Boston University: Web Site Feedback

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Objective Generate reaction among visitors to Metro College Site

Data Source ThumbsUP “pop up” surveys

Question “What’s the first change you’d make to this Site?”

ThoughtScan

VERBATIMS SCAN FREQUENCYcourses 327classes 196find 175

ThoughtTalk“I need more information about the course all together.”“When are the classes being taught, where, buy whom?”“Have links for classes on each page to find info”

ResultsBU realized importance of connecting all key data elements for efficient navigation. Recommended W&W method to NUCEA.

Boston University: Web Site FeedbackBoston University: Web Site Feedback

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