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There's remarkably little material on the roles that human resources staff, and the department, can play in making performance management and reviews into a much more productive, valuable process.Yet, human resources is almost always involved in the process.To contribute to the HR community, we've made available this chapter from Performance Management - A Briefcase Book (2nd edition), written for HR pros.
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7/16/2019 Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews
http://slidepdf.com/reader/full/free-chapter-how-can-human-resources-improve-performance-management-and-employee 1/19
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7/16/2019 Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews
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7/16/2019 Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews
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7/16/2019 Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews
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7/16/2019 Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews
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ton$ Qmo prhjo`t wodt hd fhr hvor c yocr$ It wcs c gib udaortceidb, cda wo
woro idtodt hd ahidb it ribmt$
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tc`ti`s th tmo ghcra$ It wcs tmo `riti`cl stop id tmo `mcdbo prh`oss$ Dh
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plo cda stcrtoa rcnglidb hd cghut mhw bhha tmo fhrns woro cda mhw hur
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id, I edow wo woro id trhuglo$ Rmod yhu prosodt th c brhup hf phworful
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tmo ghay lcdbucbo, fc`icl oxprossihds, cda typos hf quostihds cseoa$ Id tmis
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@C_QIHD
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tmo iditictivo whula go put hd mhla “fhr dhw$„ Fhr dhw odaoa up goidb c
lhdb tino$
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wo ncao odhubm nistceos th odsuro tmoro whula go zorh inpc`t hd tmo
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cs tmo nistceos cllhw$
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hdos$ Qmis is rolovcdt, ovod if yhu’ro dht id MW, go`cuso it oxplcids wmct
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Muncd Woshur`os cda [orfhrncd`o Ncdcbonodt 323
MW CP LOCAOW
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go`cuso MW lc`es tmo lido cutmhrity th nceo it whre$Qmct, cda ncdy MW
pohplo cro idtodt hd shlvidb tmoir prhglons rctmor tmcd nceidb `mcdbos th
inprhvo tmo porfhrncd`o hf ncdcbors cda onplhyoos‑wmi`m trcdslctos th
c gottor ghtthn lido$ Di`o fhles, gut dht woll plc`oa th loca su`m offhrts$
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auros$ Qmoy `rocto tmo fhrns
cda `hnpilo tmo `hnplotoa
fhrns id filos, oitmor aibitcl hr
hd pcpor$ Qmoy whre hd c
“dcb„ gcsis, cs tmoy strivo th
fulfill tmoir rosphdsigilitios fhr
ro`hra eoopidb, pcy s`clos,
prhnhtihds, miridb, cda rotod.
tihd$ Ncdcbors stcll hd bottidb
tmo cpprciscls ahdo$ MW stcff bot hd ncdcbors’ `csos th bot tmon ahdo$
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Lot’s lhhe ct oc`m$
Rmilo MW aopcrtnodtscro oxpo`toa th `rocto, ncd.
cbo, cda inplonodt porfhr.
ncd`o cpprciscl systons, tmoy
lc`e tmo cutmhrity th ah sh
prhporly$ Id c stcdacra, miorcr.
`mi`clly stru`turoa hrbcdizc.
tihd, tmo @OH mcs V[s wmhrophrt th mor hr min, wmh id
turd mcvo aivisihdcl `miofs
rophrtidb th tmon$ Qmo lido hf
cutmhrity `cs`caos ahwd udtil yhu mit tmo lhwost suporvishry lovols$
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dht$ Gut dhti`o wmh’s nissidb8 Qmo MW aopcrtnodt$ Qmo MW aopcrtnodt
is dht id tmo `mcid hf `hnncda$ It `cd doitmor rowcra ncdcbors wmh ahporfhrncd`o ncdcbonodt prhporly dhr `cd it fhr`o ncdcbors th ah
nu`m hf cdytmidb$ MW’s hdly phwor `hnos tmrhubm tmo lido cutmhrity hf
tmo oxo`utivo$ MW `cddht fibmt its hwd gcttlos gut nust idfluod`o htmors
th fibmt tmhso gcttlos fhr it$
Ncdcbor’s Buiao th [orfhrncd`o Ncdcbonodt327
FHWNP CWOD’QQMO CDPROW
If ncdcbors bh th MW th bot
molp id c`tuclly inprhvidb
porfhrncd`o tmrhubm por.
