Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud...

Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out

Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out

How in the World is the Cloud Going to Help MeHow in the World is the Cloud Going to Help Me

Steve Pulley | 866.739.2886 | steve.pulley@incontact.comSteve Pulley | 866.739.2886 | steve.pulley@incontact.com

What is PremiseWhat is Premise

What is Cloud Technology?What is Cloud Technology?

Cloud AdvantagesCloud Advantages

• Scalability

• Flexibility

• Remote Agents

• Reporting

• Redundancy

• Lower Up Front Costs

Caller

Caller

`

Agent

Remote Agent

`

`

Agent

`

Agent

Your Switch

InContact dials the Agents 10 digit DID or extension and the

switch passes the call through to the phone

`

Supervisor

Reporting and management access to real time reports is via internet access to the inContact application

To change the color of the box follow the instructions below

• On the top ribbon, go to the HOME tab

• In the SLIDES group, click the LAYOUT dropdown

• Select from the optional color box layouts

Help Your FundersHelp Your Funders

• Reporting – If you cannot report it, it is not real

• Define yourself

• Real Time & Historical

• Have an Information Specialist take a call

• Give your funders access to reports• Anywhere in the world

$

To change the color of the box follow the instructions below

• On the top ribbon, go to the HOME tab

• In the SLIDES group, click the LAYOUT dropdown

• Select from the optional color box layouts

ContractsContracts

• Competitive

• Flexible & Scalable

• Reporting

• Customer feedback tools

$

To change the color of the box follow the instructions below

• On the top ribbon, go to the HOME tab

• In the SLIDES group, click the LAYOUT dropdown

• Select from the optional color box layouts

Disaster RecoveryDisaster Recovery

• Scalability – to handle increased call volume

• Remote Agents – if you need to evacuate

• Handle volunteers

• Flexibility – new call flows & information

• Reporting – to show FEMA & Funders what you did

Serving the Community

QUESTIONS?QUESTIONS?

Routing to the CloudRouting to the Cloud

Interexchange CarrierLocal

Exchange

Carrier

?

Contact

Inbound

Toll Free Number

Local Number

Brick & Mortar Option 1: TDMBrick & Mortar Option 1: TDM

Brick & Mortar Option 2: SIPBrick & Mortar Option 2: SIP

Internet

VoIP

Brick & Mortar Option 3: Hosted PBXBrick & Mortar Option 3: Hosted PBX

Hosted PBX

Remote WorkersRemote Workers

PSTN

Internet

VoIP