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Activity What motivates you to excel on your job? What on job accomplishments are you most proud of? When you think of both prior and present supervisors, what did they do to motivate you? What are the one or two most important things you have learned about motivation (either positive or negative)? What can you actually do (within your authority and organizational structure) to motivate your team?
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CSSE 37213.Oct.2008
Motivation and communicationChapter 9, pages 244-247, 275-279
OutlineActivityHertzbergMaslowCommunication
ActivityWhat motivates you to excel on your job?What on job accomplishments are you most proud
of?When you think of both prior and present
supervisors, what did they do to motivate you?What are the one or two most important things you
have learned about motivation (either positive or negative)?
What can you actually do (within your authority and organizational structure) to motivate your team?
Herzberg theory of motivation
Hygiene Factors Motivators• Company Policy• Administrative Practice• Working Conditions• Technical Supervision• Interpersonal Relations• Job Security• Salary
• Achievement• Recognition• Advancement and
Growth• Responsibility• Work Itself
Maslow’s hierarchy of needs
CotD
What can a PM do?ChallengeRecognitionJob design
Skill varietyTask identityTask significanceAutonomyFeedback
DefinitionsCommunication
the sharing of thoughts, feelings, and expectations, even in difficult situations
Effective CommunicationTelling people what you want and getting them to
understand it.
4 Communication TruthsCommunication is not a thing but a dynamic
processCommunication is circular not linearCommunication is irreversible and unrepeatableCommunication involves the whole personality
SenderReceiver
Message
Feedback
Communication Cycle
Managing communicationTimingUpward Communication FilteringContentEffective channels
Effective channelsFace-to-face, in personVideoconferencingE-mailWritten materials
Instant messenger/Twitter
Example: Max Wideman