fhrncd`o ncdcbonodt cda cro thla thuso tmo fhrns prhviaoa gy MW, it’s
idai`ctivo hf cd hrbcdizctihd tmct ahos
dht mcvo cdy mhpo hf nceidb tmis whre$
@C_QIHD
M_NCD WOPH_W@OP
DCBBIDB
Rmod tmo MW aopcrtnodt’s
ncid fud`tihd is th `hor`o,
prossuro, cda `cjhlo ncd.
cbors th bot tmoir fhrns id hd tino, yhu
hftod fida ncdcbors ahidb tmoir gost th
protoda tmo ahb cto tmo fhrns$ C`tuclly,it’s dht fuddy, cda it’s idai`ctivo hf cd
hrbcdizctihd.wiao prhglon$
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Qmo rosult is tmct MW aopcrtnodts oda up id odfhr`onodt rhlos witm.
hut tmo cutmhrity th odfhr`o$ Ph tmoy dcb hr tmoy bivo up hd nceidb por.
fhrncd`o ncdcbonodt cda cpprciscl whre$Ny oxporiod`o id aoclidb witm mudaroas hf MW onplhyoos is tmct tmo
ncjhrity cro aoai`ctoa, sncrt, cda wcdt th nceo c aifforod`o$ It’s dht tmct
tmo idaiviaucls id MW ahd’t wcdt th caa vcluo, gut tmct tmoy whre id c sys.
ton tmct frustrctos tmon cs nu`m cs it frustrctos ncdcbors cda onplhy.
oos$ Ox`opt tmct ncdcbors cda onplhyoos soo tmo MW aopcrtnodt cs dht
ahidb its jhg$ Qmct’s go`cuso MW is tmo visiglo cda hgvihus odtity th glcno
fhr ribia s`moaulos, usoloss fhrns, cda prh`oauros tmct cro sh `hnplox tmct dhghay udaorstcdas tmo phidt$ Qmct’s dht th scy MW pohplo cro
glcnoloss$ It’s just tmct tmoy ahd’t aosorvo cll tmo glcno mocpoa hd tmon
gy tmo rost hf tmo hrbcdizctihd$
MW @ulturo Ahosd’t Molp
Hftod yhu mcvo th bh crhuda MW th ncdcbo porfhrncd`o offo`tivoly$ Rmilo
MW cttrc`ts c lht hf bhha, woll.nocdidb, sncrt pohplo, it clsh mcs its smcro hf
pcpor.pusmors cda gurocu.`rcts wmh lhso sibmt hf tmo phidt
hf wmct tmoy’ro ahidb$ Rhrso, it
tceos woll.idtodtihdoa pohplo
cda frustrctos tmon, cda id thh
ncdy `csos, turds tmhso woll.
nocdidb, sncrt pohplo idth
pcpor.pusmors$ Rmod nhst hf yhur jhg
idvhlvos aoclidb witm ro`hras,
pcy lovols, jhg aos`riptihds,
miridb, godofits canidistrc.
tihd, lcghr rolctihdsmips, cda sh hd, yhu toda th go`hno nhro hriodtoa th
phli`ios, prh`oauros, cda aocalidos tmcd yhu cro th tmo phidt hf cll hf it$
MW ̀ ulturo is sibdifi`cdtly cffo`toa gy tmis, cda sid`o MW is clwcys rosphd.
siglo fhr porfhrncd`o ncdcbonodt cda cpprciscl, tmo `hngidctihd hf
lc`e hf lido cutmhrity cda `ulturo nocds tmct wo hftod bot phhr porfhr.
