“National Competitiveness through Quality and Excellence”€¦ · “National Competitiveness...

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Quality and Business Excellence Conference 2013

“National Competitiveness through Quality and

Excellence”

13-14 November 2013, Raffles, Dubai

John Fowler – ASQ Global

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World Quality Month and MENA Office

ASQ INDIA Delhi

Pune

ASQ MEXICO Mexico City

ASQ CHINA Beijing

Shanghai

ASQ GLOBAL HEADQUARTERS Milwaukee, WI

ASQ MENA Dubai, UAE

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Images of UAE and Dubai

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Competition on the World Stage

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Competition at the Regional Level

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Enhancing National Competitiveness

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Making the Right Moves!

Imagine the world as a chess match with leaders needing to make choices from a

complex series of competitive moves. The use of intelligence is an important

component in understanding what the customer needs and competitors!

Knowing where to make the right move is critical to success! Having the right

People, strategy, structure, tactics, operations, and efficiency is critical and using

performance excellence and quality methods enhances competitiveness.

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The Intelligence Cycle

Source: Professor Stanley K. Ridgley

Drexel University

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Global Competitiveness Index

Source: World

Economic Forum

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UAE Competitiveness Report - 2013

Growth and Diversification: Competitiveness-

enhancing Reforms in the UAE By Alya Al Mulla, and Shaheena Mohamed, Emirates Competitiveness Council

(ECC)

The United Arab Emirates (UAE) economy exhibits good

macroeconomic strength, with expected overall GDP growth

of 3.14% in 2013.5 The country’s plans for diversification

are on track as the non-hydrocarbon economy looks set to

continue growing this year, backed by strong trade, tourism,

logistics and manufacturing figures. The UAE is also investing

in the development of sectors spanning healthcare, financial

services, renewable energy, aerospace, nanotechnology,

biotechnology, materials science and information technology.

The UAE’s economic strength is buttressed by its world class

road, sea and airport infrastructure, with significant

expansion planned for growth in airports and airline routes,

enhancing connectivity and boosting the country’s tourism

industry.

Source: World

Economic Forum

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Global Quality Intelligence

Spotlight Report:

Quality in the Middle

East and North

Africa

The ASQ Global State

of Quality

Available at ASQ.org

DQG and ASQ have an MOU and DQG

was a sponsor of this research

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Quality in MENA

Spotlight Report: Quality in the Middle

East and North Africa

Regional variations in quality practices are

not as significant as the initial hypothesis

outlined.

Analysis shows while there are some

differences, the vast majority of variation is

driven more by other factors such as industry

and the size of an organization.

The purpose of this spotlight is to continue

statistical data analysis to find other quality

practices that may be different within the

MENA region and then to interview a wide

range of organizations and thought leaders

within the region to understand the context of

why those variations exist.

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Continuous Improvement Definition

Continuous Improvement

A continual improvement process, also

often called a continuous improvement

process, is an ongoing effort to

improve products, services, or

processes. These efforts can seek

"incremental" improvement over time

or "breakthrough" improvement all at

once. ... Source: Wikipedia

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Innovation

Imagination Process

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Performance Excellence Models

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Summary

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Thank You

Contact Information:

MENA Office, Dubai: Kavitha Prabhu, kprabhu@asq.org

Sunil Thawani, UAE Country Counselor, thawanis@hotmail.com

ASQ Global: John Fowler, jfowler@asq.org

Web Site: ASQMENA.org

helpMENA@asq.org

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Continuous Improvement and Innovation

Continuous Improvement

A continual improvement process, also often called a continuous improvement

process, is an ongoing effort to improve products, services, or processes. These

efforts can seek "incremental" improvement over time or "breakthrough"

improvement all at once. ... Source: Wikipedia

Innovation

Innovation is the application of better solutions that meet new requirements,

articulate needs, or existing market needs. This is accomplished through more

effective products, processes, services, technologies, or ideas that are readily

available to markets, governments and society. Source: Wikipedia

Steve Jobs: “I have a great respect for incremental improvement, and I've done

that sort of thing in my life, but I've always been attracted to the more

revolutionary changes. I don't know why. Because they're harder. They're much

more stressful emotionally. And you usually go through a period where

everybody tells you that you've completely failed.