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Blended Learning That Works
What’s this “blended”
talk all about?
Content Considerati
ons:It’s still about
learning
Defining a blended solution
Defining a content solution
Microsoft PowerPoint Presentation
Web-b
ased le
arning Computer-based
learning
Virtual ClassroomsDigita
l
Collaboratio
n
Internet delivery Intranet delivery
Audio- and Videotape
Satellite broadcastCD-ROM
E-Learning is a Broad Banner
A single delivery channel cannot A single delivery channel cannot meet all learning requirementsmeet all learning requirements
• Blended solutions - a mix of delivery channels - target unique characteristics of:
Learners
Content
Location
Technology
The Blend Is In
The Solution Should Support All Phases of Learning
LearningCycle
Demonstrate
Acquire
Apply
CollaborateValidate
Delivery Choices for Acquiring New Skills
LearningCycle
Demonstrate
Acquire
Apply
CollaborateValidate
Web-based courses (self-paced)Web-based courses (live)
TBTILT-classroom
Options for Supporting Application of Skills
LearningCycle
Demonstrate
Acquire
Apply
CollaborateValidate
Practice scenariosLive system demo
Practice in training instance
Options for Supporting Collaboration
LearningCycle
Demonstrate
Acquire
Apply
CollaborateValidate
Live Office HoursChat
Forum
Options for Validating Skills
LearningCycle
Demonstrate
Acquire
Apply
CollaborateValidate
Lesson level and course level assessment
Post training assessment
Options for Supporting Demonstration of Skills
LearningCycle
Demonstrate
Acquire
Apply
CollaborateValidate
Job aidsSuper Users
On-line support
Three areas to consider:
• What is being delivered?
• Who is it being delivered to?
• How can it be delivered?
Determining the Appropriate Blend Requires Careful Analysis
Project Team
•Live Welcome!
•Self-paced Project Tools &
Overview
•OJT for functional area
End Users
•Live Welcome!
•Self-paced Pre-Req/Live Process Overview
•Self-paced tasks
Execs
•Live Welcome!
•Self-paced Project
Overview
•Live Updates
Super Users
MultiNatCo’s Blend for an ERP Implementation
eLearning FastTrack is a multi-week training course that “blends”:
• ILT• Self-study• Web-based access to:
- content - peers - instructors
• Uses OLN & iLearning
eLearning FastTrack: A Blend Within a Skillset
Week1 2 3 4 5 6 7 8 9 10 11 12 13
12 Week ILT OH EC EC OH/EC EC Open OH/EC EC Open OH/EC ILT
ILT -- Instructor Led Training in classOH/EC -- Live Office Hours for the entire week, Recorded eClass
EC -- Recorded eClass session for noted week in Study Guide Open -- OFF week (no instructor responsibilities for track)
12 Week eLearning FastTrack in Detail
It’s Your Turn!
The total number of learners in this target learning group (TLG) is
relatively large (i.e., greater than 100 employees).
True False
Defining a Blended Solution
Learner ConsiderationsQuestion 1
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Learner ConsiderationsQuestion 2
The learners in this TLG are located in different countries and
time zones .
True False
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Learner Considerations
•Competence/skill levels •Schedules •Preferences
Other considerations include:
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content ConsiderationsQuestion 1
The subject matter that this TLG must learn tends to be:
a)fairly simple to document or teach
Simple Complex
b) fairly complex
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content ConsiderationsQuestion 2
The subject matter that this TLG must learn will rarely change or
require alteration
Stable Unstable
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content Considerations
•Delivery timeline •Reuse of content
•Tailored learning tracks
Other considerations include:
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
Question 1
The learners in this TLG will all have access to computers
throughout the period projected for delivery of this training.
True False
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
Question 2The learners in this TLG commonly
connect to the Internet/Intranet from:
Work Remote
a)work facilities that maintain mid to high speed bandwidth
capability
b) on the road, or at a home office via dial-up modem capability
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
•Investment in technical architecture
Other considerations include:
•Skill set of design, development and delivery resources
L1 L2 C1 C2 T1 T2
“Oh yeah, content!”