ncd`o ncdcbonodt systons$ MW is ghtm c prhau`t hf MW `ulturo cda c
fhr`o tmct eoops tmo MW `ulturo ahnidcdt$
Muncd Woshur`os cda [orfhrncd`o Ncdcbonodt 320
BOQQIDB CWH_DA MWRmod fc`oa witm MW hgstidc`y
cda idfloxigility, ncdcbors dooa
th pusm mcraor th od`hurcbo
MW th molp tmon th ah tmoir
jhgs hr, ct c nidinun, bot hut hf tmo
wcy$Qmo gost wcy th ah tmct is th
udaorstcda tmo `hdstrcidts udaor wmi`mMW whres id yhur hrbcdizctihd$ Ph sooe
th udaorstcda first, tmod cavh`cto fhr
floxigility$
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Hf ̀ hurso tmoro cro ox`optihds, gut tmo stru`turo hf hrbcdizctihds cda
lc`e hf cutmhrity pusm tmo roclly broct MW pohplo th bivo up hr nhvo hd$
MW aopcrtnodts cro stu`e gotwood c rh`e cda c mcra plc`o, cda tmo`hnprhnisos tmct odsuo odsuro phhr ncdcbonodt systons$ _dtil hrbcd.
izctihds `mcdbo tmoir stru`turos cda(hr tmo MW `ulturo `mcdbos, tmct’s c
roclity nhst hf us mcvo th livo witm$
Gc`e th tmo Pthry
I’n suro yhu `cd soo mhw, id hur oxcnplo, tmo idvhlvonodt hf tmo MW
aopcrtnodt wcs ghtm c do`ossity cda c `urso$ It wcs ncao whrso gy
shno augihus `mhi`os$ Qmo MW roprosodtctivo wcs, gy fcr, tmo woceost
nongor hf tmo MW aopcrtnodt cda tmo locst floxiglo, nhst focrful, cda
locst c``hnplismoa$ If yhu mca th `mhhso c `mcdbo locaor, yhu `hulad’t
mcvo ahdo whrso$ Ph wmy wcs mo `mhsod cda dht shnohdo nhro `cpc.
glo8 I `hula dovor bot c aofiditivo cdswor, gut I’n `hdvid`oa tmo MW `ul.
turo wcs ct tmo mocrt hf it$
Qmo MW airo`thr fhuda tmo locst gusy porshd id tmo aopcrtnodt cda
ao`iaoa th uso tmis surplus roshur`o fhr shnotmidb usoful$ Qmct mo wcs shill.oquippoa th ah tmo jhg wcs gosiao tmo phidt$ MW pohplo lieo th hpti.
nizo roshur`os‑it’s tmoir jhg th ah sh cda it’s pcrt hf tmo `ulturo, tmo
udplocscdt siao offo`t goidb c fh`us hd aotcil cda lhsidb tmo phidt, wmi`m,
id turd, `roctoa c lht hf whre cda dh rosults$
MW aopcrtnodts cro gusy cs tmoy try th jubblo c rcdbo hf tcses, sh it’s
dh surpriso tmct tmo hdus is hd bottidb tmidbs ahdo, ovod if gusidoss
rosults ahd’t mcppod$ Cll hf tmis nibmt mcvo whreoa if Ghg mcad’t ahdo tmo prosodtctihd th
tmo oxo`utivo ghcra$ Qmct wcs cdhtmor gca `mhi`o$ Dh cnhudt hf crbuidb
hr idfluod`o, oitmor witm MW, witm tmo @OH, hr witmid tmo whreidb brhup,
`hula bot tmis `mcdboa$ Cbcid, wo mca rosphdsigility witmhut cutmhrity,
tmis tino fhr no cs c `hdsultcdt$
Lot’s wrcp up tmo sthry gy rostctidb shno eoy tmonos tmct cffo`t wmct
MW aopcrtnodts `cd cda `cd’t ah, tmo rhlos tmoy `cd offo`tivoly tceo hd,
cda wmct tmoy hffor th ncdcbors cda onplhyoos, pcrti`ulcrly witm rofor.
od`o th cpprciscls cda porfhrncd`o ncdcbonodt$
Rmilo MW aopcrtnodts cro c``hudtcglo fhr c dungor hf hrbcdizc.
tihdcl prh`ossos, tmoy hftod mcvo littlo cutmhrity th bot tmoir whre ahdo$
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Cutmhrity lovols fhr porfhrncd`o ncdcbonodt systons lio witm oxo`.
utivos cda ncdcbors, sh tmo hdly wcy MW `cd c``oss tmis is tmrhubm its
cgility th odlist oxo`utivo `mcnpihds th fibmt tmo gcttlos fhr it‑th bot tmooxo`utivos th nceo tmidbs mcppod$
Qmo `ulturo hf MW todas th nilitcto cbcidst its cgility th loca dow idi.
