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Copyrights Arkadin - 1
ADOBE CONNECT PORTFOLIOWeb Meetings issue – 2013 edition
2
Agenda
1. Adobe Connect powered by Arkadin overview> Introduction to web conferencing challenges
> Adobe Connect technology platform attributes
> Arkadin added-value services
> Adobe Connect powered by Arkadin offer
> B-cases
> Analysts’ reviews
> System requirements
2. Adobe Connect for Web Meetings> Online meetings challenges
> Adobe Connect for Web Meetings key business benefits
> Adobe Connect for Web Meetings core functionalities
> Case studies
> Adobe Connect for Web Meetings in a nutshell
shortcuts
18LANGUAGES
3rdGLOBAL CSP
Global collaboration playerArkadin people are always close to you
37KCUSTOMERS
31COUNTRIES 51
OFFICES
NEW OFFICES IN 2012
What is web conferencing?
When words are not enough…
…simply share your visuals with your audience!
§ Reduce time-consuming travel
§ Meet international colleagues more frequently
§ Improve team productivity while cutting costs
Customer challenges and needs regarding remote collaboration
Adobe Connect technology platform Unique attributes to address collaboration challenges
Ease of access
Security & Compliance
Integration & Extensibility
Rich Experiences
VoIP(voice over IP)
Arkadin added-value servicesFor an all inclusive solution
Hybrid (phone + VoIP)
24/7 Client Care
Welcome Packs User Training
Dedicated Account
Management
1Global roll-out strategy
SaaS delivery
A single provider for all services
Single point of contact
Arkadin Premium audio
Crystal clear audio, in any situation
Best-in-class client services
End-to-end customer service
Dial in / Dial Out
Elimination of telco costs
One-click collaboration through a single device
Access from anywhere, with any internet connection
Stability whatever the number of participants
Open to external guests, ideal for large audiences
Crystal-clear audio with minimal latency
Arkadin Hybrid AudioThe best of both worlds to improve your ROI
Maximize ROI with VoIP Audio
Arkadin VoIP conferencing
Capitalize on efficiency with telephone Audio
Arkadin Telephone conferencing
Pick one or mix both!
Service-minded is our USPEnd-to-end local delivery and support
A complete range of Arkadin services throughout the roll-out
AdminServices
InternalComms
OnlineTraining
CustomerServices
24/7
CustomerBranding
WelcomePacks
OnsiteTraining
Reporting& Surveys
STARTING INFORMING TRAINING CARING
Dedicated Sales Account Managers at both local and global levels:§ You can start collaborating without delay and with minimal resources§ Arkadin takes care of everything thanks to a streamlined, end to end process
Cloud-based delivery modelBenefits of quick ROI and deployment
« SaaS Technology »
Low Cost of Ownership
Fast and scalable deployment
Adobe Connect powered by ArkadinComplete set of web solutions to meet your business needs
On-demand Curriculum management & tracking
Secure web conferencing, virtual classes & rich interactions
Promote events, engage customers & optimize delivery
Solutions
Key Benefitsü Ease of Accessü Rich Experience
ü Security & Controlü Integration & Extensibility
§ Allow or improve real-time collaborative work
§ Reduce operating expenses
§ Engage large audience§ Generate qualified leads§ Measure message impact
§ Ease & shorten course design§ Conduct interactive classes§ Maximize learning curve
Business Needs
Online meetings Remote trainingVirtual events
Premium Hybrid Audio conferencing
Added Value
Best-in-class Client Services
SaaS delivered by a single provider
+ ++
ADOBE CONNECT TECHNOLOGY PLATFORM
Adobe Connect for Web Meetings
A.C. for Webinars
Adobe Connect powered by ArkadinOffer overview
A.C. for eLearningWeb Conferencing
Audio Conferencing
Adobe Captivate Adobe Presenter
Phone (PSTN) Audio Online (VoIP) Audio
Content enhancement
software
Extensions
Core Solution
Adobe Publisher (direct upload to Adobe Connect server from Presenter & Captivate)
Concurrent User LicenseNamed Host License
Named Event Manager License Concurrent Learner License
Stand-alone & Perpetual License
Stand-alone & Perpetual License Stand-alone & Perpetual License
Minute PriceDial-in Toll & Toll Free, Dial Out
No Fee
OR
Advancedauthoring
Authoring Tools
HYBRID AUDIO
Adobe Connect business cases 3 R’s for Enterprise Value
