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Build relationships: get to know, understand competence, style, contexts, build a network with external stakeholders
Give direction: lead and communicate influentially to create understanding of common (ambitious) goals / benefits
Organise:plan and structureteamwork effectivelyand realistically(building a team info andcomms culture)
Define roles: specify roles and responsibilities(aligned to internal and external expectations)
Who are we?
Whereare wegoing?
How do we
plan to do it?
Who does what?
What help is needed?
How are we performing?
How are weseen in the
organisation?
Where are conflicts
generated?
How are wecooperating as a team?
Cooperate: ensure that diversity is proactively leveraged over time to facilitate high performance (synergy) via trust
Manage conflict: recognise and handle internal and external resistance and conflicts
Represent:promotethe team and projectexternally (‘sell’ to the business)
Support people:be available to listen, coach, train, mentor (network to navigate and manage complexity)
Implement feedback: motivate higher performance with SMART targets and then giving / getting feedback
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Team communication
Generic skills
Speaking clearly Listening effectively
Building rapport
Influencing
Coaching
Decision making
Managing conflict
Handling feedback
Building trust
FacilitatingSynergising
Training and coaching people to consciously and strategically communicate in the right way at the right time at the right
place ... in English!
Motivating
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Global leadership: strategies for successA. Sinclair & B. Agyeman – Roffey Park
Beyond communication
skills?
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Moving from English training to international communication coaching
• Communication theory• Behavioural psychology• Team and leadership models• Consulting, coaching and feedback
skills
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If you want more ...
The Mindful International Manager www.themindfulinternationalmanager.com
Developing People Internationally Accreditation Workshopwww.york-associates.co.uk/dpi.htm
Get in touch with me via my personal emailbdignen@aol.com
See more of me at:www.business-spotlight.de/videos/bob
50 Ways To Improve Your Intercultural Skillshttp://www.summertown.co.uk
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• Openness • Flexibility• Personal Autonomy• Emotional Strength• Perceptiveness• Listening Orientation• Transparency• Cultural Knowledge• Influencing• Synergy
The International Profiler
www.worldwork.biz
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Building relationships
Giving direction
Organise
Define roles
Who are we?
Whereare wegoing?
How do we
plan to do it?
Who does what?
What help is needed?
How are we performing?
How are weseen in the
organisation?
Where are conflicts
generated?
How are wecooperating as a team?
Cooperate
Manage conflict
Represent
Support people
Implement feedback
Challenges for the
international team
communicator
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