tictivos offo`tivoly$
Rmct Pmhula MW’s Whlo Go id [orfhrncd`oNcdcbonodt8
Id hrbcdizctihds, rhlos nustgo aotornidoa gy cdsworidb
hdo quostihd: Rmh is gost
suitoa th bottidb it ahdo8 If
yhu cdswor tmct quostihd
hgjo`tivoly cda fh`us hd `ro.
ctidb rosults, yhu `cd aotor.
nido wmh smhula go tcseoa witm wmct, gcsoa hd wmh is
nhst lieoly th `rocto tmo
rosults yhu wcdt$ It’s dht
clwcys c glc`e.cda.wmito
tmidb, gut wmoro porfhrncd`o ncdcbonodt rosphdsigilitios cro
idvhlvoa, it’s `locr wmct MW `cd cda `cd’t ah$
First, wmct rhlos will MW fcil ct8 Pid`o MW mcs dh lido cutmhrity, it ̀ cd’t gooffo`tivo id `hor`idb ncdcbors th plcd cda ovclucto porfhrncd`o$ It `cd’t
odsuro tmct fhrns cro roturdoa hd tino, lot clhdo wmotmor tmhso fhrns rop.
rosodt c `hdstru`tivo ais`ussihd cinoa ct inprhvidb porfhrncd`o$ Just
go`cuso c `hnpcdy wcdts `odtrclizoa ro`hra eoopidb ahosd’t justify aunp.
idb rosphdsigilitios hd MW, edhwidb it will fcil ct tmhso rosphdsigilitios$
Po`hda, tmo `ulturo hf MW, `huploa witm c lc`e hf lido cutmhrity, sub.
bosts mcvidb MW plcy c fhrncl locaorsmip rhlo id bottidb ncdcbors th
ncdcbo porfhrncd`o prhporly ahosd’t whre$ Qmct’s dht th scy MW mcs
dhtmidb th hffor id tmis rospo`t$ It ahos$ Gut it `cd’t tceo hd tmo rosphdsi.
gility hf bottidb ncdcbors th ncdcbo prhporly$ Molp, yos, gut go tmo
prhnidodt locaor fhr porfhrncd`o ncdcbonodt8 Dh$
Muncd Woshur`os cda [orfhrncd`o Ncdcbonodt 32?
Oxo`utivo `mcnpihds
Qmhso ct tmo thp hf tmo
hrbcdizctihd miorcr`my wmh
mcvo suffi`iodt fhrncl
cutmhrity cda c strhdb `hnnitnodt th c
pcrti`ulcr phidt hf viow‑id tmis `hdtoxt,
tmo uso hf porfhrncd`o ncdcbonodt cs
c eoy th inprhvidb hrbcdizctihdcl offo`.
tivodoss‑cda tmo ghtthn lido$ Oxo`utivo`mcnpihds cavh`cto fhr `mcdbo ghtm up
cda ahwd tmo miorcr`my cda c`rhss aivi.
sihds tmrhubm tmoir idtorc`tihds witm
htmor oxo`utivos ct tmoir hwd lovol$
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Rmct ahos tmct locvo8 Mhw ̀ cd MW molp ncdcbo porfhrncd`o witmid
tmo `hdstrcidts tmct oxist id nhst hrbcdizctihds8
▫ MW `cd go offo`tivo id prhviaidb c `odtrcl idfhrnctihd syston wmoroah`unodtctihd hf porfhrncd`o, fhrns, ot`$, `cd go sthroa cda
c``ossoa ocsily frhn c `odtrcl lh`ctihd$ Qmct whres$ Gut it smhulad’t
go tmo pcpor phli`o hffi`or$ Qmct ahosd’t whre$
▫ Cs witm nhst fud`tihds MW aopcrtnodts `crry hut, tmoy’ro gost suitoa
th caviso cda toc`m$ Qmct’s shnotmidb MW pohplo `cd ah, prhviaoa
tmoy udaorstcda tmoir hwd lc`e hf cutmhrity$ Ghtm toc`midb cda cavis.
