Cloud Transformation Program Cloud Change Champions ... Champions Meeting #7... · Decision that we...

Cloud Transformation Program Cloud Change Champions | March 21 2018

Welcome and Agenda OverviewOverall Cloud Program Update1

W March C C C M !

Today’s Agenda

Deep-Dive Update on Cloud Vendor Management2

Resources and Next Steps3

Feedback and DiscussionMeeting Wrap-Up4

Reminder | Overall UIT Cloud Program Goals (through 2019)

Goal 5: Reduce UIT computing footprint on campus 50%

Goal 1: Perform cloud governance and portfolio management

Goal 3: Integrate cloud systems, processes, and services

Goal 2: Define organizational development program

Goal 6: Exit Livermore disaster recovery site

Goal 4: Run mission critical services in the cloud

Program Update | Highlights from the Current Quarter

Goal 5:

Hardware acquisition review process has been defined and reviewed with service owners

Goal 1:

We’ve received funding for two new positions for the Cloud Enablement team - a business analyst and integration engineer

Goal 3:

Continuing to work on the AWS and GCP ordering/ provisioning integrations with ServiceNow

Goal 2:

Regrouping on training paths, job descriptions, skills assessment

Goal 6:

Decision that we will install no new UIT hardware in Livermore - discussions with our clients about schedule is the next step

Goal 4: Will be covered in today’s meeting

Goal 4:

Active Directory is in a POC with AWS, incorporating new cloud tools and processes; have also done testing in Azure

CLOUD VENDOR MANAGEMENT PROGRAMDoug Chalmers, Cloud Vendor ManagerPresentation to Cloud Change Champions, March 21, 2018

Agenda Topics

Cloud Vendor Management Program

How Can You Help?

Mission and Charter1

2

3

Cloud Vendor Management | Mission and Charter

Become the Cloud Vendor Management (CVM) leader in higher education

Align program deliverables with Business Affairs’ and UIT’s strategic goals and initiatives

Build a Center of Expertise (COE) in Cloud Vendor Management to benefit UIT and the Campus

Cloud Vendor Management Program

CVM Center of Expertise

Deal Management

Relationship Management

Risk Management

Cloud Vendor Management Program | Center of Expertise

Pre-Acquisition• Address “How Do I” questions

(e.g., click-through agreements)

• Advise in setting ROI/business metrics for SaaS use

• Provide introduction to deployment resources

• Prepare for successful long-term vendor partnership

Post-Acquisition• Provide account

management support

• Advise users on resolving vendor issues

• Counsel users on software end of life; contract termination; data sanitization referral

CLOUDSOURCE LIFECYCLE

Provide support and consulting to enable Cloud business success for UIT and the campus

Cloud Vendor Management Program | Strategic Vendor Relationship Management

Proactively manage a set of strategic Cloud vendors to maximize the value they deliver to the University• Set and achieve common and individual goals for all

portfolio vendors• Use dashboard and scorecard to achieve data driven

vendor management processes

Relationship Management

• Executive sponsorship and engagement• Win-Win attitude and commitment to mutual success• Both parties actively contribute to the partnership

Keys to Success

Strategic Cloud Accounts

Common Vendor Goals• Savings • Compliance (BAA)• Consolidated Billing• Alignment with

Business Affairs goals• QBRs

Cloud Vendor PerformanceUse metrics and scorecards to support data-driven relationships with vendors, to increase savings and customer satisfaction

Scorecard to measure individual vendor performance

Cloud Portfolio Performance Management

Cloud Vendor Portfolio Dashboard

Cloud vendor portfolio dashboard provides an objective view of the overall performance of our Cloud portfolio

Cloud Vendor Management Resources

Website

Cloud Vendor Management Resources

Tools

Cloud Vendor Management Resources

Outreach

How can you help?

Set the exampleStrive to use compliant, secure and accessible SaaS solutions

Avoid shortcutsWe can only improve if we experience what our campus partners experience.

Share the resourcesuit.stanford.edu/cloud-transformation/cloud-vendor

T !

Questions and Discussion?

Kicked off discovery for network address and DNS management in the cloud with Networking team

Cloud Transformation Site DemoResources for UIT and the campus community

Communicate the resources shared and demonstrated in this meeting (remember that your input and feedback helps shape these meetings)

1What is important for

to know about the cloud?

Remind yourself and others: Moving to the cloud represents a chance to step back and consider not just our architecture but also our service design and delivery, etc.

2

Additional Feedback and Open Discussion

Your feedback on this presentation?

Your input on communication needs?

Open discussion and questions?

T !Our next meeting will be on April 25 2018 at 3:00 pm

Cloud Client Enablement Team

Team CharterScope of work

If funded, this team will be chartered specifically to help clients with SaaS implementations This has been a Business Affairs priority this year and is supported by CIO Council and campus partners

StructureIf/when we receive funding for this group, we will determine how this group will be constituted and how it will differ from other groups in UIT (TCG, ET, RC, BPs), defining how it will supplement existing support

FUNDED*