avast! Enterprise Administration Quick Installation Guide

avast! Reseller Technical Supportreseller-support@avast.com

avast! Enterprise Administration

Quick Installation Guide

How to Install

System RequirementsAVAST! ENTERPRISE ADMINISTRATION SERVER

Windows XP and higher or Windows Server 2003 and higher all with latest SP

128MB RAM (512MB recommended)

800MB hard disk space

MQ SQL Server 2008 R2 or free MS SQL Server 2008 R2

Administration Console

Windows XP and higher or Windows Server 2003 and higher all with latest SP

128MB RAM (256MB recommended)

250MB hard disk space

Internet Explorer 6 or higher

How to Install

Installation processWhen AEA Setup Wizard starts, select the

preferred language for the installation from

the drop-down menu and then click 'Next'.

On the welcome screen click 'Next' to

continue

How to Install

Installation process

After reading the introduction on Read me

screen, click 'Next' again.

You now need to confirm that you have read

and accept the terms of the License

Agreement by selecting the option 'I agree'.

Then click 'Next' to proceed

How to InstallInstallation process

If you need to customize your installation, you have the possibility here

On the following screen you can change the default Destination directory by entering the full path

where you want to install avast! Enterprise Administration, or you can click on the button marked '...'

and locate the installation folder by browsing your machine and then click 'Next'.

How to Install

Installation process

You can apply your license or download a

demo license valid for 15 days

• You can decide to download the mirror

directly from internet or from an other

mirror

• Also you have the possibility to

configure your proxy in the case you are

using any

How to InstallInstallation process

• The SQL server connection is provided in

here

You have also two possibilities:

You can use the Express Edition of SQL

server or the Full Edition

On the Installation information screen check your

setup configuration before proceeding with the

installation. If you missed something, just use the

'Back' button to go back and change the configuration.

Then click 'Next'.

How to Install

Installation process

Mirror Creation status if you selected to generate the

Mirror during the installation. Depending upon the

speed of your machine, it may take a few minutes to

complete

How to Install

Installation process

You will be asked to generate a new self-signed

certificate for the EAS server, please just click on the

button “Generate New…”

End of the installation process

Then confirm by clicking the “Generate”

How to Deploy

Console Interface

You must provide the EAS server name

(you can detect it if you are not sure by

clicking the button “Detect servers”)

You must provide your username and

password . The default username is

“Administrator” and the default

password is “admin”

You must permit the EAS certificate

How to Deploy

Console Interface

How to Deploy

Computer discovery task

You can use the predefined one or

create a new “Discovery task” to find

all your computers in the network

How to Deploy

Computer discovery taskIf you decide to use the predefined or

define a new computer “Discovery

task”, please make sure to review the

settings of this task in order to provide

the right information.

You can chose to find the

computers by using the windows

Active Directory or the NT LAN

Manager.

How to Deploy

Computer discovery task

From here, you can select the right EAS

server if you have more than one

Then run the task to find the

computers by double-clicking it or

do a right-click and select “Run”

How to Deploy

Computer discovery task

After run the task you will get the created “Computer catalog” with the list of found

computers

How to Deploy

Installation package creationAfter getting the compute catalog, you

need to create an installation package.

Go to “Installation package” menu, right-

click and select “Create package”. Give a

name to your package to find it easily.

Select the package component

then click on “Edit” to customize it.

Once done click “OK” and “OK”

How to Deploy

Installation package creation

The created installation package will be seen in the installation packages list. This package will

be used during the deployment task creation

How to Deploy

Deployment task

Go to the task menu and create a new

task by right-clicking into the panel and

select “Create New…”

You will need to specify some details for

this task.

• Name of the task to find it easily

• A comment (optional)

• The type (Deploy managed

product)

How to DeployDeployment task

Now, you must select the created

installation package and chose if you

want to remotely deploy or generate a

self-extract .exe file that you can use to

install manually the managed product on

a machine

Then select the Reboot option, if

you want to reboot or not your

machine once the deployment is

done.

Then click the menu item “Login

Accounts” for the next step

How to DeployDeployment task

Now, you must provide a login account

with enough rights to access the

machines in your network and install an

application.

Please make sure to use the following

syntaxes for the Account field

Workgroup\Username (For

Workgroup)

Domain\Username (For Domain)

then click the menu item

“Computers” for the next step

How to DeployDeployment task

After that, you will need to select the

computer(s) you want to deploy on. If

you want to deploy on all of them, then

keep the star mark.

You also have the possibility to exclude

one or more machines from the list

Or, you can just select the ones

you want by click the “browse”

button in the “computers”

section

How to Deploy

Deployment taskyou can just select the computers you

want from the computer catalog,

there is the possibility to do a mass

selection with “Ctrl” key, then click

“OK”

You will see the list of selected

computers in the “Computers”

section.

Then click the menu item “EAS”

for the next step

How to Deploy

Deployment task

Here, select the right EAS server if you

have installed more than one

How to Deploy

Deployment task

You have the option to schedule the

deployment task if you need to run it

automatically at a specific date and

time

How to Deploy

Deployment task

Here, you have the option to chose to

run an other task once the

deployment task is done.

How to Deploy

Deployment task

Here, you have the option to chose to

run an other task if the deployment

task fails. After click “OK” to finish the

deployment configuration

Go to find the created deployment

task under Client-side-tasks ->

Deployment task

Right-click on the created task and

select “Run” to start it

How to DeployDeployment task

Refresh the panel with “F5” or right-

click in the panel and select

“Refresh” to see the current status of

the running task. You can do it every

30 seconds

You will see a green icon which

means that the task is running

without any problem

How to Deploy

Deployment task

Now you can see that the deployment task is done successfully

Information recources

• Avast! Web Site: http://www.avast.com

• Avast! Web Forum: http://forum.avast.com

• Topics about new issues

• Solutions about known issues

• Avast Support Center: http://support.avast.com

• Knowledge Base

• F.A.Q

• Documentation

• Installation Guides

• Videos tutorials

avast! Reseller Technical Support

• Avast Support Center Ticketing System onhttp://support.avast.com

Important: For any technical help you will need from us, please be aware that you must create a ticket in our Support Center Ticketing System.

How to submit a ticket to Reseller Technical Support Department?

* First of all, you have to register to get an account

1. Login

2. Create a ticket (by clicking the link “submit a ticket”)

3. Select the Department (RESELLER SUPPORT)

4. Select the Ticket priority

5. Enter your message & submit it (do not forget the title)

• Your ticket must contain as much information as possible!

� Detailed description of the problem

� Hardware information (server/client hw configuration)

� Software information (OS,installed application list ..)

� Network topology/configuration (for ASOA & AEA)

� Other logs (event viewer, third party tools etc.)

� avast! log files (Important )

avast! Reseller Technical Support

• Enterprise Administration console log files:

C:\Program Files\AVAST Software\Enterprise Administration\DATA\log

avast! Support

avast! AEA Log files

Feedback communication

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• Product incompatibility report

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