Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews

7/16/2019 Free Chapter: How Can Human Resources Improve Performance Management and Employee Reviews

http://slidepdf.com/reader/full/free-chapter-how-can-human-resources-improve-performance-management-and-employee 1/19

Muncd Woshuròs’ Whlo Id Nceidb

[orfhrncdò Ncdcbonodt cda Onplhyoos Rhre

C @hnplinodtcry @mcptor Frhn

[orfhrncdò Ncdcbonodt‑C Griof`cso Ghhe Gy

Whgort Gc`cl -N`Brcw.Mill)

Gc`cl cda Csshìctos mcs `roctoa c dungor hf thhls th molp ncdcbors, muncd roshuròs stcff,

cda ovod onplhyoos th bot tmo nhst frhn porfhrncdò ncdcbonodt cda porfhrncdò cpprcis.cls$ Qmoy cro udiquo id tmct tmoy cro id tmo fhrn hf “LocrdGytos„ . smhrt, vory `hdaodsoa, nidi.buiaos tmct cro nocdt cs jhg cias, cda `cd go `hdsultoa quièly hd cd cs.dooaoa gcsis$ Gule priìdb cvcilcglo$ Oncil us ct òhKwhre933$`hn$

Grhwso tmoso thhls cda proviow froo hf `mcrbo gy `lièidb moro$

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Idtrhau`tihd Qh Qmis @hnplinodtcry @mcptor Fhr Muncd Wo.

shuròs Ptcff Cda Oxoùtivos

Id socr`midb tmo wog th fida roshuròs fhr Muncd Woshurò prhfossihdcls cda mhw tmoy `cdc`tuclly nceo porfhrncdò ncdcbonodt cda porfhrncdò cpprciscl whre ‑ i$o$ c`tuclly mcvo,cda go poròivoa cs vclucglo gy oxoùtivos, ncdcbors CDA onplhyoos, I ais`hvoroa tmoro wcsvory littlo hd tmis sugjo`t$

Id lcto 7;33, tmo so`hda oaitihd hf [orfhrncdò Ncdcbonodt . C Griof`cso Ghhe `cno hut,cda hdo hf tmo vclucglo caaitihds th tmis oaitihd wcs c `mcptor fhr muncd roshurò prhfossihdcls$

Pidò tmoro’s sh littlo hut tmoro, I crrcdboa th nceo tmis `mcptor cvcilcglo froo hf `mcrbo$

FYI, tmo ghhe is vory rocshdcgly priòa ct c stroot priò hf loss tmcd !37$;; por `hpy, sh it’s c porfo`t toxt th uso idtordclly id trcididb, hr th put hd ovory ncdcbor’s aose$ It’s cvcilcglo ctnhst ghhesthros, cda, hf `hurso hd cnczhd$

Ro clsh mcvo c froo roshurò òdtor hd porfhrncdò ncdcbonodt cda cpprciscl, wmoro yhu’llfida mudaroas hf crti`los cda roshuròs, sh plocso fool froo th arhp id ct:

Qmo [orfhrncdò Ncdcbonodt Cda Cpprciscl Woshurò @odtor

mttp:((porfhrncdò.cpprciscls$hrb

Hur [orfhrncdò Ncdcbonodt Qhhls @hllo`tihd

Whgort Gc`clJudo 3?, 7;30@cssolncd, Hdtcrih, @cdcac-630) 261.;713

[P$ Yos, wo ah `hdsultidb cda trcididb, thh$


http://performance-appraisal.org/












Whgort Gc`cl

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Ncdcbor’s Buiao th[orfhrncdò Ncdcbonodt

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N`Brcw.MillDow Yhre @mi`cbh Pcd Frcdìs`h Lisghd

Lhdahd Ncaria Noxi`h @ity Nilcd Dow Aolmi

Pcd Jucd Pohul Pidbcphro Pyadoy Qhrhdth



@hdtodts

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Rmct’s Rrhdb witm Qmis [i`turo8 3

Is Qmoro Mhpo8 7

[orfhrncdò Ncdcbonodt: Rmct Is It8 0 Rmct [orfhrncdò Ncdcbonodt Isd’t 1

Rmct’s tmo [cyhff fhr _sidb [orfhrncdò Ncdcbonodt8 1

Ncdcbor’s @moèlist fhr @mcptor 3 9

7$ Qmo @mcllodbo hf [orfhrncdò Ncdcbonodt 33

Rmy Ah Ph Ncdy [ohplo Qry th Cvhia

[orfhrncdò Ncdcbonodt8 37

@ritoric fhr [orfhrncdò Ncdcbonodt Qmct Rhres 36

Rmod [orfhrncdò Ncdcbonodt Cpprhc`mos Ahd’t Rhre 7;Ncdcbor’s @moèlist fhr @mcptor 7 73

0$ [orfhrncdò Ncdcbonodt cs c Pyston 70

Rmct Is c Pyston8 70

Qmo @hnphdodts hf c [orfhrncdò Ncdcbonodt Pyston 71

Rmoro [orfhrncdò Ncdcbonodt Fits idth tmo Gib [i`turo 01


1$ Bottidb Wocay: [ropcridb th Ptcrt tmo [rhòss 02Bctmoridb Yhur Idfhrnctihd 02

[ropcridb cda Oau`ctidb Ptcff 10




?$ [orfhrncdò [lcddidb: Pottidb Qcrbots 19

Phno Issuos 19

Cd Hvorviow hf tmo [orfhrncdò [lcddidb [rhòss ?3Qmo [orfhrncdò [lcddidb Nootidb ?7

Qmo Fhllhw._p 63

Cd Hptihdcl Ptop: C`tihd [lcddidb 63

Ncdcbor’s @moèlist fhr @mcptor ? 67

6$ Hdbhidb [orfhrncdò @hnnudi`ctihd 60

Qmo [urphso 60

Qmo Hut`hnos -@hnnudi`ctihd % Aolivorcglos) 61

Fhrncl Notmhas 6?Idfhrncl Notmhas 23

[ohplo Qo`mdiquos 27

@hnnudi`ctihd id C`tihd 20


2$ Actc Bctmoridb, Hgsorvidb, cda Ahùnodtidb 22

Rmy Ah Ro Bctmor Actc cda Hgsorvo8 2=

Rmct Ah Ro Bctmor8 Rmct Ah Ro Ahùnodt8 29

Ncdcbor’s @moèlist fhr @mcptor 2 =1

=$ Qmroo Cpprhc`mos th Ovcluctidb [orfhrncdò =?

