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Collections Experience
• Previous Head of function at HBOS, RBS and LBG
• First installation of Predictive dialling in Europe
• First adapter of Behaviour Scoring in Collections
• Grew Collections as an aspirational function in organisations rather than a “need to have”
• Head of Business and Operational Strategy at BCW UK and Ireland
• Consulting assignments in UK, Ireland, Spain, Germany, Ukraine, Poland, Czech Republic and Austria
• Grew Debt Purchase operation in Europe to industry leader
Collections Engagements
• Long or short – Priced to suit the business
• Optimisation – Be all you can be
• System purchase, specification and project delivery SME. From small sql solutions to huge Market solutions
• Data mapping, State to State mapping, Organisational structure, Strategy
• Systems and business integration – People and systems
• Debt Purchase/Sale
• DCA enagement
• Cross border solutions
Collections Approach
• No fussy and tiring Powerpoint decks
• No endless reams of word documents
• Good old fashioned, relative, straight to the point and concise advice delivered
• Content and actions is everything, not presentation
• Projects done to exceed business needs
• Actions, priority and cost/benefit
• Delivery
• Responsibility – Risk and reward
Collections Terms
• Interim
• Contract
• Permanent
• From 3 days to 3 years!
• Plus travel if required
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