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Below the Belt: Learning from projects that don’t meet expectations
Reshaping Justice: Client-centred service, delivery, technology and innovation Research Symposium, 20 June 2017, Sydney NSW.
Below the belt - a phone app for young people
• 2012
• Concept had merit
• However…
What went wrong?
• App hype
• Timeline
• Project planning tools
• Skill gaps
• Client voice
• Beware last minute changes
The learnings
• Increased confidence
• Get some critical friends
• Failure can make you popular
The learnings
proposition?
User research and a different way of working
Distilling insights from user research
Legal Aid Checker and SMS reminders
Legal assistance referrals
ORBIT
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