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AMITY GLOBALBUSINESS SCHOOL Noida
MEASUREMENT IN
HUMAN RESOURCE
Mamta Chawla
AMITY GLOBALBUSINESS SCHOOL Noida
Administrative specialists
Employee advocates
How CEOs and senior executives often view HRHow CEOs and senior executives often view HR
David Ulrich — HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996
Business partners Change agents
AMITY GLOBALBUSINESS SCHOOL Noida
Business partners Change agents
Administrative specialists
Employee advocates
How HR wants to be viewedHow HR wants to be viewed
David Ulrich — HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996
AMITY GLOBALBUSINESS SCHOOL Noida
Business partnersBusiness partnersChange agentsChange agents
Administrative specialists
Employee advocates
How HR wants to be viewedHow HR wants to be viewed
David Ulrich — HR Champions: The Next Agenda for Adding Value & Delivering Results, 1996
= Missed opportunity!
AMITY GLOBALBUSINESS SCHOOL Noida
Stages in Human Resources functionalStages in Human Resources functional development development
COMPETITIVEADVANTAGE
(Consolidation)
Total line manager accountability Internal consultants Add value Integral to company success Long term vision and strategyBUSINESS
PARTNERS (Integrated)
Integral contribution to business plan Strong influence on other departments Member of top team Quality systems and processes Service management Intellectual capital/knowledge management Workforce empowerment and teams Return on investment Cost/benefit analysis Comprehensive database
PROACTIVE (Rapid growth) Customer/needs focused
Pro-active/improvement Management development Leadership training Succession planning Workforce planning Performance management Workforce productivity
INTERNALPOLICE
(Emerging) Policies and manuals Controls — headcount, hiring, restructuring, travel, relocation Reporting systems & budgets Basic measures — turnover, absenteeism Technical and skills training IR disputes, grievances OH&S procedures
KIND HEARTS (Lending Support) Cafeteria
Car park Security Gymnasium Social club Christmas party
BASIC NEEDS
Recruitment Induction Payroll Admin/Records Leave
AMITY GLOBALBUSINESS SCHOOL Noida
Human Resources transformationHuman Resources transformation
To knowledge-based enterprise
From industrial enterprise
individual employees
regulatory authorities
workplace policies
workplace stability
workforce administrator
stockholders
CEO
business performance tools
core competencies
finance officer for human capital
Service to
Creation of
Service to
Guardian of
Chief
AMITY GLOBALBUSINESS SCHOOL Noida
The The global global marketplacemarketplace
Price sensitivity
Squeeze on margins
Emphasis on product innovation
Shorter lead times
Tighter cost control
Enhanced customer service
Workforce contribution?
AMITY GLOBALBUSINESS SCHOOL Noida
Organisational critical success factorsOrganisational critical success factors
Product quality
Competitive price
Cost of labour
Staff capability
Product innovation
Excellence in customer service
Workforce contribution?
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