View
51
Download
3
Category
Preview:
DESCRIPTION
FMCSA Portal. Enforcement: Online Self Service Account Management. Prioritization Phase I Release, December 2010 v1.0. Training Objectives. Overview of Enforcement Online Self Service Account Management Requesting a forgotten password Requesting a forgotten User ID - PowerPoint PPT Presentation
Citation preview
FMCSA Portal
Enforcement: Online Self Service
Account Management
Prioritization Phase I Release, December 2010 v1.0
2
Training ObjectivesTraining Objectives
• Overview of Enforcement Online Self Service Account Management
Requesting a forgotten password
Requesting a forgotten User ID
Unlocking a locked FMCSA Portal account
Changing a password
3
Introduction to Online Account Management Introduction to Online Account Management
• The FMCSA Portal provides online self service account management
• Online Account Management:
Reduces the number of calls made to Technical Support
Notifies users when a password is going to expire
Provides the ability to change a password before it expires
Provides the ability to reset a forgotten password
Provides the ability to request a forgotten User ID
Provides the ability to unlock a locked FMCSA Portal account
4
Forgotten PasswordsForgotten Passwords• Click Forgot your password? on the FMCSA Portal login page if you
have forgotten your password
• To reset your password Enter your User ID Click the Submit button Once your User ID has been verified, answer the Security Identification
questions previously provided on the Account Request Form Enter your New Password twice to confirm accuracy. Click the Submit Request button to finalize the password reset A confirmation screen is presented for the Forgotten Password Request
5
Forgotten User IDsForgotten User IDs
• Click Forgot your User ID? on the Portal login page if you have forgotten your User ID
• To request your User ID Enter your Email Address Click the Submit button Once your Email Address has been verified, answer the Security
Identification questions previously provided on the Account Request Form Click the Submit Request button to finalize the User ID request A confirmation screen is presented for the Forgot User ID Request You will receive an email, with your User ID
6
Unlock Account RequestUnlock Account Request
• Click Need to Unlock your Account? on the Portal login page if your FMCSA Portal account has been locked
• To unlock your account Enter your User ID Click the Submit button Once your User ID has been verified, answer the Security Identification
questions previously provided on the Account Request Form Click the Submit Request button to finalize the unlock account request A confirmation screen is presented for the Unlock Account Request
7
Changing PasswordsChanging Passwords• Click the Change Password link in the FMCSA Portal to change your
password Be prepared to enter both the old and new passwords Passwords must adhere to the following rules:
A minimum of 8 characters which includes three of the following four:– upper case alpha– lower case alpha– numeric– special characters
Cannot repeat one of the last 5 passwords used
8
ReviewReview
• Forgotten passwords can be reset online via the FMCSA Portal login page by providing a valid User ID and answering Security Identification questions provided on the Account Request Form
• Forgotten User IDs can be reset online via the FMCSA Portal login page by providing a valid Email Address and answering Security Identification questions provided on the Account Request Form
• Locked FMCSA Portal accounts may be unlocked by by providing a valid User ID and answering Security Identification questions provided on the Account Request Form
• Passwords can be changed at anytime from within the FMCSA Portal
9
ENDEND
End of Training Module
Please Close the Browser Window
Recommended