Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the...

Communication Is…

I can…:1.Explain the need for effective communication2.Explain how the communication process works3.Identify examples of verbal & non-verbal communication.4.Give examples of internal and external interference

Think About It• What makes a sports team successful?

– Consider an individual play.– What strategies have you used while

playing a sport or game?

What is a “process”?

• A continuous series of actions

The Communication Process

SENDER RECEIVER

MESSAGE

CHANNEL

Model DefinitionsTerm Definition Example

Sender Sends the message

Receiver Receives the message; actually does something with it

Message Information communicated verbally or nonverbally between sender and receiver

Channel The means of transmitting the message

Verbal v. Nonverbal

Verbal Message (Word)

• Oral words• Written• Text messages• Electronic Messages

Nonverbal Message (Wordless)• Appearance (clothing)• Voice (tone/volume)• Gestures (arms/legs)• Body movement (posture)• Eye Contact and Facial

Expression (attitudes/feelings)

• Spatial Relations (space between us)

Levels of Information

• Depending on the level of knowledge you have about the person, you can adapt information to fit the receiver (Predictions)– Cultural level

• You know a person is a white female age 15– Sociological level

• You know what groups a person is in, some likes dislikes

– Individual level • You know personal fears, worries, thoughts

Model DefinitionsTerm Definition Example

Encoding Thinking before you speak; deciding what is appropriate to say based on the levels of information you have about the receiver;

Decoding Receiver giving meaning to the message through their own perceptions

Feedback Giving response to the sender (verbal or nonverbal)

The Communication Process

SENDER

RECEIVER

MESSAGEENCODING

I always see Jane hanging out with friends at McDonald’s.

Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?

DECODING

Mary told me that John has a girlfriend. I don’t want to get into that mess.

No thanks, John. I promised to cook dinner for my family, tonight.

FEEDBACK

Interference• Stops a message from getting to its source

successfully• Can happen anywhere on the model/anytime

during the process.• External: In the channel of communication

– Fire alarm– Construction

• Internal: Exists inside the communicators – Day dreams– Prejudices

SENDER

RECEIVER

MESSAGEENCODING

DECODING

I always see Jane hanging out with friends at McDonald’s.

Mary told me that John has a girlfriend. I don’t want to get into that mess.

Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?

No thanks, John. I promised to cook dinner for my family, tonight.

CHANNEL

INTERFERENCE

As Jane gave feedback to John, he got another call.

FEEDBACK

SENDER

RECEIVER

MESSAGE

ENCODING

DECODING

FEEDBACKINTERFERENCE

CHANNEL

Let’s Review the Communication Model…

Can We Communicate?

• Telephone!• What prevented effective communication?• Why is accurate communication important?