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28 March 2007
Superhighways Partnership &
iT4 Communities
Marcus Otite and Anne Stafford
Value of Volunteering 28 March 2007 2
Where to get help for your ICT
• This workshop session should help identify free or low cost sources of support to enable your organisation to put its ideas into practice or solve common problems
• Vent frustrations• Tips and tricks• Campaign for what’s needed• No magic answer – sorry!
Value of Volunteering 28 March 2007 3
ICT systems – what needs support?
• Hardware Support• Software Application
• Databases• Websites .etc
• Network Support• Consultancy and Advice
Value of Volunteering 28 March 2007 4
Where do we go for help
• Volunteers• Staff• External Contractors• Circuit Riders• Consultants
Value of Volunteering 28 March 2007 5
Our Experiences
• Volunteering• Circuit Riding
• You might notice a slight bias! • And this is a good time to ask specific questions about
these types of support• BUT we all work within a system of a patchwork of
support and some support fits some jobs/some organisations better than others
• A smorgsbord of support to choose from (or hobson’s choice?)
Value of Volunteering 28 March 2007 6
Support Needs
Value of Volunteering 28 March 2007 7
What type of support would you like?
• When things go wrong
• Purchasing decisions
• Planning and decision making
• New technologies
Value of Volunteering 28 March 2007 8
Hardware Support
• Total Cost of Ownership (TCO)• Warranty
• Full Cost Recovery (FCR)
• Research• Knowledge base• Discussion forums & email lists• Google it!
• Service Level Agreement (SLA)
Value of Volunteering 28 March 2007 9
Software Support
• Training
• Online resources• Discussion Group• Forum• Research problem – google it!• Microsoft site
• Help desk
Value of Volunteering 28 March 2007 10
Network Support
• Service Level Agreement• For a server based network a must!
• Network administrator
• Maintenance, backup and documentation
Value of Volunteering 28 March 2007 11
Support
Value of Volunteering 28 March 2007 12
Using Volunteers
• How to find one• iT4C• Volunteer bureaus• Amongst supporters, family and friends
• Advantages• Free, enthusiastic, committed, your best interests,
impartial
• Disadvantages• Might leave at any time, limited time available, may be
unskilled, may take on more than is appropriate
• When to use one• Not for mission critical, not for emergency work
Value of Volunteering 28 March 2007 13
Working with Circuit Riders
• Who are Circuit Riders• Definition• Deferent models
• How to find one• Local based IT support network• Contact CVS• ICT Hub Website
• When to choose a circuit rider• Should be you first stop in community network
• Advantages• Cheaper impartial advice
• Disadvantages• Large case load of clients• They try to eliminate dependency
Value of Volunteering 28 March 2007 14
Working with contractors
• Service level agreement
• Tendering
• Getting impartial advice • Circuit rider• Volunteer• Online forums, discussion groups
Value of Volunteering 28 March 2007 15
Support from staff/for staff
• Assigning tasks
• Network administrator
• Staff training and support
• Training needs analysis
• Full cost approach to funding/budgets
Value of Volunteering 28 March 2007 16
Conclusions?
Value of Volunteering 28 March 2007 17
What do you think is missing?
• Voluntary Sector ICT Magazine• Voluntary Sector ICT Department for each
Borough• More in house discount training for
organisations• More affordable professional ICT advice and
support• More easily available discounted hardware and
software equipment
Value of Volunteering 28 March 2007 18
Resources
Value of Volunteering 28 March 2007 19
Web Site Resources
• Microsoft Knowledgebase• ICT Hub• Tech Soup• LASA• CIVICA• Charity Logistics• IT for Charities• Chat rooms, Discussions,
Publications – Newsletters.
Value of Volunteering 28 March 2007 20
Charity Discounts
• Charity Logistics
• www.charitylogistics.org0845 1303 845
• Citnexus
• www.citnexus.co.uk01453 872777
• Civica Services Ltd
• www.civica.co.uk020 7760 2802
• Charity Technology Trust (CTT)
• www.ctt.org0845 456 1823
• National Council for Voluntary Organisations
• www.ncvo-vol.org.uk/discounts/services/020 7713 6161
• Pugh Computers
• www.pugh.co.uk01974 200201
• Phoenix Software
• www.phoenixs.co.uk0870 836 8000 (ask for voluntary sector sales
Value of Volunteering 28 March 2007 21
ICT Funders
• Awards For All • Bridge House Trust • BT Community Connections • Worshipful Company of
Information Technologists • Microsoft • Neighbourhood Renewal
Community Programme • The Lloyds TSB Foundation for
England & Wales • Abbey National Charitable Trust
Ltd • The Tudor Trust • The Baring Foundation • The Allen Lane Foundation • The Big Lottery Fund
• The Cooperative Charitable Foundation
• The Garfield Weston Foundation • City Parochial Foundation • Henry Smith Charity • The Hedley Foundation: Building or
refurbishing? • Trust for London • The Lankelly Foundation • Comic Relief • JPaul Getty Jr Charitable Trust • Local Funding
• Tower Hamlets • Lambeth, Lewisham, Southwark,
Bromley, Bexley & Greenwich • Hillingdon • Sutton
Value of Volunteering 28 March 2007 22
Questions/Discussion?
Value of Volunteering 28 March 2007 23
Thank you
• Marcus OtiteICT Development Worker, Superhighways
Email: marcus@mvsc.co.uk
Tel: 020 8685 2279
• Anne StaffordDevelopment Consultant, iT4Communities
Email: anne.stafford@icthub.org.uk
Tel: 020 7796 2144
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