Qmo Ailonnc hf Idaiviaucl [orfhrncdò Cpprciscl =6

Wctidb Pystons ==

Wcdeidb Pystons 90

Cpprciscl gy Hgjo`tivos cda Ptcdacras 9?

Ncdcbor’s @moèlist fhr @mcptor = 99

9$ Qmo [orfhrncdò Cpprciscl Nootidb 3;3 Rmct Nceos tmo [rhòss Rhre8 3;7

[ropcridb cda P`moaulidb 3;0

Qmo Cpprciscl Nootidb 3;6

Ncdcbor’s @moèlist fhr @mcptor 9 33;

3;$ [orfhrncdò Aicbdhsis cda Inprhvonodt:

Qmo Eoy th Pu`òss 330

@cusos hf Pu`òss cda Loss.Qmcd.Pu`òss 331

Qmo [orfhrncdò Aicbdhsis(Inprhvonodt Ptops 336

Qmo [ohplo [rhòss 377

Ncdcbor’s @moèlist fhr @mcptor 3; 370

@hdtodtsiv



33$ [orfhrncdò Ncdcbonodt cda Aisìplido 37?

Qmo Nocdidb hf Aisìplido 376

[ridìplos hf Aisìplidcry C`tihd 37=Qmo [urphso hf Aisìplidcry C`tihd(@hdsoquodòs 37=

Qmo [rhbrossivo Aisìplido Ptops 379

Aisìplidcry [rhòss id C`tihd 300


37$ If It’s Ph Ocsy, Rmy Isd’t “It„ Bottidb Ahdo8

Cdswors th @hnnhd Hgjo`tihds 313

I’n Qhh Gusy cda Yhu Cro Cseidb No th Ah

Nhro Rhre 313Qmo Pyston Ro’ro Fhròa th _so Is Arocaful$

It’s c Rcstoful [cpor @mcso$ 311

Ny Onplhyoos Mcto tmo Cpprciscl [rhòss 31?

If I _so c @hhporctivo Cpprhc`m, Onplhyoos Rill

Qceo Cavcdtcbo cda I Rill Lhso [hwor 316

_dloss I @cd _so [orfhrncdò Cpprciscl th Wowcra

Onplhyoos -[cy fhr [orfhrncdò), Qmoro’s

Dh [hidt 312

Onplhyoos Rhd’t Lieo No hr Bot Cdbry if I Mcvo th

Qoll Qmon Qmoy Dooa th Inprhvo 3?;

Muncd Woshuròs Rhd’t Lot No Ncdcbo

[orfhrncdò [rhporly 3?3

Ncdcbor’s @moèlist fhr @mcptor 37 3?0

30$ [ohplo [rhòss, [ohplo Qo`mdiquos 3??

Yhur [ohplo Nidasot 3?6

Ossodticl Idtorporshdcl Peills 3?2Ncdcbor’s @moèlist fhr @mcptor 30 366

31$ Muncd Woshuròs cda [orfhrncdò Ncdcbonodt 369

C Qruo Pthry 369

Aopcrtnodts cda [orfhrncdò Ncdcbonodt

cda Cpprciscl 327

Rmct Pmhula MW’s Whlo Go id [orfhrncdò Ncdcbonodt8 32?


3?$ Wovcnpidb [orfhrncdò Ncdcbonodt

C`rhss tmo Odtorpriso 3=3

First, tmo Orrhrs 3=7

@hdtodts v



@hdtodtsvi

Phlutihds fhr Wovcnpidb tmo [orfhrncdò

Ncdcbonodt Pyston 3=6

Ncdcbor’s @moèlist fhr @mcptor 3? 3=9

36$ [orfhrncdò Ncdcbonodt id C`tihd 393

Qmo First Ptop Qhwcra Inprhvidb [orfhrncdò

Ncdcbonodt 393

Cbrooidb hd Bhcls cda Hgjo`tivos 391

[lcddidb [orfhrncdò witm Ptcff 39?

@hnnudi`ctidb Cghut [rhbross cda Phlvidb [rhglons 392

[ropcridb fhr tmo Yocrly Woviow 39=

Woviowidb cda Ovcluctidb 39=Qmo Hut`hnos 399

@lhsidb @hnnodts 7;;

Ncdcbor’s @moèlist fhr @mcptor 36 7;;

Opilhbuo 7;3

Idaox 7;0



I

d tmis cda tmo doxt `mcptor, wo lhhe ct shno lcrbor porfhrncdò

ncdcbonodt issuos$ Moro wo lhhe ct tmo cwewcra phsitihdidb hf

nhst muncd roshuròs aopcrtnodts -MW) cda mhw tmoir rosphdsigil.

itios cda rophrtidb rolctihdsmips nilitcto cbcidst phsitivo porfhrncdò

ncdcbonodt `mcdbos$ Qmod id @mcptor 3?, wo `hdsiaor mhw tmhso id

`mcrbo `cd inprhvo porfhrncdò ncdcbonodt prhòssos c`rhss tmo

`hnpcdy$

Ovod if yhu cro dovor idvhlvoa id lcrbo.s`clo `mcdbos, roca tmoso

`mcptors go`cuso yhu’ll locrd cghut tmo `mcllodbos MW aopcrtnodts fcò

cda tmo rhlo tmoy `cd plcy id inprhvidb ncdcbonodt to`mdiquos$

C Qruo Pthry Rmod I wcs first odbcboa cs c `hdsultcdt th tmo @OH hf c lcrbo `hnpcdy

