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Contemporary Issues inContemporary Issues inBusiness CommunicationBusiness Communication Communicating in work teams Communicating in a diverse environment Communication technology Ethics and communication
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.1
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.2
Can Conflict Be Can Conflict Be Constructive?Constructive?
Makes us more aware of problems
Encourages change
Makes life more interesting
Increases the quality of the decision making
Helps us understand ourselves better
Increases our self-confidence
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.3
Giving Constructive FeedbackGiving Constructive Feedback
Need for feedback
Positive and negative
How to give
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.4
How to Give FeedbackHow to Give Feedback
Be descriptive.
Don’t use labels.
Don’t exaggerate.
Speak for yourself.
Use “I” statements.
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.5
Team WritingTeam Writing
Assign tasks and develop a schedule.
Meet regularly.
Draft the document.
Revise the draft.
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.6
Commenting on Peer WritingCommenting on Peer Writing
Read first for meaning.
Assume the role of reader—not teacher.
Point out the good and the bad.
Use “I” language.
Comment sparingly.
Emphasize the writer for positive comments; emphasize the text for negative comments.
Involve the writer.
Don’t take over the text.
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.8
Companies Receiving Most Companies Receiving Most of Their Sales from Abroadof Their Sales from Abroad
CompanyGilletteColgateIBMNCRCoca-ColaDow ChemicalXeroxCaterpillarHewlett-Packard
% of Sales656559595454545353
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.9
When Communicating When Communicating Across CulturesAcross Cultures
Maintain formality.
Show respect.
Communicate clearly.
Value diversity.
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.10
How Do We Differ?How Do We Differ?
Ethnicity Gender Disabilities Other?
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.11
BrowsingBrowsing
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.12
SearchingSearching
topic1 AND topic2 topic1 OR topic2 topic1 NOT topic2 topic1 NEAR topic2
What’s the difference?
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.13
How Good Is the Information?How Good Is the Information?
Authority
Accuracy
Objectivity
Currentness
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.14
Ethics and CommunicationEthics and Communication
Defamation Slander Libel Invasion of privacy Fraud Misrepresentation
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.15
Acting ProfessionallyActing Professionally
Meeting and greeting
Dining
Giving gifts
Dressing appropriately
Around the office
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.16
Key TermsKey Terms
business etiquette electronic database ethics ethnocentrism groupthink Internet team World Wide Web
OBER, FUNDAMENTALS OF CONTEMPORARY BUSINESS COMMUNICATION. COPYRIGHT © HOUGHTON MIFFLIN COMPANY. ALL RIGHTS RESERVED. 2.17
What’s Wrong with This Message?What’s Wrong with This Message?
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