idb, wmotmor hf oxo`utivos, niaalo ncdcbors, suporvishrs, cda ovodonplhyoos, `cd mcvo phworful rosults cs pcrt hf cd hvorcll strctoby th
inprhvo porfhrncd`o ncdcbonodt c`rhss tmo odtorpriso$
▫ MW onplhyoos smhula go idvhlvoa id molpidb ncdcbors shlvo prhg.
lons‑porshddol prhglons, aiffi`ult onplhyoo prhglons, trcididb
prhglons, cda sh hd$
▫ Id pursuit hf offo`tivo prhglon shlvidb, MW smhula odcglo ncdcbors
th bot tmo tmidbs ahdo tmct tmoy fool cro inphrtcdt th ncdcbo offo`.tivoly$ Dht hdly ahos tmct nocd molpidb, gut it clsh nocds bottidb hut
hf tmo wcy cda(hr ronhvidb gcrriors cda mcsslos$
▫ MW smhula prhviao ncdcbors witm tmo thhls th ah tmo jhg$ Qmct ahosd’t
nocd idsistidb hd wmct whres gost fhr MW$ It nocds hfforidb c rcdbo hf
thhls‑molp witm plcddidb, offo`tivo ovcluctihd fhrns cda thhls, cda
buiaolidos -dht rulos) fhr aoclidb witm ais`iplidcry issuos$ Rmilo thh
ncdy hptihds `hdfuso pohplo, odcglidb ncdcbors th uso wmct nceos
sodso th tmon fhr inprhvidb porfhrncd`o is fcr gottor tmcd ao`iaidb
fhr ncdcbors mhw tmoy smhula inprhvo porfhrncd`o$ Bot ria hf udi.
vorscl, lh`e.stoppoa porfhrncd`o ncdcbonodt prh`ossos$
▫ Id c fow situctihds wmoro MW is gottor `hddo`toa th inphrtcdt issuos,
su`m cs lcwsuit provodtihd, OOH@ `hnplcidts, hr oquity issuos, MW is
tmo aopcrtnodt gost suitoa -auo th its udaorstcdaidb hf `hnplox
issuos) th caviso cda ovod prossuro ncdcbors th `hdfhrn th lcws cda
prc`ti`os tmct, if ibdhroa, `hula put tmo `hnpcdy ct rise$
Id `cso it’s dht innoaictoly hgvihus, wmod it `hnos th porfhrncd`o
ncdcbonodt, oxo`utivos, ncdcbors, cda onplhyoos cro tmo MW `usthnors$
MW ahos dht ai`tcto wmct nust go ahdo ishlctoa frhn wmct tmo hrbcdizctihd
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dooas th inprhvo porfhrncd`o$
It molps$ It oxplcids$ It toc`mos$ It
prhviaos thhls$
Rmh Is Wosphdsiglo fhr
Bottidb [orfhrncd`o
Ncdcbonodt Rhreidb8
It’s c git `hwcraly th scy, “HE,
MW smhulad’t go ahidb tmis„
witmhut `hvoridb wmh smhula
go ahidb tmct wmi`m smhulad’t golhdb th MW$
Id fc`t, it’s cd ocsy issuo$ Qmo ̀ mcid hf ̀ hnncda mcs ghtm tmo cutmhr.
ity cda tmo rosphdsigility fhr odsuridb oc`m ncdcbor is ncdcbidb por.
fhrncd`o cda `roctidb rosults$ Oxo`utivos dooa th nceo tmo prhpor
cppli`ctihd hf porfhrncd`o ncdcbonodt th prhau`tivity pcrt hf tmo jhg
rosphdsigilitios hf tmoir sughraidctos$ Oxo`utivos dooa th mhla ncdcbors
c``hudtcglo fhr sottidb bhcls witm onplhyoos, ao`iaidb hd notri`s, `hn.
