36 TH Annual Convention of GACPA: Sustaining Public Trust through Accountability, Credibility and...

36TH Annual Convention of GACPA:Sustaining Public Trust through Accountability, Credibility and

Transparency

24 May 2014Skylight Convention CenterPuerto Princesa, Palawan

Atty. Nora M. Saludares

Programs are now more friendly

to pensioners and members

3

Increased minimum basic pension to Php5,000

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4

Revoked the personal appearance requirement for pensioners (ARAS)

Pensioners no longer required to visit GSIS for status renewal

* except those living in ARMM, abroad

NSO to determine pensioners’ status

5

Revived payment of proportionate pension

Retirees’ pension now computed proportionately from retirement date unlike before when pension was paid a month after retirement date

Retroactive from Sept. 2009

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6

Pension loan now insured

•   Pension loan now with redemption insurance. • Insurance guarantees that full amount of funeral

and survivorship benefits will be received by survivors of deceased pensioners.

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7

Non-Suspension of Loan Privileges of Employees in Suspended agencies

No more suspension for employees working in agencies that are delayed, deficient in premium payments (beginning July 2013)

Suspended agencies to choose from any of 3 options to restore regular status:

 1. Full payment of premium delinquencies; 2. MOA with GSIS; and3. Payment of at least 90% of any 3 consecutive months’

premium obligations; sign undertaking with GSIS to enter into MOA.

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• Separate clearances from the Office of the Ombudsman, Civil Service Commission and Office of the President are no longer required.

• Instead, retired members will submit a Declaration of Pendency/Non-Pendency of Case.

Streamlining of Documentary Requirements

9

Claim proceeds now electronically credited via eCards instead of checks

Ensures timely release of benefits

Makes processing twice as fast than traditional check payment

Used e-Card in Paying Claims starting Oct 14, 2013

Retirement

CSVMaturity

Pre-needDeath ClaimFuneral Claim

Disability

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Registration Period: April 23 – May 30

• Allows low-income members to send children to school

• Exclusive to children of GSIS members

• Php20,000/semester and Php2,000 monthly stipend

AY 2014-2015 GSIS Scholarship Program

Services are now closer to stakeholders

12

Established 35 service desks nationwide

Retirement

Death ClaimFuneral Claim

For wider reach, GSIS has deployed 35 service desks in local government offices nationwide since March this year.

Desks accept loan applications, serves walk-in members and pensioners, transmits loan applications and forms to branch offices for processing

13

Deployed more GWAPS kiosks

Established 24/7 Contact Center

Loan terms are much improved

16

Provided easier settlement of loan balance for retiring members (CLASP)

Empowers retirees on how to settle outstanding obligations, in whole or in part

No more forced deduction of housing loan from retirement benefits; payment is through the Housing Loan Remedial and Restructuring Program

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Implemented a Housing Loan Remedial and Restructuring Program

Condones all unpaid penalties, surcharges

Grants extended payment terms

Uses more systematic and orderly manner of accommodating interested borrowers (by appointment)

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Recording of accounts isnow more efficient

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20

Restored benefits of members in suspended agencies through MOAs

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182 suspended agencies signed agreements with GSIS

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Updating of accounts (DepEd, DBM, GSIS MOA Signing)

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Funds are safe and managedprudently

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Disability

GSIS is stable

Indicator 2013 2012 2011 2010

Assets 785.83 727.58 633.64 566.61

Comp. Income

44.13

93.25 73.21B 63.91

Claims and Benefits

83.39 65.54 54.27 46.04

Actuarial life: 2047

Average – 89.35%

Branch Office 2013

GOOD12 Dumaguete 89.85

13 Malaybalay 89.81

14 Ormoc 89.71

15 Tagum 89.51

16 Palawan 89.35

17 Tuguegarao 89.28

18 Batangas 89.12

19 Lucena 89.10

20 Aklan 89.10

21 Butuan 88.73

22 Kidapawan 88.20

23 Roxas 86.12

24 Davao 85.57

25 Quezon City 81.52

26 Dipolog 81.48

27 Iligan 81.45

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Branch Office 2012 2013 Inc/Dec

EXCELLENT

1. Dagupan 69.25 95.81 +26.56

2 Surigao 68.25 93.86 +25.61

3 Bohol* 71.54 93.28 +21.74

4 Laguna* 68.34 93.01 +24.67

5 General Santos * 76.54 92.77 +16.23

6 Antique* 74.10 92.70 +18.60

7 Bacolod* 71.03 91.57 +20.54

8. Laoag 90.58

9. Masbate 67.77 90.34 +22.57

10. Bulacan* 59.74 90.20 +30.26

11. La Union* 90.14

Cited by CSC for improved ARTA ratings in service delivery

* Citizen’s Satisfaction Center Seal of Excellence Recipient

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Systems enhancements

• Electronic billing and collection system (e-BCS)

• e-GSIS MO

• Claims’ application through GWAPS

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At the new GSIS, it’s all about serving our members and pensioners with utmost

RESPECT, COURTESY and KINDNESS…

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GSIS: Maaasahan ng Lingkod-Bayan

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