At the root of successful training is a match between the objectives of the instruction and the content delivered to the learner.
Information is ‘telling’:
Instruction is ‘building’:
Focus is on the presenter advising, sharing, communicating
Focus is on the participants performing, practicing, demonstrating
Information or Instruction: Does it matter?
Environmental Educational
Information AND Instruction is the real story
Environmental Educational
Performance
…but how it will be used that matters:• How many people need the content?• Where are the people who will receive the
content?• Will the content be delivered often?• Will the content be used often?• What is the shelf-life of the content?
It’s not just what the content says…
It’s Your Turn!
What’s Your Content Strategy?
Defining a Content Strategy
Question 1
Does the audience already have the correct skill set, but
is not performing as expected?
Yes No
Defining a Content Strategy
Question 2
Has the delivery method been determined?
Yes No
Defining a Content Strategy
Question 3
Is the subject matter stable (not subject to frequent
changes before delivery)?
Yes No
Defining a Content Strategy
Question 4Does the content target
intellectual skills (require the learner to perform an activity or solve a problem with new
information)?
Yes No
Defining a Content Strategy
Question 4
Does the content target
intellectual skills (require the learner to
perform an activity or
solve a problem with
new information)?
Verbal
Attitudes
NO
Motor
Specific responses w/out applying
rules
Specific choices in specific situations
Perform a physical skill
Defining a Content Strategy
Question 5
Will you deliver the content in multiple languages?
Yes No
Defining a Blended Solution
Learner ConsiderationsQuestion 1The total
number of learners in this target learning group (TLG) is relatively large (i.e., greater than 200 employees).
True
•Large audiences require scalability •Trend towards technology-based channels: virtual instructor-led, computer-based or web-based training
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Learner ConsiderationsQuestion 1The total
number of learners in this target learning group (TLG) is relatively large (i.e., greater than 100 employees).
•Smaller audiences can be addressed with text-based or classroom instructor-led training …some CBT
•Technical channels may apply but costs of development and delivery may negate ROI per learner
False
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Learner ConsiderationsQuestion 2
The learners in this TLG are located in different countries and time zones
•Consider self-paced delivery channels such as text-based training, recorded instructor-led training, computer-based training, or web-based training in your blend •Blend with virtual instructor-led to delivery content expertise across geographical boundaries
True
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Learner ConsiderationsQuestion 2
The learners in this TLG are located in different countries and time zones
•Lack of geographical hurdles means more choices are available
•Don’t have to consider where to host content, 24/7 support, language, etc.
False
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content ConsiderationsQuestion 1
The subject matter that this TLG must learn tends to be
•More flexibility in design and delivery choices, including the use of computer-based and web-based training. •Focus on the objectives of the instruction, the characteristics of the audience, how often the instruction will be delivered and technology options
Simplea) Simple
b) Complex
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content ConsiderationsQuestion 1
The subject matter that this TLG must learn tends to be
•Increased SME dependency results in longer design and development timelines as designers spend more time content gathering, and SMEs spend more time on review. •Go classroom for small audiences; virtual instructor-led for larger, dispersed audiences
Complex
a) Simpleb) Complex
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content ConsiderationsQuestion 2
The subject matter that this TLG must learn will rarely change or require alteration
•All options are open
•Maintenance costs less of an issue
•Conducive to self-paced delivery
Stable
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Content ConsiderationsQuestion 2
The subject matter that this TLG must learn will rarely change or require alteration
•Steer toward delivery channels that allow the flexibility to maintain the training without significant rework costs
•Live delivery formats are most flexible and least painful to update
Unstable
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
Question 1
The learners in this TLG will all have access to computers throughout the period projected for delivery of this training.
•Multiple delivery choices due to positive accessibility
•Maximum return on investment in the use of options such as virtual instructor-led training, computer-based and web-based training
True
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
Question 1
The learners in this TLG will all have access to computers throughout the period projected for delivery of this training.
