Hadel S. Ma'ayeh CV1

HADEL S. MA’AYEH

Curriculum Vitae

EXECUTIVE MANAGEMENT

Key To Success

TRAINING– Interactive

Telemarketing

– Selling Skills

– Internal Development of Customer Service

– Change Management

CC MANAGEMENT– Monitoring

– Coaching

– Constructive Feedback

– Team Reporting

– Quality Assurance

– Team Building

Key To Success

BUSINESS DEVELOPMENT– Delivering Customer

Satisfaction

– Selection of Agents and Vendors

– Customer Service

– Support & Monitor Implementations

– Networking

SOCIAL MEDIA – SMO (Social Media

Optimization)

– Reach Small or Large Audience

– Influencer

– Social Networking

– Customer Engagement

– Personal Reputation Management (PRM)

Key To Success OPERATIONS

MANAGEMENT– Efficiency

– Processes & Procedures

– Meeting Customer Requirements

– Team Development

– Quality Assurance

SKILLS & EXPERTISE

Oral Communication Listening Problem-Solving Leadership Influence Teamwork Creative Thinking Analytical Logistics

SKILLS & EXPERTISE

Call Center Skills Social Media Expertise Modify Processes &

Procedures Time Management Change Management Team Building Team Enhancement Support Services Customer Support

PROFICIENCY

MEC Middle East Communications Corporation- Amman, Jordan

Years: April 2005 – May 2010 Position: Vice-President of

Support Services

PROFICIENCY

PROSERV i Professional Services- Amman, Jordan

Years: July 2004 - October 2004

Position: Operations Manager

PROFICIENCY

Quill Corporation Inc. – Lincolnshire, Illinois, U.S.A.

Years: December 1991-April 2000

Position: Product Support Team Leader

PROFICIENCY

Oryx Transactions Service Company-Amman, Jordan Years: February 2003 - June

2004 Position: Oryx Customer Care

Manager

RECOGNITIONS

PROSERV– Employee of The

Month Social Media

– Huffington Post “Passionistas”

Quill Corporation– Quill Annual Team

Excellence 1999– Quill Annual Team

Excellence 2000

EDUCATION

Degree:– University of Illinois- Urbana-Champaign,IL

USA B.A. History (Major) & Political Science (Minor)

EDUCATION

Diploma:– College of Lake County-Grayslake, IL USA

A.A. History

EDUCATION

Certification:– Quill Corporation – Lincolnshire, IL USA

Supervisory Management Certificate

UNLOCK POTENTIAL

“The potential of the average person is like a huge ocean unsailed, a new continent unexplored, a world of possibilities waiting to be released and channeled toward

some great good. ” ― Brian Tracy