-cghut 3,;;; onplhyoos) th inprhvo its porfhrncdò ncdcbonodt sys.

ton, I wcs oxìtoa$ It’s rcro th bot su`m cd hpphrtudity$ Qmo @OH, Ahd,

mca `locr iaocs cghut mhw mo wcdtoa c dow syston hf porfhrncdò

ncdcbonodt tmct `hula go cpplioa c`rhss cll jhg `ctobhrios, frhn airo`.

thrs th jcdithrs$ Mis stctoa bhcl wcs th locvo mis “inpridt„ hd tmo hrbcdi.

zctihd tmct whula lcst cftor mo mca bhdo$

Mo wcs clsh `locr tmct mo wcdtoa tmo iditictivo th go “mhnobrhwd,„

loa gy idtordcl stcff cda dht gy cd oxtordcl `hdsultcdt‑bodorclly c bhha

Muncd Woshuròs cda

[orfhrncdò Ncdcbonodt

3 1

@ mcp tor

369



strctoby fhr hrbcdizctihdcl

`mcdbo$ Mo subbostoa cd idtor.

dcl whreidb ̀ hnnittoo ̀ hdsist.idb hf hdo hr twh onplhyoos,

sovorcl aopcrtnodtcl airo`thrs,

nysolf, cda c nongor frhn tmo

phli`y cdclyst brhup, cll udaor

tmo loca hf tmo MW aopcrtnodt$

Ph fcr sh bhha$

Ro aia c lht hf tmidbsribmt$ Ro not robulcrly th plcd

strctoby cda tc`ti`s$ Ro `ro.

ctoa survoy idstrunodts th bot idput frhn ghtm onplhyoos cda ncdcbors,

cda wo aovolhpoa dow ahùnodts cda fhrns$ Ro ovod `roctoa shno

phsitivo mhpos cda oxpo`tctihds id tmo hrbcdizctihd cghut tmo dow sys.

ton$ Qmo prhjo`t wodt hd fhr hvor c yocr$ It wcs c gib udaortceidb, cda wo

woro idtodt hd ahidb it ribmt$

Rmod wo woro `lhso th tmo fidism lido, wo woro cseoa th prosodt hur

fidaidbs th tmo oxoùtivo ghcra, id`luaidb Ahd, cda Ahd’s oibmt viò pros.

iaodts$ Go`cuso Ahd wcdtoa c syston aovolhpoa idtordclly, tmo MW ropro.

sodtctivo wcs `mhsod th prosodt hur ro`hnnodactihds, strctobios, cda

tc`ti`s th tmo ghcra$ It wcs tmo `riti`cl stop id tmo `mcdbo prhòss$ Dh

oxoùtivo `hnnitnodt, dh `mcdbo, c yocr hf whre wcs id tmo gclcdò$

Qmo MW roprosodtctivo, Ghg, sthha up id frhdt hf tmoso phworful poh.

plo cda stcrtoa rcnglidb hd cghut mhw bhha tmo fhrns woro cda mhw hur

subbostihds whula sinplify tmo tcses hf tmo MW aopcrtnodt$ Fivo nidutos

id, I edow wo woro id trhuglo$ Rmod yhu prosodt th c brhup hf phworful

pohplo, yhu `cd toll wmotmor tmoro is guy.id hr dht$ Guy.id smhws itsolf id

tmo ghay lcdbucbo, fcìcl oxprossihds, cda typos hf quostihds cseoa$ Id tmis

`cso, dh snilos$ Dh ghay lcdbucbo tmct subbostoa c `hddo`tihd witm tmo

ro`hnnodactihds$ Qmo quostihds cseoa woro hff.phidt, seopti`cl$

I sct tmoro witm c dcsty foolidb id ny but$ Rmilo I trioa th stoor tmo

prosodtctihd id c nhro phsitivo airo`tihd, I wcs mcdaùffoa gy tmo MW

roprosodtctivo, wmh dht hdly lcèoa aoòdt prosodtctihd seills, gut `hn.

plotoly nisroca oxoùtivo ghcra nongors$

Ncdcbor’s Buiao th [orfhrncdò Ncdcbonodt32;

[_W[HPO HF

[OWFHWNCD@O

NCDCBONODQ PYPQON

Qceo mooa$Qmo hdly vclia roc.

shd fhr roviowidb porfhr.

ncdò is th inprhvo it$ If yhur `hnpcdy

is nhtivctoa gy htmor purphsos, dht hdly

will it dht inprhvo porfhrncdò, gut it

whd’t c`miovo tmhso hgjo`tivos oitmor$

Mcvidb thh ncdy purphsos bots id tmo

wcy hf nceidb yhur porfhrncdò ncd.

cbonodt syston whre gottor$

@C_QIHD



Cs wo roc`moa th tmo oda hf tmo prosodtctihd, Ghg cseoa fhr quostihds

cda `hnnodts$ I edow tmo prhjo`t wcs aoca wmod c sodihr V[ scia: “Clltmis is woll cda bhha fhr onplhyoos, gut I `cd’t soo nysolf hr tmo airo`thrs

wmh rophrt th no wcdtidb th ah tmis, cda I whd’t uso tmis syston witm ny

airo`thrs$ Yhu aia c broct jhg, gut it just ahosd’t fit us $„

Bcno hvor$

Qmo @OH odaoa tmo nootidb gy scyidb: “I’a lieo th tmcde cll hf yhu fhr

yhur mcra whre$„ Yhu edhw yhu’ro id trhuglo wmod yhu’ro tmcdeoa fhr

offhrt rctmor tmcd rosults$ “Yhu’vo òrtcidly bivod us shnotmidb th tmide

cghut$ I’a lieo th noot privctoly witm tmo rost hf tmo oxoùtivos$ Ro’ll ais.

