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HELSINKI: #1PASSENGER PORTIN THE WORLDVille HaapasaariCEO
Port of Helsinki
BUSIEST PASSENGER PORT IN EUROPE/ WORLD
VUOSAARI HARBOURSOUTH & KATAJANOKKAHARBOURS
WEST HARBOUR, HERNESAARI
Passenger Traffic in Port of Helsinki in 2008-2017Rolling 12 months
0
1 000
2 000
3 000
4 000
5 000
6 000
7 000
8 000
9 000
10 000
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Tallinn Stockholm Other
1000 passengers
Passenger traffic between Helsinki and Tallinn
0
1 000 000
2 000 000
3 000 000
4 000 000
5 000 000
6 000 000
7 000 000
8 000 000
9 000 000
10 000 000
Passengers
Passenger traffic development in Helsinki and Dover
10 000 000
11 000 000
12 000 000
13 000 000
14 000 000
2014 2015 2016 2017
Helsinki Dover
0
1 000 000
2 000 000
3 000 000
4 000 000
5 000 000
6 000 000
Helsinki Dover
International cruises and pax
0
50
100
150
200
250
300
350
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 20180
100 000
200 000
300 000
400 000
500 000
600 000
Calls Pax
Recent EU-funded projects
• TWIN-PORT I Ten-T MoS 2012 – 2015
• TWIN-PORT II CEF MoS 2014 – 2018
• Back from Black CEF MoS 2014 – 2016
• Hansalink: Upgrading and sustaining the competitivecore Baltic Link Helsinki-Lübeck, MoS 2014 -2016
• Green Cruise Port, Interreg Baltic Sea Region
• Finest Smart Mobility; Interreg Central Balticprogramme; Sustainable intelligent transportsolutions and cooperative mobility planning to solvecross-border mobility dilemmas
Newbuild: West Terminal 2
T2: Efficient common use processes, environmentally friendly
Extended smoothness in West Terminal 2: two-stage boarding
- Boarding for foot passengers in two stages, formore comfort and great views and services in thedeparture hall.
- Same system for both shipping companies.
GoogleMyBusiness – voluntary customer ratings
West Terminal 2- average 4,2 /5- 421 ratingsWest Terminal 1- average 3,8/5- 6 ratingsMakasiini Terminal- average 4,0/5- 27 ratingsKatajanokka Terminal- average 3,2- 4 ratings
Towards world class customer experience
- Knowing the passengers- Passenger satisfaction surveys- Passenger expectations
- Service-minded attitude- Holistic service development with partners- Smooth traffic connections
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