Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing...

Counter Fraud Lessons Learned from the Floods

The Contractor Perspective

Neal CourtneyManaging Director BELFOR (UK)

The Contractor Perspective

• Policyholders– Deliberate or a “learning curve”?

• Surge Situations– Leakage or Inexperience?

• Insurers– Service requirements from Contractors– Learning from the 2007 extended Surge

The Contractor Perspective

• Contractors– How can they help further– How can Technology help the industry

PolicyholdersDeliberate or a “learning curve”?

Surge SituationsLeakage or Inexperience?

What appear to be non recoverable structural items

Can be often be restored

But if left for as little as 48 hours...

Building structure

Age of building

Foundations

Alterations/Additions

Air movement in the building

Insulation

Safety

Type of water

Amount of water

Length of time water present

Water table

Local environment

Weather

Season

Factors that affect drying

The Contractor Perspective

• Insurers– Service requirements from Contractors– Learning from the 2007 extended Surge

• Contractors– How can they help further– How can Technology help the industry

A strategy that implements all three factors is essential for economic and efficient drying.

Correct drying is a science, not guess work.

Balanced Drying

Advances in the distribution of air flow help with structural drying.

These dehumidifiers incorporate a pump out unit which removes the need for emptying drip trays and buckets, allowing for less customer/technician input.

Factors that affect drying

Site Connectivity

Most current monitoring of building drying requires regular site visits

Current Drying Monitoring

Remote Control and Monitoring for optimised drying times

New Technology Monitoring

Thank You

The Contractor Perspective