healthykiosk 8.22.2017 font-outlines - IoT Technology · IoT delivers increasing capabilites...

Credit Card Reader

Anatomy of a Kiosk

Touch Screen

ID Reader

BatteryBack-Up

Printer

Inventory Racks

Dispensing Tray

Digital Topper

Lighting

Door

Wifi

Monitor

Poor Customer Experience

BottleneckThe entire system can slow down or stop completely if the volume of data exceeds the available bandwidth.

Costly Maintenance & Repair

Lost Revenue

Dependency DowntimeLet's say the application uses a cloud service to fetch and store data, that means any downtime experienced with the cloud will directly impact the system.

! ! !

Outof

Service

Software failuresWhen the system experiences issues like low memory, components that over heat, and limited disc space it can result in a slow or failed transaction.

Hardware failuresIt’s likely failing parts are showing signs of failure before they break. Ordering new parts, scheduing service calls and taking time to repair a machine is disruptive to the business and the customer experience.

Security BreachMalware can wreak havoc on an unprotected kiosk or PC, corrupting system files and stealing sensitive customer information.

Software DefectsProblems with the kiosk software or integration with third-party software like an ad engine.

Out-of-StockWhen a customer cannot complete their transaction as desired due to insufficient inventory.

Symptoms & Diagnosis

of all PC issues can be fixed by rebooting

99%

chance of at least one kiosk problem in the first 3 years that will require service.50%

T H E U L T I M A T E G U I D E T O

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H e a l t h y K i o s k s

Treatment & PreventionImprove the overall health of your machines

AN INTERNET OF THINGS PLATFORMwith

New Ticket

Submit

8/16/2017

Joe, this machine needs a new MSR, diagnositics show multiple failures with part

Remote In

Reboot

300096STL

Status

Location

Seriel No.

SW Version

Model

OS

Inactive

Duluth, GA

1009283749

1.2

EX1000

Linux

97%/96%

98%/76%

Network

Software

Hardware

98%/99%

IoT delivers increasing capabilitesthrough technology advancements

Source: Zinnov Zones 2016 - Internet of Things Technology Services

x x x x

Take good care of your kiosks& they’ll take good care of your business

21BIoT devices will ship with embeddedReal-time Operating Systems

for SuccessDevice Instrumentation

Software Distribution& Management

Secure RemoteCommand Execution

PredictiveMaintenance

Source: http://advancedkiosks.com/2016/08/true-warranty-costs/

Reference: https://www.kioskmarketplace.com/articles/the-high-cost-of-system-downtime/