CSM as the New Career Path to the C-Suite as the... · CSM as the New Career Path to the C-Suite...

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CSM as the New Career Path to the C-Suite

ROLI SAXENAClever

LYNN TSOFLIASLinkedin

ROB CASTANEDAServiceRocket

#Pulse2017

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ROLI SAXENAClever

LYNN TSOFLIASLinkedin

ROB CASTANEDAServiceRocket

Panel

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Clever: Building a new education economy

• Founded in 2012 by educators• Serves 70K schools in the US• San Francisco based; 115

employees• Backed by Sequoia Capital and

Lightspeed

Simplifies the use of technology in the classroom

©2017 Gainsight. All Rights Reserved.

Roli Saxena

• Past: Global Customer Success at Linkedin• Passionate: Building Leaders• Enjoys: Yoga and Romantic Comedy

VP, Sales and Success at Clever

©2017 Gainsight. All Rights Reserved.

LinkedIn Sales Solutions

Creating opportunities for the world’s buyers and sellers to build productive relationships through social media.

http://sales.linkedin.com/

©2017 Gainsight. All Rights Reserved.

Lynn Tsoflias

• Head of Enterprise Customers - Sales Solutions at LinkedIn• VP Customer Success at Insightly• Business Development, Product Management & Marketing

at Microsoft

• Passionate about delighting customers and giving back• Volunteer at Year Up and Full Circle Fund• Enjoy anything outdoors and traveling to Europe

©2017 Gainsight. All Rights Reserved.

ServiceRocket

Software adoption•Customer education•Software Add-ons and Integrations•Implementation services•Support

270 – Rocketeers

4 – Global Offices (Sydney, Kuala Lumpur, Santiago, Palo Alto)

1 – Global Culture

©2017 Gainsight. All Rights Reserved.

Rob Castaneda

• Software Adoption Nerd• Loves Customer Education and having

customers learn to grow• Started career on the Helpdesk at Borland

• Coaches many youth sports and enjoys music• Mentors various accelerator programs around

the world via EO, Endeavor and other programs

Founder/CEO

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ROLI SAXENAClever

LYNN TSOFLIASLinkedin

ROB CASTANEDAServiceRocket

Panel

©2017 Gainsight. All Rights Reserved.

Our Favorite Books and Blogs

Books•Radical Candor by Kim Scott•Multipliers by Liz Wiseman•The Alliance by Reid Hoffman and Ben Casnocha•Diffusions of Innovation – Everett Rogers•A Whole New Mind – Why Right Brainers will Rule the Future – Dan PinkBlogs•Tomasz Tunguz•Monocle

©2017 Gainsight. All Rights Reserved.©2017 Gainsight. All Rights Reserved.

ROLI SAXENAClever

LYNN TSOFLIASLinkedin

ROB CASTANEDAServiceRocket

Panel

©2017 Gainsight. All Rights Reserved.

THANK YOU

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