CSSE 372 13.Oct.2008 Motivation and communication Chapter 9, pages 244-247, 275-279

CSSE 37213.Oct.2008

Motivation and communicationChapter 9, pages 244-247, 275-279

OutlineActivityHertzbergMaslowCommunication

ActivityWhat motivates you to excel on your job?What on job accomplishments are you most proud

of?When you think of both prior and present

supervisors, what did they do to motivate you?What are the one or two most important things you

have learned about motivation (either positive or negative)?

What can you actually do (within your authority and organizational structure) to motivate your team?

Herzberg theory of motivation

Hygiene Factors Motivators• Company Policy• Administrative Practice• Working Conditions• Technical Supervision• Interpersonal Relations• Job Security• Salary

• Achievement• Recognition• Advancement and

Growth• Responsibility• Work Itself

Maslow’s hierarchy of needs

CotD

What can a PM do?ChallengeRecognitionJob design

Skill varietyTask identityTask significanceAutonomyFeedback

DefinitionsCommunication

the sharing of thoughts, feelings, and expectations, even in difficult situations

Effective CommunicationTelling people what you want and getting them to

understand it.

4 Communication TruthsCommunication is not a thing but a dynamic

processCommunication is circular not linearCommunication is irreversible and unrepeatableCommunication involves the whole personality

SenderReceiver

Message

Feedback

Communication Cycle

Managing communicationTimingUpward Communication FilteringContentEffective channels

Effective channelsFace-to-face, in personVideoconferencingE-mailWritten materials

Instant messenger/Twitter

Example: Max Wideman