nudi`ctidb tmrhubmhut tmo yocr, aicbdhsidb cda fixidb prhglons, cda
cpprcisidb porfhrncd`o$ Id turd tmo sughraidctos `cs`cao tmo prh`oss
ahwd th tmoir sughraidctos, cda sh hd$
If yhu wcdt gottor porfhrncd`o cda prhau`tivity, thp oxo`utivos nust
`hnnit th tmo prh`ossos gy wmi`m tmoso rosults cro `roctoa$ Qmoy ah tmis
gy nhaolidb tmo gomcvihr tmoy wcdt frhn tmoir sughraidctos cda mhlaidb
tmon c``hudtcglo fhr ahidb tmis$ Oxo`utivos cro tmo hdos th nceo it cll
whre$ Dh `hnnitnodt, dh su``oss$
Fhr tmo Ncdcbor‑Qmo Whlo hf MW witm Wospo`t th Yhu
Ph fcr, hur ais`ussihd hf MW rhlos witm rospo`t th porfhrncd`o ncdcbo.
nodt is prhgcgly hf nhst idtorost th MW porshddol cda tmhso rosphdsiglo
fhr bottidb porfhrncd`o ncdcbonodt th whre c`rhss tmo odtorpriso$
Dhw lot’s lhhe ct mhw ncdcbors `cd tmide cghut cda uso wmct MW smhula
go hfforidb$
Dhto: fhr ovory rosphdsigility hd tmo pcrt hf hdo pcrty -id tmis `cso,
MW), tmoro is c `hrrosphdaidb rosphdsigility fhr tmo so`hda pcrty -i$o$,
ncdcbor cda onplhyoo)$ If MW is rosphdsiglo fhr ro`hra eoopidb, tmo
ncdcbor’s rosphdsigility is th ah mis hr mor gost dht th bot id its wcy, id tmo
Muncd Woshur`os cda [orfhrncd`o Ncdcbonodt 322
IF YH_ CWO ID MW $ $ $
Fhr MW prhfossihdcls th nceo c
aifforod`o cda aonhdstrcgly`hdtriguto th tmo mocltm hf tmo
hrbcdizctihd, it’s do`osscry th sorvo ncd.
cbors cda onplhyoos, cda dht th fh`us hd
nceidb MW.rolctoa tcses ocsior$ Pooe th
odcglo rctmor tmcd `hdtrhl tmidbs hvor
wmi`m yhu mcvo dh cutmhrity$
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scno wcy tmo ncdcbor wcdts MW th stcy hut hf tmo wcy$ If MW’s rosphdsi.
gility is th oau`cto ncdcbors cghut mhw th prhporly inprhvo prhau`tivity
usidb porfhrncd`o ncdcbonodt thhls, tmo ncdcbor mcs c rosphdsigility th
▫ listod
▫ tost tmo cavi`o
▫ th sooe cavi`o cs dooaoa
It `cd’t whre cdy htmor wcy, cda ncdcbors dooa th sthp aunpidb tmo
rosphdsigility fhr c phhr porfhrncd`o ncdcbonodt syston id tmo lcp hf
MW$ Rmod ghtm pcrtios ah tmoirpcrts th noot tmoir rosphdsigil.
itios, nirc`los mcppod$ Ph lot’s
bh tmrhubm shno phidts hd
wmoro porfhrncd`o ncdcbo.
nodt, MW, cda tmo ncdcbor
idtorso`t$
MW isd’t rosphdsiglo fhrshlvidb porfhrncd`o issuos id
yhur udit$ Qmct’s tmo ncd.
cbor’s rosphdsigility$ Ph lhheidb fhr MW th firo, trcdsfor, ais`iplido, hr htm.
orwiso idtorvodo id situctihds tmct cro princrily gotwood yhu cda cd
onplhyoo is c `hp.hut$ Yhu bot pcia th ncdcbo$ MW ahosd’t$ MW is rosphd.
siglo fhr molpidb, cavisidb, buiaidb, toc`midb, cda eoopidb yhu hut hf lobcl
cda nhrcl trhuglo witm rospo`t th porfhrncd`o ncdcbonodt$ _so MW$Ahd’t cssuno its purphso is th `hnpli`cto yhur lifo witm pcporwhre$ Ahd’t
cssuno tmo pcporwhre is cd oxor`iso id phidtloss gurocu`rc`y$ It ̀ hula go
tmoro cro bhha rocshds th ah it‑rocshds tmct idvhlvo prhto`tidb yhu, prh.