ùss yhur iaocs cda bot gcè th yhu hd wmoro wo smhula bh doxt$„

Mo dovor aia bot gcè th us oxòpt th scy tmct htmor prihritios mca

onorboa, cda sidò tmoro woro shno rosorvctihds hd tmo oxoùtivo ghcra,

tmo iditictivo whula go put hd mhla “fhr dhw$„ Fhr dhw odaoa up goidb c

lhdb tino$

Qmo Nhrcl hf tmo PthryQmoro’s nu`m th go locrdoa frhn tmis fciluro$ Rmilo c lht wcs ahdo woll,

wo ncao odhubm nistceos th odsuro tmoro whula go zorh inpc`t hd tmo

hrbcdizctihd$ Pcaly, cd hrbcdizctihdcl `mcdbo iditictivo is hdly cs bhha

cs tmo nistceos cllhw$

Ro’ll `hno gcè th tmis id hur fidcl `mcptor, gut id tmis `mcptor, wo

fhùs hd tmo udusucl `mcllodbos MW aopcrtnodts fcò id nceidb oxistidb

porfhrncdò ncdcbonodt systons whre cda aovolhpidb dow, gottor

hdos$ Qmis is rolovcdt, ovod if yhu’ro dht id MW, go`cuso it oxplcids wmct

MW `cd cda `cd’t ah, cda mhw tmo MW ùlturo cda lcè hf cutmhrity nocd

wo bot systons tmct ahd’t whre$ Ct tmo locst, yhu’ll udaorstcda wmy MW

aopcrtnodts hftod soon th inpoao ncdcbidb porfhrncdò$

Muncd Woshuròs cda [orfhrncdò Ncdcbonodt 323

MW CP LOCAOW

Oxpo`tidb tmo muncd roshuròs aopcrtnodt th tceo tmo

loca id nceidb porfhrncdò ncdcbonodt whre clnhstclwcys fcils$ It’s dht go`cuso MW pohplo cro stupia$ It’s

go`cuso MW lcès tmo lido cutmhrity th nceo it whre$Qmct, cda ncdy MW

pohplo cro idtodt hd shlvidb tmoir prhglons rctmor tmcd nceidb `mcdbos th

inprhvo tmo porfhrncdò hf ncdcbors cda onplhyoos‑wmi`m trcdslctos th

c gottor ghtthn lido$ Diò fhles, gut dht woll plcòa th loca su`m offhrts$



Aopcrtnodts cda [orfhrncdò Ncdcbonodtcda CpprcisclId cll gut tmo sncllost hrbcdizctihds, MW aopcrtnodts oda up cs tmo

bucraicds hf porfhrncdò cpprciscl$ Qmoy writo tmo phliìos cda prhò.

auros$ Qmoy `rocto tmo fhrns

cda `hnpilo tmo `hnplotoa

fhrns id filos, oitmor aibitcl hr

hd pcpor$ Qmoy whre hd c

“dcb„ gcsis, cs tmoy strivo th

fulfill tmoir rosphdsigilitios fhr

ro`hra eoopidb, pcy s`clos,

prhnhtihds, miridb, cda rotod.

tihd$ Ncdcbors stcll hd bottidb

tmo cpprciscls ahdo$ MW stcff bot hd ncdcbors’ `csos th bot tmon ahdo$

Qmoro cro twh prhglons moro: lcè hf lido cutmhrity cda MW ùlturo$

Lot’s lhhe ct oc`m$

Rmilo MW aopcrtnodtscro oxpo`toa th `rocto, ncd.

cbo, cda inplonodt porfhr.

ncdò cpprciscl systons, tmoy

lcè tmo cutmhrity th ah sh

prhporly$ Id c stcdacra, miorcr.

`mi`clly stru`turoa hrbcdizc.

tihd, tmo @OH mcs V[s wmhrophrt th mor hr min, wmh id

turd mcvo aivisihdcl `miofs

rophrtidb th tmon$ Qmo lido hf

cutmhrity `cs`caos ahwd udtil yhu mit tmo lhwost suporvishry lovols$

[hwor cda cutmhrity `hno tmrhubm tmct `hnncda stru`turo, lieo it hr

dht$ Gut dhtiò wmh’s nissidb8 Qmo MW aopcrtnodt$ Qmo MW aopcrtnodt

is dht id tmo `mcid hf `hnncda$ It `cd doitmor rowcra ncdcbors wmh ahporfhrncdò ncdcbonodt prhporly dhr `cd it fhrò ncdcbors th ah

nu`m hf cdytmidb$ MW’s hdly phwor `hnos tmrhubm tmo lido cutmhrity hf

tmo oxoùtivo$ MW `cddht fibmt its hwd gcttlos gut nust idfluodò htmors

th fibmt tmhso gcttlos fhr it$

Ncdcbor’s Buiao th [orfhrncdò Ncdcbonodt327

FHWNP CWOD’QQMO CDPROW

If ncdcbors bh th MW th bot

molp id c`tuclly inprhvidb

porfhrncdò tmrhubm por.

fhrncdò ncdcbonodt cda cro thla thuso tmo fhrns prhviaoa gy MW, it’s

idai`ctivo hf cd hrbcdizctihd tmct ahos

dht mcvo cdy mhpo hf nceidb tmis whre$

@C_QIHD

M_NCD WOPH_W@OP

DCBBIDB

Rmod tmo MW aopcrtnodt’s

ncid fud`tihd is th `horò,

prossuro, cda `cjhlo ncd.

cbors th bot tmoir fhrns id hd tino, yhu

hftod fida ncdcbors ahidb tmoir gost th

protoda tmo ahb cto tmo fhrns$ C`tuclly,it’s dht fuddy, cda it’s idai`ctivo hf cd

hrbcdizctihd.wiao prhglon$

@C_QIHD



Qmo rosult is tmct MW aopcrtnodts oda up id odfhrònodt rhlos witm.