Increase RevenueBring in revenue in sooner or expand
the market
Adobe Connect can helprapidly train a sales force
on new products and services
Reduce RiskProvide for better decision making or reduce the opportunity for safety and
compliance breaches
Adobe Connect can be used to track completion of safety trainings by employees exposed to dangerous conditions
Reduce CostBring in revenue in sooner or expand
the market
Adobe Connect can significantly reduce travel costs
within an organization
Adobe Connect collaboration benefits meet all departments’ needs
Marketing & Sales
Finance
HR
Healthcare
Legal
Education
Adobe Connect: the growing choice of leading worldwide companies
§ 14 of the top 25 U.S. companies, as measured by
§ 6 of the top 25 global companies, as measured by
§ 8 of the top 25 European companies, as measured by
§ 8 of the top 20 U.S. banks, as measured by
§ 8 of the top 25 global banks, as measured by
What Analysts and Press Say about Adobe Connect
Adobe "has the best user experience" and is "highly configurable"
Forrester Wave, 6/25/2010
Adobe Connect named a “Champion” in Info-Tech’s latest vendor landscape report
Adobe Connect, “Best Virtual Classroom” and “Best Web Seminar Solution” 2010
Bersin & Associates Learning Leader for Vendor Innovation in Learning and Talent Management 2010
"We give Adobe top marks for the depth of their offerings for education and training”2010
Adobe Connect named “Leader” in 2010 Web Conferencing Magic Quadrant
Gartner Magic Quadrant for Web ConferencingAdobe Connect has become a reference
2012 MAGIC QUADRANTFOR WEB CONFERENCING
Adobe has focused on the user experience
and usability of the Adobe Connect
platform
David Mario Smith Gartner
Completness of vision
abili
ty t
o e
xecu
te
Niche players
Leaders
Cisco
AdobeMicrosoft
Citrix OnlineIBM
SabaAT&T
InterCall PGiDialcom
FuzeBoxBlackboard
Visionaries
As of December 2012
Challengers
System requirements
Flash Player Adobe Flash Player 10.3 or later for all users
Windows Windows XP, Windows Vista, or Windows 7Browsers: Microsoft Internet Explorer 6, 7, 8; Mozilla Firefox; Google Chrome
Mac OSX Mac OS X v10.5 (excluding Leopard), 10.6, 10.7.4, 10.8Browsers: Mozilla Firefox, Apple Safari; Google Chrome
Linux Ubuntu 10.04, 11.04; Red Hat® Enterprise Linux 6; Open SuSE 11.3Browsers: Mozilla Firefox 2x, 3x
Mobile Mobile OS with Flash/AIR support (Flash Player 10.1)
Virtual Environments
Citrix XenApp 6
Languages English, Japanese, French, Korean, German, Simplified Chinese, Spanish, Italian, Brazilian Portuguese, Dutch, Turkish, Russian
View list of Systems Requirements: Click HereRun Systems test: Click Here
Copyrights Arkadin - 19
On-demand Curriculum management & tracking
Promote events, engage customers & optimize delivery
§ Engage large audience§ Generate qualified leads§ Measure message impact
§ Ease & shorten course design§ Conduct interactive classes§ Maximize learning curve
Remote trainingsVirtual events
Secure web conferencing, virtual classes & rich interactions
§ Allow or improve real-time collaborative work
§ Reduce operating expenses
Online meetings
Copyrights Arkadin -
SOLUTION FOCUSAdobe Connect for Web Meetings – 2013 edition
The Challenge Enabling Mobility in Collaboration
In 2016, 350 Million employees will use smartphones – 200 million will bring their own. 126 Million tablets will be used by US consumers
Mobile devices are becoming increasingly important as enterprise users leverage smart phones and tablets. The next gain in productivity comes from enabling a mobile workforce
§ How do you do this securely?
§ How do you extend it beyond your enterprise?
§ How do you integrate it with your existing investments?
After the Japanese earthquake & tsunami, CEO Jay Hooley heralded employees’ ability to work from home as helping keep the firm’s
Japanese operations up and running.
The Challenge Ensuring continuity of operations & telework
Organizations need to be prepared for the worst and have a plan in place to
enable knowledge workers to collaborate from home
In this computer-addled, information-overloaded age attention spans have reduced to about 10 minutes long
- HBR
The ChallengeEngage Users in a Virtual Environment
Collaboration is difficult. Interaction between users is reduced due to lack of physical presence. How do you keep the participants engaged ?