to`tidb tmo onplhyoo, prhto`tidb tmo `hnpcdy frhn rocl tmrocts$
Ncdcbors cro rosphdsiglo fhr `hnnudi`ctidb tmoir dooa fhr molp cda
cavi`o id prhc`tivo wcys$ It’s dht odhubm th wcit fhr MW th dcb yhu cghut
porfhrncd`o cpprciscl fhrns$ Cse fhr wmct yhu dooa$ Idfhrn MW cghut
cdy `mcllodbos yhu fc`o$ Phli`it cavi`o$ Yhu `cd `mhhso dht th tceo it, prh.
viaoa yhu listodoa witm cd hpod nida$
If yhu mcvo pohplo rophrtidb th yhu witm ncdcboricl cda suporvishry
rosphdsigilitios, mhla tmon c``hudtcglo fhr oxo`utidb cll tmo `hnphdodts
Ncdcbor’s Buiao th [orfhrncd`o Ncdcbonodt32=
AHD’Q GLCNO MWRmilo it’s truo tmct ncdy MW
udits sot up rhcaglh`es th
hvor`hno, ncdcbors wmh
glcno tmoir hwd fciluros id
ncdcbidb porfhrncd`o hd MW cro dht
ahidb tmoir jhgs$ Dh cnhudt hf glcnidb
MW will miao phhr to`mdiquos gy lidoncdcbors$
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hf porfhrncd`o ncdcbonodt witm tmoir stcff$ It’s good scia gofhro id tmis
`mcptor, gut it aosorvos ropoctidb: yhu `cd’t aunp tmis hdth MW, go`cuso
it lc`es tmo cutmhrity$Hd`o yhu stcrt ahidb tmis cda yhu nhaol wmct yhu wcdt fhr MW, it will
roquiro loss cda loss cttodtihd frhn yhu$ [orfhrncd`o ncdcbonodt
go`hnos cd “hrbcdizctihdcl mcgit$„
Id situctihds wmoro MW inpoaos offo`tivo porfhrncd`o ncdcbonodt,
it’s yhur rosphdsigility th ah shnotmidb cghut it id c `hdstru`tivo, dhd.
glcnidb ncddor$ Bh up yhur `mcid hf `hnncda th oli`it tmo molp cda
`hhporctihd yhu dooa$ Hftod cd oxo`utivo frhn hdo aivisihd `cd idtorc`t witm cd oxo`utivo id `mcrbo hf MW id wcys yhu ̀ cd’t$ Odlist c porfhrncd`o
ncdcbonodt `mcnpihd$ Wonongor tmis: if yhu bot firoa gy virtuo hf MW
prh`oauros tmct idtorforo witm yhur cgility th inprhvo prhau`tivity, it will
go sncll `hdshlctihd th glcno MW$ [orfhrncd`o ncdcbonodt is tmo eoy
th inprhvidb prhau`tivity$ Cda yhu will go c``hudtcglo ovodtuclly, dht
MW, ovod if it’s MW’s fcult$
Ncdcbor’s @mo`elist fhr @mcptor 31❈✐Muncd roshur`os aopcrtnodts nceo phhr locaors id tmo quost fhr
gottor porfhrncd`o ncdcbonodt go`cuso tmoy lc`e lido cutmhrity$
❈✐Muncd roshur`os prhfossihdcls cro hftod frustrctoa ct tmoir lc`e hf
cutmhrity$ Rmilo ncdy `hula go locaors id inprhvidb porfhrncd`o,
tmoy mcvo ncdy `hdstrcidts cda `ulturcl issuos tmct inpoao tmoir
cgility th molp$❈✐ Cavi`o th MW: if yhu `cd’t molp go`cuso hf tmo `hdstrcidts yhu whre
udaor, ct locst bot hut hf tmo wcy hf ncdcbors wmh roclly wcdt th uso
porfhrncd`o ncdcbonodt prhporly$
❈✐Ncdcbors wmh glcno MW fhr tmoir hwd idcgility th ncdcbo porfhr.
ncd`o id tmoir udits crod’t ahidb tmoir jhgs$ Wctmor tmcd glcnidb,
first udaorstcda tmo `hdstrcidts udaor wmi`m MW hporctos cda go
`locr mhw yhu wcdt MW th molp$
Muncd Woshur`os cda [orfhrncd`o Ncdcbonodt 329
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