Engagement and retention - why it matters and how to do it ... · Engagement and retention - why it...

Engagement and retention -

why it matters and how to do it.

Case study: The award-winning engagement

programme for

MacLeod Report

VERY PROFITABLE BUSINESS

• Employability

• Voluntary

• Not exclusively classroom based

• Self Awareness

• It had to be different

• Fun

• (move away from command and control)

Slide no: 5

PRINCIPLES UNDERPINNING

THE PROGRAMME

WHAT IS XPLORE?

Slide no: 6

• An employee engagement experience

• An individual journey of change

• Personal and Professional development pathways

Slide no: 7

WHY EXPLORATION?

In the workplace - people who can deal with uncertainty, skilled and engaged to do their jobs

well will support a well-run, efficient, controlled business.

• Exploration - new and unknown territory Explorer’s STRENGTHS

• Courageous, positive agile leaders • Highly skilled and trained • Respect and trust within their teams • Define success not from the outcome

but the experience

Slide no: 8

COLUMBUS JOURNEY TO DISCOVER A NEW WORLD

Slide no: 9

SIR EDMUND HILLARY – WHAT’S AVAILABLE Brand Sector Challenge • Join to raise awareness of brands within MBNA and customers • Learning sets & commercial insight sessions • Regular 30 day progress check in’s

• Dragons Den style panel to judge ideas

Strengthscope 360 • Self Discovery through focusing on our senior leaders strengths and positive psychology •Individual, 360 or team tool • MBNA’s 360 tool of

choice

Mentoring Programme • Senior leaders can become a mentor of a band 5/6 Livingstone Leader • Opportunity to be part of the external mentor programme and become a mentor to leaders of another organisation

Master classes • Internal Executive insight • Master class series on innovation, engagement, coaching and leadership

The Leadership Cloud • Interactive and collaborative leadership discussion • Articles and polls • External/Internal speakers on the Cloud

Slide no: 10

Slide no: 11

Slide no: 12

Sir Edmund Hillary Leadership Expedition

Mentoring Creating

Business Leaders Strengthscope

Slide no: 13

David Livingstone Leadership Expedition Welcome to the David Livingstone Expedition

CSR CareerCENTRE Mentoring

Slide no: 14

MBNA AWARDS

MBNA collect their Award for Employee Engagement at the Personnel Today Awards ceremony

MBNA named credit card provider of the

year 2015

1. Put the employee first; build the business around their needs

2. Understand what is important to them, what motivates them and what is

it they like doing, play to their strengths

3. Mass customisation - tailored to the individual

4. Senior Management buy-in

5. Application of collaborative learning

KEY TAKEAWAYS

16

ANY QUESTIONS? Mobile: 07970 701 620 Email: michael.moran@10Eighty.co.uk LinkedIn: Http://uk.linkedin.com/in/michaeldmoran Twitter: mdmoran10eighty Career Blog: http://www.10eighty.co.uk/web/blog