•Access issues make it difficult to meet right place, right time expectations
•Stick to more traditional forms of instruction in your blended solution
False
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
Question 2•Delivery channels are open to use of technology-based learning methods offered through web-based training and/or virtual instructor-led training
•If the business case concurs: Take advantage of the tremendous advantages provided by this higher bandwidth capability
WorkThe learners in this TLG commonly connect to the Internet/Intranet from:
a) work facilities that maintain mid to high speed bandwidth capability
b) on the road, or at a home office via dial-up modem capability
L1 L2 C1 C2 T1 T2
Defining a Blended Solution
Technology Considerations
Question 2
•Need to focus on solutions that conform to the limitations of low-bandwidth
•Take advantage of CD-ROM, e-Learning that can be downloaded from a network and used later
•Don’t forget the classroom
The learners in this TLG commonly connect to the Internet/Intranet from:
a) work facilities that maintain mid to high speed bandwidth capability
b) on the road, or at a home office via dial-up modem capability
Remote
L1 L2 C1 C2 T1 T2
Defining a Content Strategy
Question 1
Does the audience already have the correct skill set, but is not performing as expected?
•Consider alternatives to instruction
•Determine if the performers have the right tools, processes, and information to achieve performance expectations
•Look for opportunities to tweak the work environment to achieve desired results without developing and implementing instruction
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 1
Does the audience already have the correct skill set, but is not performing as expected?
•Audience needs opportunities to acquire the appropriate skills
•Provide instruction to target skills/performance gaps
No
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 2
Has the delivery method been determined?
•Designers need to be aware of distinct characteristics of the selected delivery channel
•Avoid development of content that is a mismatch for the technology
•Stay focused on meeting the learning objectives
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 2Has the delivery method been determined?
No
•Remember the questions: What is being delivered? Who is it being delivered to? How can it be delivered?
•Consider how many people need the content, how often the content will be delivered and where the content will be delivered.
•Factor in the learners’ status in the learning cycle
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 3
Is the subject matter stable (not subject to frequent changes before delivery)?
•Content solidity opens the door for inclusion of graphics, animation, video and other multimedia elements that are less suitable for content that will undergo multiple revisions
•Investment is worth it if the results add to the learning experience, increase comprehension and engage the learners
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 3
NoIs the subject matter stable (not subject to frequent changes before delivery)?
•Limit use of multimedia elements such as graphics, animation and video.
•The cost of revising and maintaining the content may quickly outweigh the benefits of its use.
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 4
Does the content target intellectual skills (require the learner to perform an activity or solve a problem with new information)?
•Focus on distinguishing characteristics of the concepts that will enable the learner to solve problems
•Introduce common errors
•Practice, Practice, Practice
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 4
Does the content target attitudes?
•Include modeling the behavior and explain the rationale for the behavior
•Use goal-based scenarios, in a classroom or on-line, which present the learner with a safe, simulated environment to learn, practice and receive feedback on making the appropriate choices.
•Use chats and forums for on-going dialogue
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 4
Does the content target verbal information skills?
•Explain how the information can be used and describe relationships between the new information and information the learners may already know.
•Encourage use of the information, as opposed to rote memorization
•Use games and puzzles
•Very compatible with self-paced delivery
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 4
Does the content target motor skills?
•Include visual presentation of the skill, practice and feedback
•Use live demo, video, animation, pictures and drawings
•Practice and feedback needs can limit content delivery strategies
•Consider whether to use job aids to support the cognitive aspects of the skill
Yes
Q1 Q2 Q3 Q4 Q5
Defining a Content Strategy
Question 5
Will you deliver the content in multiple languages?
•Get representatives from the various language groups to help in the translation strategy
•Minimize use of multimedia elements
•Do not imbed text with graphics
Yes
Q1 Q2 Q3 Q4 Q5 i
Defining a Content Strategy
Question 5
No
•SMILE!
•Content delivered in a single language knocks down several barriers to content strategy selection
Will you deliver the content in multiple languages?
Q1 Q2 Q3 Q4 Q5 i
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