COMMUNITY SERVICES & HEALTH LANGUAGE, LITERACY & NUMERACY & COMPUTER LITERACY

COMMUNITY SERVICES & HEALTH

LANGUAGE, LITERACY & NUMERACY & COMPUTER LITERACY

Presenter Profile

• Rosemary Raper• Business Development Consultant • Access and General Education• ESOL & LOTE teacher• Researcher in the area of contextualised

language learning, specifically in health• rosemary.raper@tafensw.edu.au

Participants in LLN training

• Personal Care staff• Catering staff• Maintenance• Cleaners• Drivers

TrainingOral Communication

• Appropriate register with staff, residents and significant others

• Volume and speed of delivery• Can you add more?

Written Communication

• Personal Care Plans• Progress Reports• OHS Risk Management Reports• Incident/Accident Reports• Online reporting• Can you add more?

Location, Time of TrainingMaterials

• Onsite• Times to suit facility and staff rosters• Authentic documentation

Comments and Questions?