Enhanced Call Verification Update

Enhanced Call Verification Update

Avondale Police Department

Lt. Mike Sgrillo

PURPOSE

O Provide end of year results to the Enhanced Call Verification Program

O Alarm Calls For Service

O Review of previous years data

O Partnership with CryWolf during May 1, 2012 – April 30, 2013

BACKGROUND

O Enhanced Call VerificationO Requires the Alarm Monitoring Company to

attempt contact with the alarm owner using two or more different telephone numbers before contacting the Police Department when an alarm is activated.

O Burglary Alarms Only – this does not include Panic Alarms or Armed Robbery Alarms

BACKGROUNDO Fee Schedule

O $25 – Initial Registration FeeO $25 – Annual Renewal Fee

O First two False Alarms (within any O consecutive 365 day calendar period)

O A Written Notification is sent to the Subscriber and the Alarm Business by Crywolf

BACKGROUNDO Fee Schedule – Continued

O $150 – Third False Alarm (within any consecutive 365 day calendar period)

O $200 – Fourth False Alarm (within any consecutive 365 day calendar period)

O $250 – Fifth or more False Alarms (within any consecutive 365 day calendar period)

ALARM CALLS FOR SERVICE COMPARISON

Time FrameMay 1 – April

30

Total Alarm CFS

Total False

Alarms

Total Actual Alarm

s

% of Total False

Alarms

FY 2009/2010 2831 2735 96 97%

FY 2010/2011 2665 2604 61 98%

FY 2011/2012 2341 2299 42 98%

FY 2012/2013With CryWolf

2192 2145 47 98%

Difference (Plus / Minus) -(639) -(590) -(49) +1%

ACTUAL ALARM BREAKDOWNResidential ComparisonFY’s May 01 – April 30

FY 2009/2010 Residential 41Non Residential 32

Other 23

3 Unsecure

FY 2010/2011 Residential 14Non Residential 19

Other 28

1 Unsecure

FY 2011/2012 Residential 7Non Residential 16

Other 19

3 Unsecure

FY 2012/2013With CryWolf*

Residential 14Non Residential 15

Other 18

3 Unsecure

ARRESTSMay 1, 2012 to April 30, 2013

O 2 arrests as a result of initial responseO This is .09% of all false alarm callsO This is 4.25% of all actual alarm calls

O 2 arrests as a result of follow up (No suspect on scene)O This is .09% of all false alarm callsO This is 4.25% of all actual alarm calls

REGISTRATION FEESCryWolf May 1, 2012 to April 30,

2013# of Active Accounts

Paid# of Accounts Pending

Payment

May 01 – April 30 1,131 at $25 = $28,275

May 01 – April 30517 at $25 = $12,925

PROCESS:• Initial Notice• 30 day notice• 60 day notice• 90 day notice

FALSE ALARM FEESTotal Fees

Charged for False Alarms

Total Outstanding Fees from False

Alarms

Total false Alarm Fees Collected

$118,925 $48,150 $70,775

OUTSTANDING FEES• Any fees assessed and not in appeal status

PROCESS:• Initial Notice• Failure to pay within 60 days shall constitute a class 1 misd.• 30 day notice• 60 day notice• 90 day notice• These notices sent every 30 days is a process done by CryWolf

APPEALSMay 1, 2012 to April 30, 2013

O 200 appeals with a total of $7,150 refundedO In most cases refunding is accounting process not the physical

act refunding moneyO Rare cases payment made before appeal

O Sergeant Mathew Hintz oversees appeals

O Decisions based on investigation through:O City OrdinanceO Department recordsO CryWolf RecordsO Alarm User recordsO Alarm Company records

Top OffendersCryWolf May 1, 2012 to April 30, 2013

Top OffendersCryWolf May 1, 2012 to April 30, 2013

O Agua Fria High SchoolO 15 False Alarms with $3,100 in feesO No payments made

O La Mission Jubilee CenterO 14 False Alarms with $2,850 in feesO No payments made

O Taco BellO 14 False Alarms with $2,850 in feesO No payments made

Top OffendersCryWolf May 1, 2012 to April 30, 2013

O Avondale PD responded to a total of 259 false alarms for Top 30 Offenders.

O Still respond as there is no “suspension/response” policy or ordinance

Average Response CostO Average Salary with Benefits:

Patrol - $37.79 an hourDispatch - $32.44 an hour

O Hours spent on False Alarms:

Patrol – 621.5 hours at a cost of $23,486Dispatch – 166.5 hours at a cost of $5,401TOTAL: $28,887 **

RECOMMENDATION

Police Department to continue to monitor our alarm calls for service and our partnership with CryWolf for one more year.

Determine if a decrease in police response to false alarm calls for service continues and provide quarterly updates.

Policy QuestionsDo you want to implement a No Response policy for those alarm users that have 5 or more False Alarms within a 365 day calendar period, and have not paid their fees? Unless there is an independent verification.Do you want to reduce the annual fee amount?

Policy QuestionsDo you want to enforce subsection 20-52 (c) of the ordinance charge for a class 1 misd?

Do you want to implement a collections process through CryWolf?

Questions