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BASICJOBSKILLSFOR WAREHOUSEWORKERS

Thejobskillsprofilesdescribebasicskillsthatarepartofworkingpractice,andarebasedoncompetenceobjectives.Employerscanascertainwhatskillsneedtobestrengthened,andemployeescanseewhattypeoftrainingtheyneedintheareasofreading,writing,verbalcommunication,basicmathsandITskills.

Theprofilescanbeadaptedtoindividualandlocalneeds.Theydescribethelinkbetweenbasicskillsandtheemployee’sactualworktasks,andmakeiteasierforthetrainingmanagertodeviseappropriatecourses.

Theprofilescanalsobeusedforordinaryvocationaluppersecondaryteachingandcanbeusefultoolsinmakingcommoncoresubjectsin vocationaltrainingmorework-related.

READINGOn a daily basis the warehouse worker will read: • instructionsonpicklistsandshipments•safetyinstructionsandsymbols•schematicdrawingsandmapsoftheareatofind locationofgoods• informationaboutgoodsandshipmentsmarkedon goodsandpallets•postersandsignsinwarehousearea,e.g.fire instructions

Regularly the warehouse worker will read: •workinstructionsandprocedures•tablesregardingqualityandproductivity•routinesandinformationonthehandlingofvarious goods,e.g.inflammablematerials•shiftrostersandholidayrosters•Generalmaterialwrittenbymanagement

Occasionally the warehouse worker will: •Readroutinesforwastedisposalinconnectionwith environmentalhygiene•Readandsigninternalrules•Readinstructionsonfirstaid,firepreventionand handlinghazardousgoods.•Readtrainingmaterial,e.g.onuseofaforklifttruck•Findinformationinadatasheetincaseofanaccident involvinghazardousgoods•Readminutesoftradeunionmeetings

Readingandwriting

WRITINGOn a daily basis the warehouse worker will: •crossoffandgivereceiptsforpicklists•writeshortmessagestohim/herselforothers•writeinstructionsforothers•fillinworklog

Regularly the warehouse worker will: •completeforms,e.g.regardingdamagetogoods, orleaveapplications•reportfaults,e.g.onownfault-reportingformorin computersystem•registerinformationondamagetogoodsor shipments

Occasionally the warehouse worker will: •writecoursenotesandinformationmeetingnotes•answerquestionsinconnectionwithcourses, certificationandsurveys•applyforholidayandleaveofabsence•writedownanswersontrainingcourses,e.g.forforklift truckdriver’slicence•writeinputforimprovementstotheworkenvironment totheHSEofficer

BASICSKILLSFORWAREHOUSEWORKERS 2

Tasksforwarehouseworkers: • Registerandorganizegoods•Findorderedgoodsinwarehouse•Dealwithenquiriesandcomplaintsfrom customersandtransportoperators•Completewarehousedocumentation,both paperanddigital•Tracedeliveries

Verbalcommunication Basicmaths

On a daily basis the warehouse worker will: •communicatewithotherstocoordinatethework•giveandtakemessagesandinstructions,e.g.froma superior •obtainandconveyinformationongoodsand deliveries•obtaininformationandcomewithinputtokick-off meetings• informownmanageraboutdamageanduntoward occurrences

Regularly the warehouse worker will: •respondtocomplaints,e.g.byphone•communicatewithtransportoperatorabouttransport andpossiblechanges•attendmeetingsandgiveinput,e.g.atworkplace branchunionmeetings

Occasionally the warehouse worker will: •participateininternalandexternaltraining,e.g. orientationcoursefornewemployees•communicatewithmanagerandHSEofficerabout ownworkingconditions,workenvironmentand trainingneeds•answerquestionsduringtestsandcertification•briefnewemployeesandtemporaryworkersabout workroutines• informaboutsicknessandabsenceandgiveinputon residualfunctionalcapacitytowork

On a daily basis the warehouse worker will: •compareandcheckgoodsnumbers• locateandusenumericalcodes•checkorderlistsandinvoices•evaluateweightandforklifttruck-liftingcapacity•checksizeandweightofshipments

Regularly the warehouse worker will:•checkinventoryofgoods,e.g.whenstocktaking•calculatespacerequirements•measurelength,volumeandweight

Occasionally the warehouse worker will:•completeandchecknumericalinformationonforms, e.g.claimforms•evaluatelengthoftimeneededtocompleteajob

BASICSKILLSFORWAREHOUSEWORKERS 3

•checkinventoryandmarkingofgoods•workaspartofateam

Computer skills

On a daily basis the warehouse worker will:•registergoodsanddeliveriesusingahand-heldterminal•gothroughandupdateelectronicallystoredlists,e.g. inventorylist•checkthatelectronicordersorinvoicesarecorrect•ordergoodsdigitallyfromremotewarehouseorsupplier•checkthatwarehousestockiscorrectlyupdatedinthe computerizedaccountssystem•maintaincontactwithcustomersormanagersbye-mail•printoutordersordeliveriesusingcomputerizedsystems•storecompletedtasksincomputerizedfiles•registergoodselectronically

Regularly the warehouse worker will:•calculatestatusofgoodsfromdifferentsuppliers,e.g. bycheckingdatabase•checkwarehousestatusofgoods,e.g.electronic warehouseinventory•sendordersbye-mail•completetimesheetselectronically•trackdeliveryofgoodselectronicallyusinginternet

Occasionally the warehouse worker will:•sendenquiriesaboutgoodsase-mailattachments•useelectroniccalculationtoolstomake,changeor evaluatepriceoffers•useinternetanddatabasestofindproductinformation• lookupthecompany’sHSEregulations•comparepricesofdifferentsuppliersusinginternet•beabletousethecomputerizedaccountssystem

BASICSKILLSFORWAREHOUSEWORKERS 4

“Practicaltrainingmotivatesadultstoparticipate”

Thecompetenceobjectivesfortraininginbasicskillsareatooltocreateandadapttrainingforadults.

Theydescribeandspecifytraininggoalsin:

•Computerskills•Basicmaths•Readingandwriting•Verbalcommunication

Skillsobjectivesandguidelinescanbeorderedordownloadedfromvox.no/kompetansemål.Theguidelinesaddressissuesatworkregardingbasicskillstraininginmoredetail.

At vox.no/englishyouwillfindfurtherresourcesonadulttraining.

OlafHelsetsvei5b,P.O.Box6139Etterstad,0602OsloPhone:23381300,Fax:23381301

www.vox.nopostmottak@vox.no