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Training & Orientation
Adams Center Event Staff
Adams Center Event Staff
Section 1: General Building Information
General Building Information
Reserved Seating
Review the seating lay-out of the building so that you understand its logic.
A map is provided for Event Staff specifically assigned to usher.
If you do not have a map, make sure you have a grasp of the following:
General Building Information
All seating sections beginning with a “1” are on the floor.Smaller Numbers, (102, 103, 104) are on the westLarger Numbers (108, 109, 110) are on the east“MF” means folding chairs on the Main Floor
General Building Information
Sections 201, 202, 203 & ½of 204 are West Sections
General Building Information
Sections 211, 210, 209 & ½of 208 are East Sections
General Building Information
½ of Section 204, Sections 205, 206, 207 & ½of Section 208 are South Sections – accessed from the Hall of Champions
General Building Information
Elevators:End of the South Concourse
Off the Main Lobby
General Building Information
Ambulance Parking
East Auxiliary Gym
West Auxiliary Gym
StudentEntrance
General Building Information
If a patron complains about seat(s), or needs disability seating send them to the Box Office. Remember, we can’t fix what we don’t know about.
If a patron calls to complain the day after a show, the first question we ask is, “Did you go to the box office during the show?”
General Building Information
There are no pay phones in the building. If a patron needs to make a phone call, send them to the Adams Center Administration Office.
General Building Information
Regardless of your specific responsibilities, orient yourself to the nearest restroom, concession stand, smoking section, merchandise stand and beer stand so you can provide that information if asked.
Adams Center Event Staff
Section 2: Event Staff Guidelines
Event Staff Guidelines
In the event the building is evacuated, use the nearest exit.
As you exit, be calm and call to patrons to follow you to the nearest exit.
Then meet up with all other workers (local crew) in the parking lot across from the student entrance of the Adams Center.
(NOTE: If you Usher or you are Security Staff you may be assigned more specific responsibilities.)
Event Staff Guidelines
If you are involved in or witness an incident in which someone falls, is injured or the facility is damaged fill out an Adams Center incident report .
The forms are located in the Adams Center Administration Office (Rm. 103) on the wall just inside the door.
Event Staff Guidelines
Never seek out or interact with the artist(s) / performer(s) unless they approach and speak to you first; and even then - never ask for an autograph.
Event Staff Guidelines
Catering is set up for the artist and their road crew do not eat the catered meals unless you are invited to do so by a member of the tour; and then double check with the Concert Coordinator or UMP Director.
Event Staff Guidelines
Anything you use in the building is to be returned to the place where you found it, or where it belongs. If you picked it up, do not rely on someone else to replace it – do it yourself.
Ask for clarification, help, or direction if you are unsure about anything.
Event Staff Guidelines
All sound checks are closed. Do not sit or loiter on the floor, in seating areas, or vomitories during sound check.
Do not leave your post for a restroom break during busy times.
Event Staff Guidelines
From the time of load-in to load-out do not go down onto the arena floor level unless your specific job requires you to be there.
The Backstage area is for the convenience and use of the artist and the touring crew. Think of the backstage as their home on the road. Please respect their privacy.
Event Staff Guidelines
Credentials are issued to you so you can come to work the show. Credentials are not to be passed onto another person.
Backstage access passes are only issued by the tour, not by the Adams Center.
Event Staff Guidelines
Make your interactions with everyone – artist, producer, student athlete, or ticket holder – professional, courteous, and respectful.
Event Staff Guidelines
Do not expect to be able to watch the show; your compensation is a wage not a free show.
Assist anyone (fellow crew member, touring crew, or patron) who appears to be in need of help.
Event Staff Guidelines
Arrive for your shift 5 minutes before your shift starts and be ready to go to work.
Do not leave the building before checking out with your supervisor.
Event Staff Guidelines
If a radio is checked out to you, you are responsible for checking it back in before leaving the building. Know the “channel guide.” (Custodial, Event Staff, Fire Watch, & Uniformed Officers each have their own channel.) Make all radio communiqué brief – cute, clever and funny are not cool on radio transmissions.
One channel is also designated as a “Conversation Channel” if you need to have an extended exchange.
Adams Center Event Staff
Section 3: Building Rules
Building Rules
After Lock Down / 5:00 p.m. no one is allowed entry into the building without an Event Staff Pass, a ticket or they are named on a pass list at a specified door. (For example, all Student Athletes may
need to enter at the door by the Training Room and the Door guard will have a pass list of all student athletes or Athletics staff who should have access.)
Building Rules
If anyone challenges your enforcement of Lock Down rules or disregards your direction and uses a key to enter the building, please ask to see a form of identification and get their name. Get that information to the Venue Rep as quickly as possible.
Building Rules
SMOKING IS NOT PERMITTED IN ANY PORTION OF THE CENTER AT ANY TIME. If you see someone smoking in the building, respectfully point out that it is against the building rules and direct them to an outside area where smoking is allowed.
Building Rules
UM reserves the right to remove from the building any animals, furniture, fixtures, wiring, exhibits, or other hazard or nuisance items brought in without UM’S prior consent.
Building Rules
No one may advertise or promote any goods or services during the Event without the prior written consent of UM or its designee. If you see this happening, please call it to the attention of your supervisor or the Venue Rep.
Building Rules
No collections, whether for charity or otherwise, shall be made without the prior written consent of UM. If you see this happening, please call it to the attention of your supervisor or the Venue Rep.
Building Rules
Please remember that the Adams Center Administration is a business office and conduct yourself professionally when you come into the suite.
Adams Center Event Staff
Section 4: How to be a “Pro”
Maintains focus on role during event Maintains patron safety as first
priority Knows where the nearest exit is
located Identifies and reports safety hazards
– and mitigates if reasonable to do so Identifies and reports medical
situations, and mitigates if qualified to do so
An Event Staff Pro…
Does not allow patrons to stand in their seats
Knows the space between the rail and first row of seats is not a walkway
Keeps aisles, vomitories and stairways clear
Interacts respectfully with patrons and other staff
Anticipates patrons needs
An Event Staff Pro…
Knows where elevators are locatedProvides direction to beer stands,
merchandise sales, concession stands, restrooms, and smoking areas
Answers questions or assists in finding answers
Reads any posted or assigned material before reporting to her/his station
An Event Staff Pro…
Responds to patron’s concerns
Avoids arguments and physical contact with guests
Informs patrons leaving the building there is no re-entry
Knows how to use communication equipment
Keeps communication brief and relevant
An Event Staff Pro…
Adams Center Event Staff
Thanks for your work -
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