Effectively Communicating with Emergency...

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Effectively Communicating With Emergency Responders

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Effectively Communicating with Emergency Responders013

Grand Hyatt Seattle, WA Michael Callan

Middlefield, CT

MIKECALLAN COM

Effectively Communicating With Emergency Responders

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Emergency Preparedness is Measured in C’s

Communication

Cooperation

Coordination Trust

Success is not that you contacted them … but because they GET the message

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Effectively Communicating With Emergency Responders

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Contacting them is not enough…

Annual Meeting Use the

other 364 days

so they

GET the

message

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Effectively Communicating With Emergency Responders

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Messages At Any Level Need The Right Delivery Model

SITE SPECIFIC

ORGANIZATION (OPERATORS)

COLLABORATIVE

UNIVERSAL

Local

National

Regional

State

County

Urban

Large City

“Metros”

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Effectively Communicating With Emergency Responders

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SITE SPECIFIC

ORGANIZATION (OPERATORS)

COLLABORATIVE

UNIVERSAL

Messages Are Constant – You Adjust the Tools to the Audience

Local

National

Regional

State

County

Urban

Large City

“Metros”

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Effectively Communicating With Emergency Responders

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The Message Is the Information…It’s the Curriculum

“Call Before You Dig”

“Never touch main valves”

“All Lines are Hot”

The “Message” must always be consistent

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Effectively Communicating With Emergency Responders

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The “Medium” – Is the Vehicle

Live Print Online

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Effectively Communicating With Emergency Responders

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The “Methods” – Are The Tools

Remember “The Right Tool For The Right Job

By The Right Person At The Right Time”

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Effectively Communicating With Emergency Responders

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Live

Presentations

Seminars & Conferences

Classroom Instruction

Train-the-Trainers

Table Tops

Drills

Exercises

Consultations

Networking

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Effectively Communicating With Emergency Responders

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Live

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Effectively Communicating With Emergency Responders

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Textbooks

Customized Text & Images

Self Paced Learning Guides

Multimedia eBooks

Training Applications (Apps)

Instructor Programs

Interactive Quizzes

Case Studies

Print

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Effectively Communicating With Emergency Responders

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Print

Responding to Natural Gas Emergencies

Case Studies

Book on CD

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Effectively Communicating With Emergency Responders

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Print

Responding to Electrical Emergencies

Case Studies

Book on CD

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Effectively Communicating With Emergency Responders

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Online Interactive Training

Public Outreach Information

Streaming Instructor Videos

Scenario Based Learning

“Lessons Learned”

Lafayette Explosion

Component Learning

“Symphony” Learning

Online

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Effectively Communicating With Emergency Responders

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Online

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Effectively Communicating With Emergency Responders

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Online CASE STUDIES - “Lessons Learned Videos”

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Effectively Communicating With Emergency Responders

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One Last Important Tool In The Tool Box If it isn’t documented…It didn’t happen! What’s More Important - Compliant or Competent?

Good

Great

Evaluate Before You Certificate

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Effectively Communicating With Emergency Responders

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Blended Learning Curriculums

Presentations

Printed Material

Audio Visual

Train The Trainers

Videos

Evaluations and Tests

Practical Evolutions

Scenario Based Learning

Exercise Program Table Tops

Drills

Exercises

Competency is All About Learning

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Effectively Communicating With Emergency Responders

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Thank You

FOR MORE INFORMATION CONTACT RTUEONLINE.COM

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