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EMOTIONAL INTELLIGENCE AT
WORK
Presentation for Eurocham Danang Want to know more: www.eqathappinessquotient.com and
from OCTOBER www.equestasia.com.au and my@equestasia.com.ai
Drop me a note: my@eqathappinessquotient.com Follow our leadership blogs on Linkedin
August 2018
Presenter My Holland
▸ MBA (USA), MA (France), BA (France), GCHE (Australia)
▸ Mindfulness (Chánh niệm), EQ (thông minh cảm xúc), Mental Toughness, Neuroscience, Positive Psychology (tích cực tâm lý học)
▸ NSW World Kindness AmbassadorGiao dịch chứng khoán
Tinh thần thép
Thời trang
Khoa học thần kinh
Phong trào tử tế toàn cầu
DNALLOH SMILE
INTELLIGENCE
Feel more powerfulcompetentrational Bigger picture
Feel morerelaxedCasualRelaxed
Job Interview
source: Easterling et al.,1992
Source: Richard Lyn - UK
WORD OF CAUTION IQ: One research only!
STRONG LINK WITH NATIONAL INCOME
Communication - Complex issues - relational issues
WHO IS BUSY? DO YOU HAVE TIME TO THINK? ARE YOU USUALLY CONNECTED WITH YOUR EMOTIONS? HOW ARE YOU? WHAT DO YOU FEEL “NOW”? SHARE WITH THE PERSON NEXT TO YOU
EMOTIONS. A DAILY CHALLENGE… REALLY?
RELEVANCE OF EQ YOU HAVE JUST LOST A CLIENT!!
HOW DO YOU DEFINE EQ? HOW DO YOU PRACTICE EQ-EI AS OF TODAY? SHARE WITH SOMEONE ELSE…
WHAT IS EQ OR EI?
IQ AND EQ
EQ INVOLVES 4 MAJOR SKILLS
▸ The ability to:
▸ perceive emotions
▸ reason with emotions
▸ understand emotions
▸ manage emotions
▸ How we feel is key to performance
▸ Feelings account for 90% of our motivation
▸ Business case for EQ at work:
▸ 20% higher productivity
▸ 20% higher sales
▸ 20% higher profitability
▸ (Gallup, 2017)
CHARACTERISTICS OF HIGH EQ PEOPLE
▸ Manage emotions under pressure
▸ Listen with empathy - people feel heard
▸ Show empathy
▸ Act on feedback
▸ Take responsibility for mistakes
▸ Earn others’ respect for the right reasons
STILL SCEPTICAL ABOUT THE POWER OF EMOTIONS?
I/me > …
You can t do anything right / Failure
This is not how you feel
EQ APPLIED IN YOUR WORKPLACE AND AT HOME
Empathy- Happiness
TOP ISSUES AT WORK?
XX%: issues related to people
XX%: technical challenges
Source: Six Seconds EQ Leaders survey
Dale Carnegie
BULLYING AT WORK
! 34% " 32% # ??
Source: Workplace Bullying Institute, Safe Work Australia
Impact on ‣ creativity ‣ morale in the workplace, ‣ leading to high staff turnover
The Lencioni Pyramid
WORRYING GLOBAL EQ TREND
GLOBAL EQ SCORE PER REGION
Source: Six Seconds EQ 2016
EMOTIONS, INTRINSIC MOTIVATION, EMPATHY
Source: Six Seconds EQ 2016
CONSEQUENTIAL THINKING
EQ TREND
Source: Six Seconds EQ 2016
GLOBAL EQ SCORE PER INDUSTRY
Insurance company: sales (optimism), attrition, stress, happiness
EMOTIONS DRIVE PEOPLE PEOPLE DRIVE PERFORMANCE
Joshua Freedman
EQ AND PERFORMANCE
Source: Six Seconds EQ 2016
YOU CAN IMPROVE YOUR EQ
▸ IQ - Personality - EQ
▸ Coaching, training (HBR, 2013)
▸ Assess your EQ
▸ Work on your EQ detailed score
▸ Understand the relation between mood and productivity
▸ Growth mindset
QUICK TIPS FOR BUILDING TRUST, BETTER RELATIONSHIP: START YOUR MEETING WITH A POSITIVE SHARING LISTEN AND BE INTERESTED IN THE SHARING PUT AWAY YOUR DEVICES
THANK YOU CAM ON NHIEU MERCI
Follow my blogs on Linkedin MY HOLLAND www.eqathappinessquotient.com
New website from October: www.equestasia.com.au
Coaching, training, consulting
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