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MIKECALLAN COM
Effectively Communicating With Emergency Responders
1
Effectively Communicating with Emergency Responders013
Grand Hyatt Seattle, WA Michael Callan
Middlefield, CT
MIKECALLAN COM
Effectively Communicating With Emergency Responders
2
Emergency Preparedness is Measured in C’s
Communication
Cooperation
Coordination Trust
Success is not that you contacted them … but because they GET the message
MIKECALLAN COM
Effectively Communicating With Emergency Responders
3
Contacting them is not enough…
Annual Meeting Use the
other 364 days
so they
GET the
message
MIKECALLAN COM
Effectively Communicating With Emergency Responders
4
Messages At Any Level Need The Right Delivery Model
SITE SPECIFIC
ORGANIZATION (OPERATORS)
COLLABORATIVE
UNIVERSAL
Local
National
Regional
State
County
Urban
Large City
“Metros”
MIKECALLAN COM
Effectively Communicating With Emergency Responders
5
SITE SPECIFIC
ORGANIZATION (OPERATORS)
COLLABORATIVE
UNIVERSAL
Messages Are Constant – You Adjust the Tools to the Audience
Local
National
Regional
State
County
Urban
Large City
“Metros”
MIKECALLAN COM
Effectively Communicating With Emergency Responders
6
The Message Is the Information…It’s the Curriculum
“Call Before You Dig”
“Never touch main valves”
“All Lines are Hot”
The “Message” must always be consistent
MIKECALLAN COM
Effectively Communicating With Emergency Responders
7
The “Medium” – Is the Vehicle
Live Print Online
MIKECALLAN COM
Effectively Communicating With Emergency Responders
8
The “Methods” – Are The Tools
Remember “The Right Tool For The Right Job
By The Right Person At The Right Time”
MIKECALLAN COM
Effectively Communicating With Emergency Responders
9
Live
Presentations
Seminars & Conferences
Classroom Instruction
Train-the-Trainers
Table Tops
Drills
Exercises
Consultations
Networking
MIKECALLAN COM
Effectively Communicating With Emergency Responders
10
Live
MIKECALLAN COM
Effectively Communicating With Emergency Responders
11
Textbooks
Customized Text & Images
Self Paced Learning Guides
Multimedia eBooks
Training Applications (Apps)
Instructor Programs
Interactive Quizzes
Case Studies
MIKECALLAN COM
Effectively Communicating With Emergency Responders
12
Responding to Natural Gas Emergencies
Case Studies
Book on CD
MIKECALLAN COM
Effectively Communicating With Emergency Responders
13
Responding to Electrical Emergencies
Case Studies
Book on CD
MIKECALLAN COM
Effectively Communicating With Emergency Responders
14
Online Interactive Training
Public Outreach Information
Streaming Instructor Videos
Scenario Based Learning
“Lessons Learned”
Lafayette Explosion
Component Learning
“Symphony” Learning
Online
MIKECALLAN COM
Effectively Communicating With Emergency Responders
15
Online
MIKECALLAN COM
Effectively Communicating With Emergency Responders
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Online CASE STUDIES - “Lessons Learned Videos”
MIKECALLAN COM
Effectively Communicating With Emergency Responders
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One Last Important Tool In The Tool Box If it isn’t documented…It didn’t happen! What’s More Important - Compliant or Competent?
Good
Great
Evaluate Before You Certificate
MIKECALLAN COM
Effectively Communicating With Emergency Responders
18
Blended Learning Curriculums
Presentations
Printed Material
Audio Visual
Train The Trainers
Videos
Evaluations and Tests
Practical Evolutions
Scenario Based Learning
Exercise Program Table Tops
Drills
Exercises
Competency is All About Learning
MIKECALLAN COM
Effectively Communicating With Emergency Responders
19
Thank You
FOR MORE INFORMATION CONTACT RTUEONLINE.COM
ENERGYEMERGENCIES.COM