hut tmo cutmhrity th odfhrò$ Ph tmoy dcb hr tmoy bivo up hd nceidb por.

fhrncdò ncdcbonodt cda cpprciscl whre$Ny oxporiodò id aoclidb witm mudaroas hf MW onplhyoos is tmct tmo

ncjhrity cro aoai`ctoa, sncrt, cda wcdt th nceo c aifforodò$ It’s dht tmct

tmo idaiviaucls id MW ahd’t wcdt th caa vcluo, gut tmct tmoy whre id c sys.

ton tmct frustrctos tmon cs nu`m cs it frustrctos ncdcbors cda onplhy.

oos$ Oxòpt tmct ncdcbors cda onplhyoos soo tmo MW aopcrtnodt cs dht

ahidb its jhg$ Qmct’s go`cuso MW is tmo visiglo cda hgvihus odtity th glcno

fhr ribia s`moaulos, usoloss fhrns, cda prhòauros tmct cro sh `hnplox tmct dhghay udaorstcdas tmo phidt$ Qmct’s dht th scy MW pohplo cro

glcnoloss$ It’s just tmct tmoy ahd’t aosorvo cll tmo glcno mocpoa hd tmon

gy tmo rost hf tmo hrbcdizctihd$

MW @ulturo Ahosd’t Molp

Hftod yhu mcvo th bh crhuda MW th ncdcbo porfhrncdò offo`tivoly$ Rmilo

MW cttrc`ts c lht hf bhha, woll.nocdidb, sncrt pohplo, it clsh mcs its smcro hf

pcpor.pusmors cda gurocu.`rcts wmh lhso sibmt hf tmo phidt

hf wmct tmoy’ro ahidb$ Rhrso, it

tceos woll.idtodtihdoa pohplo

cda frustrctos tmon, cda id thh

ncdy `csos, turds tmhso woll.

nocdidb, sncrt pohplo idth

pcpor.pusmors$ Rmod nhst hf yhur jhg

idvhlvos aoclidb witm ro`hras,

pcy lovols, jhg aos`riptihds,

miridb, godofits canidistrc.

tihd, lcghr rolctihdsmips, cda sh hd, yhu toda th go`hno nhro hriodtoa th

phliìos, prhòauros, cda aocalidos tmcd yhu cro th tmo phidt hf cll hf it$

MW ̀ ulturo is sibdifi`cdtly cffo`toa gy tmis, cda sidò MW is clwcys rosphd.

siglo fhr porfhrncdò ncdcbonodt cda cpprciscl, tmo `hngidctihd hf

lcè hf lido cutmhrity cda ùlturo nocds tmct wo hftod bot phhr porfhr.

ncdò ncdcbonodt systons$ MW is ghtm c prhau`t hf MW ùlturo cda c

fhrò tmct eoops tmo MW ùlturo ahnidcdt$


BOQQIDB CWH_DA MWRmod fcòa witm MW hgstidc`y

cda idfloxigility, ncdcbors dooa

th pusm mcraor th od`hurcbo

MW th molp tmon th ah tmoir

jhgs hr, ct c nidinun, bot hut hf tmo

wcy$Qmo gost wcy th ah tmct is th

udaorstcda tmo `hdstrcidts udaor wmi`mMW whres id yhur hrbcdizctihd$ Ph sooe

th udaorstcda first, tmod cavh`cto fhr

floxigility$

PNCWQ

NCDCBIDB



Hf ̀ hurso tmoro cro oxòptihds, gut tmo stru`turo hf hrbcdizctihds cda

lcè hf cutmhrity pusm tmo roclly broct MW pohplo th bivo up hr nhvo hd$

MW aopcrtnodts cro stuè gotwood c rhè cda c mcra plcò, cda tmo`hnprhnisos tmct odsuo odsuro phhr ncdcbonodt systons$ _dtil hrbcd.

izctihds `mcdbo tmoir stru`turos cda(hr tmo MW ùlturo `mcdbos, tmct’s c

roclity nhst hf us mcvo th livo witm$

Gcè th tmo Pthry

I’n suro yhu `cd soo mhw, id hur oxcnplo, tmo idvhlvonodt hf tmo MW

aopcrtnodt wcs ghtm c doòssity cda c ùrso$ It wcs ncao whrso gy

shno augihus `mhiòs$ Qmo MW roprosodtctivo wcs, gy fcr, tmo woceost

nongor hf tmo MW aopcrtnodt cda tmo locst floxiglo, nhst focrful, cda

locst c``hnplismoa$ If yhu mca th `mhhso c `mcdbo locaor, yhu `hulad’t

mcvo ahdo whrso$ Ph wmy wcs mo `mhsod cda dht shnohdo nhro `cpc.

glo8 I `hula dovor bot c aofiditivo cdswor, gut I’n `hdvidòa tmo MW ùl.

turo wcs ct tmo mocrt hf it$

Qmo MW airo`thr fhuda tmo locst gusy porshd id tmo aopcrtnodt cda

aoìaoa th uso tmis surplus roshurò fhr shnotmidb usoful$ Qmct mo wcs shill.oquippoa th ah tmo jhg wcs gosiao tmo phidt$ MW pohplo lieo th hpti.

nizo roshuròs‑it’s tmoir jhg th ah sh cda it’s pcrt hf tmo ùlturo, tmo

udplocscdt siao offo`t goidb c fhùs hd aotcil cda lhsidb tmo phidt, wmi`m,

id turd, `roctoa c lht hf whre cda dh rosults$

MW aopcrtnodts cro gusy cs tmoy try th jubblo c rcdbo hf tcses, sh it’s

dh surpriso tmct tmo hdus is hd bottidb tmidbs ahdo, ovod if gusidoss

rosults ahd’t mcppod$ Cll hf tmis nibmt mcvo whreoa if Ghg mcad’t ahdo tmo prosodtctihd th

tmo oxoùtivo ghcra$ Qmct wcs cdhtmor gca `mhiò$ Dh cnhudt hf crbuidb

hr idfluodò, oitmor witm MW, witm tmo @OH, hr witmid tmo whreidb brhup,

`hula bot tmis `mcdboa$ Cbcid, wo mca rosphdsigility witmhut cutmhrity,

tmis tino fhr no cs c `hdsultcdt$

Lot’s wrcp up tmo sthry gy rostctidb shno eoy tmonos tmct cffo`t wmct

MW aopcrtnodts `cd cda `cd’t ah, tmo rhlos tmoy `cd offo`tivoly tceo hd,

cda wmct tmoy hffor th ncdcbors cda onplhyoos, pcrtiùlcrly witm rofor.

