelations
Way 36
Dont assume niceness is enough
Way 37
Encourage customer loyalty
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Captivate your CustomerRelations
Way 38
Allow customers to feel cared for
Way 39
Dont take your relationships for granted.
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Captivate your CustomerRelations
Way 40
Be relevant to your customer
Way 41
When you lose a customer ,find out why
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Bring about your businessprocesses
Way 42
Be strategic
Way 43
Step outside the box
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Bring about your businessprocesses
Way 44
Make your objectives easy to achieve
Way 45
Make your objectives hard to achieve
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Bring about your businessprocesses
Way 46
Align your objectives to your functions
Way 47
Keep up with the times: Innovate!
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Bring about your businessprocesses
Way 48
Study and learn from best practice
Way 49
Youre the only game in town ? Dontrelax!
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Bring about your businessprocesses
Way 50
Monitor your competition
Way 51
Integrate your marketing activities
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Bring about your businessprocesses
Way 52
Concentrate on the big pictureandworry about detail
Way 53
Concentrate on detail and worry aboutthe big picture.
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Bring about your businessprocesses
Way 54
Observe the writing on the wall
Way 55
Be part of the solution not the problem
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Bring about your businessprocesses
Way 56
Deal with problems
Way 57
Understand that people, not processes ,deliver the service.
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Bring about your businessprocesses
Way 58
Dont assume that , because its on thecomputer , it must be right.
Way 59
Make the complex simple-make thesimple simple
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Bring about your businessprocesses
Way 60
Know when to manage tight and when tomanage loose
Way 61
Have a tight , concise rule book
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Bring about your businessprocesses
Way 62
Empower your people to not to have tocheck with the supervisor first
Way 63
Realise some of your cronies can harmyou.
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Bring about your businessprocesses
Way 64
Admit mistakes
Way 65
Dont pass the buck
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Bring about your businessprocesses
Way 66
Crisis? What crisis? Be prepared.
Way 67
Remember Murphys Law
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Bring about your businessprocesses
Way 68
Focus on your own needs and those ofyour colleagues
Way 69
Dont just try to do it, do it
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Bring about your businessprocesses
Way 70
Check, dont assume you did it right
Way 71
Treat your suppliers as business partners.
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Bring about your businessprocesses
Way 72
Pat your suppliers promptly
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Crystallise yourcommunications
Way 73
Be accessible
Way 74
Make , listen to and act on suggestions
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Crystallise yourcommunications
Way 75
Make the smallest fragment of servicecount
Way 76
Listen
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Crystallise yourcommunications
Way 77
Ask why
Way 76
Dont promise the moon
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Crystallise yourcommunications
Way 79
Keep the promises
Way 80
Never lie
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Crystallise yourcommunications
Way 81
Congratulate yourself only when you havereally earned it
Way 82
Dont run misleading advertising.
ll
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Crystallise yourcommunications
Way 83
Regard your advertising as more than justa print job
Way 84
Always think about PR
C ll
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Crystallise yourcommunications
Way 85
Be clear about directions
Way 86
Explain usage instructions concisely
E h l
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Enhance your employeerelations
Way 87
Treat your employees like adults
Way 88
Respect minorities
E h l
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Enhance your employeerelations
Way 89
Give your staff the powers of discretion
Way 90
Help your staff to be flexible
E h l
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Enhance your employeerelations
Way 91
Train your people properly
Way 92
Celebrate and reward excellence
E h l
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Enhance your employeerelations
Way 93
Get your incentives right-reward the rightthings
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Improve your Image
Way 94
Project an appropriate image
Way 95
Act courteously, especially when incorporate livery
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Improve your Image
Way 96
Behave like grown -ups
Way 97
Be environmentally responsible
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Improve your Image
Way 98
Be socially responsible.
Way 99
Dont offend special interest groups.
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Improve your Image
Way 100
Keep the law
Way 101
Never be fat, dumb and happy-never becomplacent
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