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Llanera, de 2008
INTEGRATED BUSINESS SUPPORT SERVICES
COPIE 2
0 Business Integrated Support Services
Lithuania 17th January 2011
Llanera, de 2008
BUSINESS INTEGRATED SUPPORT SERVICES IN COPIE2
Business Integrated Support Services
Action Planing Policies: Policy makers
Education
Business Integrated
Support
Entrepreneurship promotion: Education
Quality Management
Business Support Services
Finance
2
Llanera, de 2008
MAIN GOAL
0
To facilitate the start up business and their survival after thisphase, providing them necessary tailor made servicesaccording to their needs
The start up business support services are not only toprovide opening a business. It is really necessary to maintainour european and recently created SMEs, specially duringfirst months after their start-up.
Business Integrated Support Services
Llanera, de 2008
PARTNERS
Business Integrated Support Services
Germany
Spain
Wallonia
Incyde Foundation
Czech Republik
Galicia
Extremadura
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Llanera, de 2008
DEVELOPED ACTIONS: METHODOLOGY
First point: Baseline Study
• Focused on regional analysis:
• EU Policies: EU Programes/Relevance of SMEs in firststages and integrated people
1. Baseline study: completed
2. Action Plan: workplan for the future
Llanera, de 2008
Lacks/needs in Bussiness support services
First point: Baseline Study
• A lot of support for entrepreneurs: services + Funds.
• Important gaps during first months after starting up theirbusiness
• The Structural Fund ESF focused on entrepreneurs, theERDF focused on consolidation of companies
• Specific support services for disadvantage groups
Inclusive entrepreneurship:
Needs of integrated business support services focused in all phases of the process and focused in all kind of
entrepreneurs and business
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Llanera, de 2008
Linkages to access to finance…
Link to access to finance
Entrepreneurs: ideas Finantial System:money
Entrepreneurs Funds
+
���� RISK
New business, economic development…
Offer funds side
Llanera, de 2008
Linkages to access to finance…
First point: Baseline Study
Entrepreneurs: ideas Finantial System:money
Demand funds side
Competences
Feasibility
5
www.ceei.es
MATCH
Business supportservices
Finantial system
Entrepreneurs
Roles / Networks…
Llanera, de 2008 Working groups
Dynamic analisys
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Llanera, de 2008 Working groups
Entrepreneurship promotion: dissemination, motivation: what, who, how..?
� From the point of view of the target group: unemployed people
� From the point of view of Business Support Organizations
ANALYSIS OF BUSINESS SUPPORT
Llanera, de 2008 Working groups
Business support services: training, advice (start/ growth)…
� From the point of view of the target group: unemployed people
� From the point of view of Business Support Organizations
ANALYSIS OF BUSINESS SUPPORT
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Llanera, de 2008
ANALYSIS OF BUSINESS SUPPORT
First point: Baseline Study
Please value the following provided services in Lithuania
Start-up phaseSupport during the first years of business activitySupport in the process of growth and consolidation
Value the level of support provided at regional level in the following areas (score 1 for high level and 10 for not covered)
Online support servicesBusiness adviceTrainingFinanceAccommodation
Value the level of support provided to start-up in the following areas (score 1 for high level and 10 for not covered)
� From the point of view of the target group: unemployed people
� From the point of view of Business Support Organizations
Llanera, de 2008 Working groups
The situation in the EU…
8
www.ceei.es
Access to Finance and
Business Support Services
Are these services
� Available in sufficient quantity and quality, in all areas?
� Acceptable and affordable?
� Suitable for starters from vulnerable groups?
� Linked to their first points of contact for getting into employment and the economy?
� Coordinated and tuned to one another?
www.ceei.es
� To identify the SWOT of support packages to promote self-
employment and micro-enterprises
� To identify the needs of the relevant governmental bodies, in particular ESF bodies, in designing, funding, implementing and improving such support packages
� To identify and collecting good practices of key elements of support packages already in place
� To stimulate exchange of experience and practise between ESF bodies, stakeholders and relevant service providers
� To identify options for expert services at EU level that could support ESF bodies in promoting self-employment and micro-enterprises.
Action researchto identify weaknesses, needs and possible support at EU level
9
www.ceei.es
Common weaknesses identified
� Lack of entrepreneurship culture within many vulnerable groups
� Access to support in rural/remote areas� Insufficient funding for training & coaching� Lack of social competences of consultants/advisors� Service offers not transparent/ quality and suitability
not assessable � Only less than 1/3 of all start-ups use loan financing
or business advisory services � Insufficient support for consolidation and growth� Lack of data, monitoring tools/ evaluations
www.ceei.es
Opportunities for the ESF identified
� Support awareness raising actions on the value of entrepreneurship
� Increase transparency of services � Invest in training the trainers and advisors� Make ESF funding conditional on quality
standards & incentives for service providers� Improve co-operation between employment &
industry ministries, between ESF and ERDF� Improve data collection on start-ups & needs of
target groups
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Llanera, de 2008
What do you consider that …
Workplan 2010-2011
It is really good
should be implemented…in order to get the highest qualitylevel on business support services / promotion?
� From the point of view of the target group: unemployed people
� From the point of view of Business and Financial SupportOrganization
ANALYSIS OF BUSINESS SUPPORT
Llanera, de 2008
MAIN CONCLUSSIONS/ actions
Workplan 2010-2011
Main conclussions and actions
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Llanera, de 2008
FUTURE ACTIONS / subjects
Workplan 2010-2011
1- Identification of the main actors and methodologies
2 - Different tools, skills and services in the advising processwhich facilitate the start up in an integrated businesssupprot services
3 - Good practices and real cases
4 - SWOT and Structural Funds recommendations for the newrounds of Regional Operative Programmes
www.ceei.es 22
Programa de Fomento de la Cultura Emprendedora 2009-2012
Ministry of
Industry and
Employment
Support Tools for
innovative
companiesUniversity of
Oviedo
Financial
Instruments
Education
SystemIntermediary
Bodies
Entrepreneur
Women School
Local
Entities
Business
Centers
Network
Program for the Promotion of the Entrepreneurial Culture 2009-2012
Motivation & Awareness
actionsTraining Start up
supportConsolidation
support
your project, our commitment
Case Study: Business Support Services
12
Llanera, de 2008
Thanks for your attention!
Ana María Méndezana@ceei.es
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