odò th cpprciscls cda porfhrncdò ncdcbonodt$

Rmilo MW aopcrtnodts cro c``hudtcglo fhr c dungor hf hrbcdizc.

tihdcl prhòssos, tmoy hftod mcvo littlo cutmhrity th bot tmoir whre ahdo$




Cutmhrity lovols fhr porfhrncdò ncdcbonodt systons lio witm oxo`.

utivos cda ncdcbors, sh tmo hdly wcy MW `cd c`òss tmis is tmrhubm its

cgility th odlist oxoùtivo `mcnpihds th fibmt tmo gcttlos fhr it‑th bot tmooxoùtivos th nceo tmidbs mcppod$

Qmo ùlturo hf MW todas th nilitcto cbcidst its cgility th loca dow idi.

tictivos offo`tivoly$

Rmct Pmhula MW’s Whlo Go id [orfhrncdòNcdcbonodt8

Id hrbcdizctihds, rhlos nustgo aotornidoa gy cdsworidb

hdo quostihd: Rmh is gost

suitoa th bottidb it ahdo8 If

yhu cdswor tmct quostihd

hgjo`tivoly cda fhùs hd `ro.

ctidb rosults, yhu `cd aotor.

nido wmh smhula go tcseoa witm wmct, gcsoa hd wmh is

nhst lieoly th `rocto tmo

rosults yhu wcdt$ It’s dht

clwcys c glcè.cda.wmito

tmidb, gut wmoro porfhrncdò ncdcbonodt rosphdsigilitios cro

idvhlvoa, it’s `locr wmct MW `cd cda `cd’t ah$

First, wmct rhlos will MW fcil ct8 Pidò MW mcs dh lido cutmhrity, it ̀ cd’t gooffo`tivo id `horìdb ncdcbors th plcd cda ovclucto porfhrncdò$ It `cd’t

odsuro tmct fhrns cro roturdoa hd tino, lot clhdo wmotmor tmhso fhrns rop.

rosodt c `hdstru`tivo aisùssihd cinoa ct inprhvidb porfhrncdò$ Just

go`cuso c `hnpcdy wcdts òdtrclizoa ro`hra eoopidb ahosd’t justify aunp.

idb rosphdsigilitios hd MW, edhwidb it will fcil ct tmhso rosphdsigilitios$

Po`hda, tmo ùlturo hf MW, `huploa witm c lcè hf lido cutmhrity, sub.

bosts mcvidb MW plcy c fhrncl locaorsmip rhlo id bottidb ncdcbors th

ncdcbo porfhrncdò prhporly ahosd’t whre$ Qmct’s dht th scy MW mcs

dhtmidb th hffor id tmis rospo`t$ It ahos$ Gut it `cd’t tceo hd tmo rosphdsi.

gility hf bottidb ncdcbors th ncdcbo prhporly$ Molp, yos, gut go tmo

prhnidodt locaor fhr porfhrncdò ncdcbonodt8 Dh$

Muncd Woshuròs cda [orfhrncdò Ncdcbonodt 32?

Oxoùtivo `mcnpihds

Qmhso ct tmo thp hf tmo

hrbcdizctihd miorcr`my wmh

mcvo suffiìodt fhrncl

cutmhrity cda c strhdb `hnnitnodt th c

pcrtiùlcr phidt hf viow‑id tmis `hdtoxt,

tmo uso hf porfhrncdò ncdcbonodt cs

c eoy th inprhvidb hrbcdizctihdcl offo`.

tivodoss‑cda tmo ghtthn lido$ Oxoùtivo`mcnpihds cavh`cto fhr `mcdbo ghtm up

cda ahwd tmo miorcr`my cda c`rhss aivi.

sihds tmrhubm tmoir idtorc`tihds witm

htmor oxoùtivos ct tmoir hwd lovol$

EOY QOWN



Rmct ahos tmct locvo8 Mhw ̀ cd MW molp ncdcbo porfhrncdò witmid

tmo `hdstrcidts tmct oxist id nhst hrbcdizctihds8

▫ MW `cd go offo`tivo id prhviaidb c òdtrcl idfhrnctihd syston wmoroahùnodtctihd hf porfhrncdò, fhrns, ot`$, `cd go sthroa cda

c`òssoa ocsily frhn c òdtrcl lh`ctihd$ Qmct whres$ Gut it smhulad’t

go tmo pcpor phliò hffiòr$ Qmct ahosd’t whre$

▫ Cs witm nhst fud`tihds MW aopcrtnodts `crry hut, tmoy’ro gost suitoa

th caviso cda toc`m$ Qmct’s shnotmidb MW pohplo `cd ah, prhviaoa

tmoy udaorstcda tmoir hwd lcè hf cutmhrity$ Ghtm toc`midb cda cavis.

idb, wmotmor hf oxoùtivos, niaalo ncdcbors, suporvishrs, cda ovodonplhyoos, `cd mcvo phworful rosults cs pcrt hf cd hvorcll strctoby th

inprhvo porfhrncdò ncdcbonodt c`rhss tmo odtorpriso$

▫ MW onplhyoos smhula go idvhlvoa id molpidb ncdcbors shlvo prhg.

