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Finding your digital sweet spot
Vishal D MehtaReliance Industries Ltd.
25th May, Mumbai
Ubiquitous & AnywhereComputing
The Real & Virtual World
Connected Intelligence
2
De-mystifying Digital..
What are the expectations from digitization
So what’s really the Scope of Digitization
What will the digital destination encompass
How do we get there
What are some challenges on this journey
What are some solutions and enablers that can be implemented
Points for discussion
3
De-mystifying Digital..
Companies which have developed businesses on already available digital platforms enabled by Internet
Creation of physical products
But the good news is that we CAN also be Digital…
4
Examples
Maintenance Engineer
Operations Manager
Check if Asset is ok
If Asset is down or productivity is low, check for problems
Verify the problem and action plan
Check for spare parts in Inventory or
Send Asset for repair services
All this is a Step-by-Step process with manual intervention leading to loss of productivity and impact on output
Check if operations are running as planned
If an issue has been reported, analyze the issue and find root cause
Take action based on standard operating procedure and/or own experiences
Record the issue, findings and the solution
In the above process, the manager has to be continuously on top of each and every aspect of plant operations – leaving the manager no time to plan for improvements
Machine Self
Assessment – Artificial
Intelligence
Machine detects
potential failure
Machine interprets
cause
Machine checks for
spare parts
inventoryMachine checks for services
due
Machine creates incident
for repair
Auto correct
complete
Automated Plant
Intelligence
Assess plant
healthEvaluate
the problem
and criticality
Notify the plant
manager
Create an incident in the system
Assign to service
and repair engineer
Auto correct plant
problem
5
Scope
The digitization journey can be a success when all the stakeholders working for and with your organization participate and understand that they are a part of the transformation.
Focusing only on one or some of the stakeholders can disrupt the value chain and lower the expected outcome from the initiative.
Also to be included are the operations team and business teams to generate new ideas on managing the business and new avenues of growth.
Along with the focus areas, it is essential to lay down the outcomes that would be expected from the selected initiatives and if these align with the overall organization goals and metrics.
This will help in looking at the digital journey from a 360o
perspective.
Digitization Focus Areas
DigitizationOutcomes
EmployeeCollaboration
Customer Experience
Partner Integration & Collaboration
Supply Chain & Operations Management
EmployeeProductivity & Improved Automation
Customer Delight & Increased Participation
Ease of doing business and incubation of new solutions
Increased asset utilization, sustainable and safe operations
Creating a 360o perspective
6
Outcomes
Reliability• Reduction in plant downtime through
• AI based self learning predictive models for plants
• Field engineers equipped with AR based SOPs & relevant technical specifications on handheld devices
• Cognitive AI based updation of SOPs & RCAs
• Data integrity across hierarchy & dimensions
Productivity• Improved productivity using
• Data driven model based, informed, optimized decisions
• Cut bureaucracy, improve response times providing agility & flexibility to the manufacturing enterprise
• Collaboration across value chains including CRM
• Efficiency optimizations across resources & processes utilizing big data & advance analytics platforms
Human Capital• Curate the expertise of veterans through cognitive based
knowledge harvesting using knowledge management tools
• AI & Deep learning techniques for staff deployments & identifying training needs for upskilling & career progressions
• Innovation culture through social innovation platforms & collaboration across universities, vendors, partners & start ups
Cyber Security & Surveillance• Cyber Security monitoring & preventing attacks on operating
technologies like DCS, SCADA & Plant Networks
• Video analytics & geo fencing based surveillance systems will help monitoring plant & operators for necessary authorization & appropriate PPEs working in hazardous work environment
EHS• Drastically reduce safety incidents through Smart work permits
skill repository based operator deployments, video analytics based surveillance,
• Better control over emission & waste to reduce carbon footprint
• Improved health of employees through fitness tracking devices & integrated health programs
Sensors
Connectivity
Analytics Platform
Smart Apps
7
What will it encompass
8
How could you get there
Digital Strategy and Vision
Journey Maps
Collaboration
Innovation Centres
Organization Culture
❖ Create a digital vision and goals for your businesses❖ Design a portfolio of digital initiatives along short term
goals and allow long term ones to evolve with the future state business model
❖ Create journey maps for the business process or value chain around which you plan to create a digitization initiative
❖ Identify points in this journey map for digital solutions
❖ A digital journey needs out-of-the-box thought processes to bring up new ideas with effective outcomes
❖ In addition, cutting edge technologies are to be understood and incubated to realize the digital vision
❖ Create a management vision for the digital journey❖ Build in commitment to continuous transformation❖ Be collaborative, nimble and quick in approach to
digitization
❖ Create a cross functional team to design digital solutions❖ Involve vendor teams for ideas and innovative solutions
which can work for your business
Scope ofDigitization
9
challenges on this journey
Suggested approach to manage these challenges
Bu
sin
ess
ben
efit
sDigitization Scale
❖ Demonstrate proof-of-concept and use the opportunity tostudy and plan implementation
❖ Minimise disruption to current business
❖ Leverage existing skills and experience with small externaladditions
Start small
Scale Fast
❖ Increase investment and buy-infrom business for successfulsolutions
❖ Fasten speed to market throughexcellence in execution
Generate higher value propositions
❖ Use the created platformto evaluate crossfunctional digital solutions
❖ Increase the worth of yourdigital investment bycreating a digitalframework around it toadd more ideas
10
• Create a common digital framework encompassing the following:
• Digital Standards
• Technology Framework
• Digital Architecture
• Vendor Partnerships
Shared Standards & Collaboration
• Invite new ideas and thoughts from within and outside the organization on digitization
• Incubate new business ideas to test the efficacy of the idea and solution
Innovation Centers
• Create a single dashboard view of critical business operating parameters
• Get alerts and notifications for incidents and take immediate actions
Business Operating Centers
What are some of the solutions and enablers that can be implemented - IDEAS
• Use 3D printing for some small components used in manufacturing process
• Experiment with augmented and virtual reality for faster learning of field teams
3D Technologies
• Evaluate drones to check status of assets i.e. pipelines
• Check safety and security of people & plants
• Assist field engineers through remote views
Remote Monitoring
• Use IoT devices and sensors to get real-time information on your assets health parameters
• Track status of delivery trucks for location and driver characteristics
Internet of Things
• Take a stock of the initiativesthat your organization isplanning to implement orimplementing and classify themas digital/non-digital.
• Also look at how any of theseinitiatives align with your longerterm plan of the digital vision.
• Always align your existinginitiatives with your planneddigital projects so that they cangive you an exponentialtrajectory from “collaborative”efforts.
Amongst all these digital projects and initiatives, it is important not to lose sight of information security requirements
Thanks
vishal.d.mehta@ril.com
Ubiquitous & AnywhereComputing
The Real & Virtual World
Connected Intelligence
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