§ Slightest challenge will convince people not to collaborate
§ Users want to customize and control the experience
§ Video becomes critical
The Solution: Adobe Connect for Web Meetings
Collaborate across firewalls on virtually any device
Enable instant access
Create your own, always-on custom URL for your digital meetings. Customize and brand your room
Your digital office
Integrate Adobe Connect with your other IT investments to enable unified communications
Integration
Go beyond screen sharing and collaborate more effectively with colleagues, partners, and customers – anytime, anywhere
Adobe Connect for Web MeetingsUSPs & Business Benefits
Productivity Savings Productivity SavingsCost Savings Productivity Savings Productivity Savings
Cost Savings Productivity Savings
Video Tour – Adobe Connect for Web Meetings
Click the picture to play the video
Collaborate more effectively, enable rich interactions
Adobe Connect for Web Meetings Complete set of advanced core functionalities
ENGAGEENGAGE STEERSTEERSHARESHARE FOLLOW-UPFOLLOW-UPPROMOTEPROMOTE
shortcuts
§ Instant access to promote usage across the organization§ Attractive user experience to instigate engagement§ Enable remote collaboration via mobile devices§ Ensure continuous workflow at anytime, from anywhere
PROMOTEEasy Access: eliminate barriers to entry
Flash based desktop client
Adobe Flash® Player is already installed on more than 98% of
browsers worldwide
PROMOTEInstant access anywhere on virtually any device
Mobile Optimized Client
PROMOTE Leverage your personal meeting rooms
John SmithCollaboration Specialist
Phone: 123-456-7890Mobile: 098-765-4321
j.smith@abccompany.com
abccompany.adobeconnect.com/johnsmith
Always Available
PROMOTEProductivity tools for email invitations
Microsoft Outlook IBM Lotus Notes
For meeting owner For all participants
Meeting settings Adobe Connect portal
“Join audio conference” window Adobe Connect meeting interface
Meeting invitation
My Meeting
ENGAGEThe most intuitive user experience
ENGAGEThe most intuitive user experience
Marc
MariaAnna
Helen VIDEOVIDEO
AUDIOAUDIO
WEBWEBContent, applications and desktop sharing
CHATCHAT MEMOMEMOATTENDEEATTENDEES LISTS LIST
ENGAGEAudio Integration
Audio integration
ENGAGEVideo Integration
Video integration
SHARERichness
SHAREContent library
STEERCustomization & Personalization
Customization capabilities
STEERSecurity, Compliance & Control options
Disable and restrict user activities at the account level
Clear private data
Audit communications
Proven client technology
STEERFull participants managements
Attendees’ features in one centralized pod
FOLLOW-UPRecordings
Backstage area for hosts and presenters only
Marc
MariaAnna
Helen
Adobe Connect for Web MeetingsOne solution, limitless use cases
Customer serviceProspect & customers meetings
Enterprise day-to-day collaboration
Case Study: Defense Information Systems Agency
§ Enable U.S. military personnel to collaborate and communicate around the clock through a single, secure portal.
Challenge
§ Adobe Connect for Web Meetings
Solution
§ Standardized on unified platform for voice and web communications
§ Enabled global collaboration in field situations
§ Complied with security standards
§ Supported 5.3 million users
Benefits
Adobe Connect shows that Adobe is listening to its user base and is evolving its solution to better meet the requirements of all groups that need to collaborate to accomplish goals.
Lieutenant Colonel Karl Kurz,
DISA
Country: United States
Case Study: SAP AG
§ Enhance the quality of communication and collaboration enterprise wide, while reducing costs and travel time
Challenge
§ Adobe Connect for Web Meetings
Solution
§ Reduced travel time by as much as 90%, saving hundreds of thousands of dollars annually
§ Enabled secure web conferencing for colleagues and clients worldwide
§ Strengthened internal collaboration
Benefits
Adobe Connect enables us to maintain strong connections with customers and dispersed co-workers, while eliminating unnecessary travel.
Todd Surdey, Global vice president of FS Software Portfolio Management and
Sales,SAP AG
Country: Germany
Case Study: BNP Paribas
§ Ensure fast and easy adoption of new online conferencing and collaboration solutions to improve client services
Challenge
§ Adobe Connect for Web Meetings
Solution
§ Enhanced personalized interactions between bank staff and customers, resulting in a 100% conversion rate for Net Savings
§ Achieved rapid, streamlined adoption of online collaboration
Benefits
Our advisors and clients found the solution very easy to use, which was pivotal to the success of this project
Laure de Tilly, Head of Online Development Operations,
BNP Paribas, Retail Banking
Country: France
Adobe Connect for Web MeetingsAll you need to know!
Promote events, engage customers & optimize delivery
Solution
§ Allow or improve real-time collaborative work§ Reduce operating expenses§ Eliminate barriers to entry
Business Needs
Online meetings
§ Intuitive interface and rich media for a more engaging experience§ Instant meeting with permanent access, always available§ Based on Adobe Flash player for optimal security with no download or settings required
Key Benefitsü Ease of Accessü Rich Experience
ü Security & Controlü Integration & Extensibility
Premium Hybrid Audio conferencing
Added Value
Best-in-class Client Services
SaaS delivered by a single provider
+ ++
ADOBE CONNECT TECHNOLOGY PLATFORM
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