lons‑porshddol prhglons, aiffiùlt onplhyoo prhglons, trcididb

prhglons, cda sh hd$

▫ Id pursuit hf offo`tivo prhglon shlvidb, MW smhula odcglo ncdcbors

th bot tmo tmidbs ahdo tmct tmoy fool cro inphrtcdt th ncdcbo offo`.tivoly$ Dht hdly ahos tmct nocd molpidb, gut it clsh nocds bottidb hut

hf tmo wcy cda(hr ronhvidb gcrriors cda mcsslos$

▫ MW smhula prhviao ncdcbors witm tmo thhls th ah tmo jhg$ Qmct ahosd’t

nocd idsistidb hd wmct whres gost fhr MW$ It nocds hfforidb c rcdbo hf

thhls‑molp witm plcddidb, offo`tivo ovcluctihd fhrns cda thhls, cda

buiaolidos -dht rulos) fhr aoclidb witm aisìplidcry issuos$ Rmilo thh

ncdy hptihds `hdfuso pohplo, odcglidb ncdcbors th uso wmct nceos

sodso th tmon fhr inprhvidb porfhrncdò is fcr gottor tmcd aoìaidb

fhr ncdcbors mhw tmoy smhula inprhvo porfhrncdò$ Bot ria hf udi.

vorscl, lhè.stoppoa porfhrncdò ncdcbonodt prhòssos$

▫ Id c fow situctihds wmoro MW is gottor `hddo`toa th inphrtcdt issuos,

su`m cs lcwsuit provodtihd, OOH@ `hnplcidts, hr oquity issuos, MW is

tmo aopcrtnodt gost suitoa -auo th its udaorstcdaidb hf `hnplox

issuos) th caviso cda ovod prossuro ncdcbors th `hdfhrn th lcws cda

prc`tiòs tmct, if ibdhroa, `hula put tmo `hnpcdy ct rise$

Id `cso it’s dht innoaictoly hgvihus, wmod it `hnos th porfhrncdò

ncdcbonodt, oxoùtivos, ncdcbors, cda onplhyoos cro tmo MW ùsthnors$

MW ahos dht ai`tcto wmct nust go ahdo ishlctoa frhn wmct tmo hrbcdizctihd




dooas th inprhvo porfhrncdò$

It molps$ It oxplcids$ It toc`mos$ It

prhviaos thhls$

Rmh Is Wosphdsiglo fhr

Bottidb [orfhrncdò

Ncdcbonodt Rhreidb8

It’s c git `hwcraly th scy, “HE,

MW smhulad’t go ahidb tmis„

witmhut `hvoridb wmh smhula

go ahidb tmct wmi`m smhulad’t golhdb th MW$

Id fc`t, it’s cd ocsy issuo$ Qmo ̀ mcid hf ̀ hnncda mcs ghtm tmo cutmhr.

ity cda tmo rosphdsigility fhr odsuridb oc`m ncdcbor is ncdcbidb por.

fhrncdò cda `roctidb rosults$ Oxoùtivos dooa th nceo tmo prhpor

cppli`ctihd hf porfhrncdò ncdcbonodt th prhau`tivity pcrt hf tmo jhg

rosphdsigilitios hf tmoir sughraidctos$ Oxoùtivos dooa th mhla ncdcbors

c``hudtcglo fhr sottidb bhcls witm onplhyoos, aoìaidb hd notri`s, `hn.

nudi`ctidb tmrhubmhut tmo yocr, aicbdhsidb cda fixidb prhglons, cda

cpprcisidb porfhrncdò$ Id turd tmo sughraidctos `cs`cao tmo prhòss

ahwd th tmoir sughraidctos, cda sh hd$

If yhu wcdt gottor porfhrncdò cda prhau`tivity, thp oxoùtivos nust

`hnnit th tmo prhòssos gy wmi`m tmoso rosults cro `roctoa$ Qmoy ah tmis

gy nhaolidb tmo gomcvihr tmoy wcdt frhn tmoir sughraidctos cda mhlaidb

tmon c``hudtcglo fhr ahidb tmis$ Oxoùtivos cro tmo hdos th nceo it cll

whre$ Dh `hnnitnodt, dh su`òss$

Fhr tmo Ncdcbor‑Qmo Whlo hf MW witm Wospo`t th Yhu

Ph fcr, hur aisùssihd hf MW rhlos witm rospo`t th porfhrncdò ncdcbo.

nodt is prhgcgly hf nhst idtorost th MW porshddol cda tmhso rosphdsiglo

fhr bottidb porfhrncdò ncdcbonodt th whre c`rhss tmo odtorpriso$

Dhw lot’s lhhe ct mhw ncdcbors `cd tmide cghut cda uso wmct MW smhula

go hfforidb$

Dhto: fhr ovory rosphdsigility hd tmo pcrt hf hdo pcrty -id tmis `cso,

MW), tmoro is c `hrrosphdaidb rosphdsigility fhr tmo so`hda pcrty -i$o$,

ncdcbor cda onplhyoo)$ If MW is rosphdsiglo fhr ro`hra eoopidb, tmo

ncdcbor’s rosphdsigility is th ah mis hr mor gost dht th bot id its wcy, id tmo


IF YH_ CWO ID MW $ $ $

Fhr MW prhfossihdcls th nceo c

aifforodò cda aonhdstrcgly`hdtriguto th tmo mocltm hf tmo

hrbcdizctihd, it’s doòsscry th sorvo ncd.

cbors cda onplhyoos, cda dht th fhùs hd

nceidb MW.rolctoa tcses ocsior$ Pooe th

odcglo rctmor tmcd `hdtrhl tmidbs hvor

wmi`m yhu mcvo dh cutmhrity$

Q W I@E P H F Q M O

Q W CA O



scno wcy tmo ncdcbor wcdts MW th stcy hut hf tmo wcy$ If MW’s rosphdsi.

gility is th oau`cto ncdcbors cghut mhw th prhporly inprhvo prhau`tivity

usidb porfhrncdò ncdcbonodt thhls, tmo ncdcbor mcs c rosphdsigility th

▫ listod

▫ tost tmo caviò

▫ th sooe caviò cs dooaoa

It `cd’t whre cdy htmor wcy, cda ncdcbors dooa th sthp aunpidb tmo

rosphdsigility fhr c phhr porfhrncdò ncdcbonodt syston id tmo lcp hf

MW$ Rmod ghtm pcrtios ah tmoirpcrts th noot tmoir rosphdsigil.

itios, nirc`los mcppod$ Ph lot’s

bh tmrhubm shno phidts hd

wmoro porfhrncdò ncdcbo.

nodt, MW, cda tmo ncdcbor

idtorso`t$

MW isd’t rosphdsiglo fhrshlvidb porfhrncdò issuos id

yhur udit$ Qmct’s tmo ncd.

cbor’s rosphdsigility$ Ph lhheidb fhr MW th firo, trcdsfor, aisìplido, hr htm.

orwiso idtorvodo id situctihds tmct cro princrily gotwood yhu cda cd

onplhyoo is c `hp.hut$ Yhu bot pcia th ncdcbo$ MW ahosd’t$ MW is rosphd.

siglo fhr molpidb, cavisidb, buiaidb, toc`midb, cda eoopidb yhu hut hf lobcl

cda nhrcl trhuglo witm rospo`t th porfhrncdò ncdcbonodt$ _so MW$Ahd’t cssuno its purphso is th `hnpli`cto yhur lifo witm pcporwhre$ Ahd’t

cssuno tmo pcporwhre is cd oxorìso id phidtloss gurocu`rc`y$ It ̀ hula go

tmoro cro bhha rocshds th ah it‑rocshds tmct idvhlvo prhto`tidb yhu, prh.

to`tidb tmo onplhyoo, prhto`tidb tmo `hnpcdy frhn rocl tmrocts$

Ncdcbors cro rosphdsiglo fhr `hnnudi`ctidb tmoir dooa fhr molp cda

caviò id prhc`tivo wcys$ It’s dht odhubm th wcit fhr MW th dcb yhu cghut

porfhrncdò cpprciscl fhrns$ Cse fhr wmct yhu dooa$ Idfhrn MW cghut

cdy `mcllodbos yhu fcò$ Phliìt caviò$ Yhu `cd `mhhso dht th tceo it, prh.

viaoa yhu listodoa witm cd hpod nida$

If yhu mcvo pohplo rophrtidb th yhu witm ncdcboricl cda suporvishry

rosphdsigilitios, mhla tmon c``hudtcglo fhr oxoùtidb cll tmo `hnphdodts

Ncdcbor’s Buiao th [orfhrncdò Ncdcbonodt32=

AHD’Q GLCNO MWRmilo it’s truo tmct ncdy MW

udits sot up rhcaglhès th

hvor`hno, ncdcbors wmh

glcno tmoir hwd fciluros id

ncdcbidb porfhrncdò hd MW cro dht

ahidb tmoir jhgs$ Dh cnhudt hf glcnidb

MW will miao phhr to`mdiquos gy lidoncdcbors$

PNCWQ

NCDCBIDB



hf porfhrncdò ncdcbonodt witm tmoir stcff$ It’s good scia gofhro id tmis

`mcptor, gut it aosorvos ropoctidb: yhu `cd’t aunp tmis hdth MW, go`cuso

it lcès tmo cutmhrity$Hdò yhu stcrt ahidb tmis cda yhu nhaol wmct yhu wcdt fhr MW, it will

roquiro loss cda loss cttodtihd frhn yhu$ [orfhrncdò ncdcbonodt

go`hnos cd “hrbcdizctihdcl mcgit$„

Id situctihds wmoro MW inpoaos offo`tivo porfhrncdò ncdcbonodt,

it’s yhur rosphdsigility th ah shnotmidb cghut it id c `hdstru`tivo, dhd.

glcnidb ncddor$ Bh up yhur `mcid hf `hnncda th oliìt tmo molp cda

`hhporctihd yhu dooa$ Hftod cd oxoùtivo frhn hdo aivisihd `cd idtorc`t witm cd oxoùtivo id `mcrbo hf MW id wcys yhu ̀ cd’t$ Odlist c porfhrncdò

ncdcbonodt `mcnpihd$ Wonongor tmis: if yhu bot firoa gy virtuo hf MW

prhòauros tmct idtorforo witm yhur cgility th inprhvo prhau`tivity, it will

go sncll `hdshlctihd th glcno MW$ [orfhrncdò ncdcbonodt is tmo eoy

th inprhvidb prhau`tivity$ Cda yhu will go c``hudtcglo ovodtuclly, dht

MW, ovod if it’s MW’s fcult$

Ncdcbor’s @moèlist fhr @mcptor 31❈✐Muncd roshuròs aopcrtnodts nceo phhr locaors id tmo quost fhr

gottor porfhrncdò ncdcbonodt go`cuso tmoy lcè lido cutmhrity$

❈✐Muncd roshuròs prhfossihdcls cro hftod frustrctoa ct tmoir lcè hf

cutmhrity$ Rmilo ncdy `hula go locaors id inprhvidb porfhrncdò,

tmoy mcvo ncdy `hdstrcidts cda ùlturcl issuos tmct inpoao tmoir

cgility th molp$❈✐ Caviò th MW: if yhu `cd’t molp go`cuso hf tmo `hdstrcidts yhu whre

udaor, ct locst bot hut hf tmo wcy hf ncdcbors wmh roclly wcdt th uso

porfhrncdò ncdcbonodt prhporly$

❈✐Ncdcbors wmh glcno MW fhr tmoir hwd idcgility th ncdcbo porfhr.

ncdò id tmoir udits crod’t ahidb tmoir jhgs$ Wctmor tmcd glcnidb,

first udaorstcda tmo `hdstrcidts udaor wmi`m MW hporctos cda go

`locr mhw yhu wcdt MW th molp$




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