host team handbook

Port City Community Churchhost team handbook

The host team is the first impression of Port City Community Church. Our goal is to help people walk with God by directing them into the different ministry environments

making great impressions everywhere

Welcome to the Host Team at Port City Community Church! We are excited that you have chosen to serve on our team as we trust God to see lives changed in Wilmington and beyond.

Looking at the life of Jesus, we see him helping those around Him in many ways, removing obstacles in order to draw lives closer to Him. Similarly, the Host Team provides an opportunity for us to help and serve those around us, disarming people coming to Port City for the first time or umpteenth time.

The Host Team is often the first impression of the church. Whether we’re parking cars, serving coffee, or holding a door open; every act of kindness affects this first impression. We have the privilege of serving the church weekly, reminding us of the bigger picture of being Christ’s body. When we function as a unit, people are impacted and lives are changed.

Thank you again for serving on the host team, and we look forward to serving along side of you!

 Host Team Staff:

 Jessica Mann

jessica.mann@portcitychurch.orgo. (910)202.8831c. (910)547.0570

 Kelly Cain

kelly.cain@portcitychurch.orgo. (910)202.8808c. (910)685.5500

I am on the team.

I need to be in the (volunteer location)

by (time)

after the service I need to

I serve on the Sundays. (red, blue, green, 1st &3rd or 2nd & 4th)

volunteer overview

contentsgreeting and ushering intro 1

greeting 2

ushering 4

cafe 5

bookstore 7

information desk 8

what about my kids? 9

1

GreetingandUsheringatPortCity

BeingagreeteroranusherisanimportantpartofSundaymorningsatPortCity.Notonlyareyouthevoiceofafriendly“goodmorning”tomanypeoplebeforetheservice,butyouarealsoaninformationsource.Ifeveryoudon’tknowtheanswertoaparticularquestion,youcanalwayspointpeopletotheInformationDesk.Thereareafewthingsyouneedtoknowinordertohelpyourgreetingexperiencegosmoothly:

• You’llserveonthesameteameachtimeyouserve• YoushouldarrivetotheHostTeamRoom45minutesbeforetheservicebegins.Itis

essentialthatyouarrive45minutesbeforehandsothatallnecessaryinformationcanbecommunicatedeffectively.Hereareyourarrivaltimes:

7:45forthe8:30service9:45forthe10:30service11:45forthe12:30service

MeetyourCaptainCaptainsareanessentialpartofyourSundaymorningontheHostTeam.Whatifyouneedadoorstopormoreofferingbaskets?Captainswillhelpwithsuchtasks,aswellasmuchmore.GuestServices:

Asagreeterandushernomatterwhereyouareinthebuildingmanypeoplewilllooktoyouasaninformationsource.TheymightwanttoknowwhereGrowZoneorTreasureIslandislocatedandwhenTILTisbeingheld,ormaybewhywe’recalledPC3(it’sacommonquestion,believeitornot).Thegoal,isthatwewouldleavewherewearepositionedthroughoutthebuildingandtakethemtotheministryenvironmenttheyaretryingtolocate.Besuretogetonthegeneralemaillistforweeklyannouncementssoyou’llstaycurrentwithPortCityevents.(gotoportcitychurch.org)Tshirts:Youhavebeenprovidedwithahostteamt‐shirt.Itisanoptionforyoutowearwhileyouareserving,itisnotarequirement.

2

InteriorDoorGreetersEachservicerequires12InteriorDoorGreeters(IDG’s)tofunctionsmoothly.AsanIDG,youwilldistributebulletinstopeopleenteringthemainauditorium.BulletinscanbefoundintheroomsoneithersideoftheInformationDesk.IDG’saretoremainattheirassigneddooruntiltheannouncementshavebegun.

• InnerAuditoriumDoors:InsidedoorstotheauditoriumareNEVERtobeproppedopen,thoughIDG’sshouldopenandclosethemaccordinglyaspeoplepassthrough.Keepingtheinteriordoorsshuthelpsmaintainacomfortabletemperatureinthemainauditorium,aswellaspreventstheon‐stagehazefromsettingoffanyfirealarms.

• OuterAuditoriumDoors:Doorstopsforthesecanbefoundinanearbybasket.ThesedoorsshouldbeclosedwhentheIDGleaveshisorherpostwhentheannouncementshavestarted.

• Pleaseremembertoputbulletinsbackonthetables,andkeeptheareaaroundyour

doorlookingtidy

• Ifyouareplacedatthe2ndsetofinteriordoors,yourmainjobistoopendoorsforpeopleastheycomein.

ExteriorDoorGreetersEachservicealsorequires14ExteriorDoorGreeters(EDG’s)inordertofunctionsmoothly.Forthesamereasonastheinnerauditoriumdoors,weaskthatthesedoorsnotbeproppedopen.Openingandclosingthemforpeopleastheyenteranddepart,ratherthanproppingthem,bothmaintainsthetemperatureinsidethebuildingandaffordsanopportunitytointeractwithpeopleastheypassthrough.Duetodifferentweatherconditionsthatday,weaskthatallgreeterspreparefortheweatheroutside,incaseyouareplacedonanoutsidedoor.

3

AllGreetersAttheendoftheserviceduringMike’sprayer,quietlyreturntoyouroriginaldoorinordertodismissthecongregation.Remembertocollectrecycledbulletinsatthesedoors.Stayatyourdooruntilmostofthecrowdhasdismissed.

4

UshersUshersareresponsiblefor:

1. greetingpeopleasthecomeintotheauditorium2. helpingseatpeopleaftertheservicehasbegun3. collectingtheofferinginthebasketsprovided.(basketsarelocated

attherearoftheauditoriumandshouldbedividedupbysections)

• SeatingItisessentialthatushersbeasdiscreteandnon‐distractingaspossible,makingsurenottodisrupttheserviceandthoseworshipping.Thesectionthatyoupassyourbasketsoutto,isthesectionthatyouareresponsibleforseatingpeoplein.Weneedtobesuretofillupthefrontoftheauditoriumfirst–andthenaspeoplecomein,seatpeopleaccordingly.

• Attheendoftheservicebesuretogobacktoyoursectiontoclean

upanyleftbehindbulletinsorcoffeemugs,placeanyleftbehinditemsinthelostandfoundlocatedbehindtheinfodesk,oldprogramscangointotherecycleboxlocatedunderthebulletinsoneithersideoftheinformationdesk.

• Tshirts:Youhavebeenprovidedwithahostteamt‐shirt.Itisan

optionforyoutowearwhileyouareserving,itisnotarequirement.

5

Café

Ifyouhaven’tnoticed,peopleatPortCitylovecoffee!That’swhyweneedawesomevolunteerstoserveinthecafé.EachweekthereistheopportunitytoservecoffeetomanyPortCitygoers,whichifyou’reacoffee‐drinker,youknowhowmuchthiscanmeantosomeone!Inordertomanagethechaosbehindthecafécounter,we’vecomeupwithsomethingsthatwillhelpdojustthat!

• Thescheduleisbrokendowninsuchawaythatyouwillservewiththesameteameachtimeyouserve.IfyouareunabletoserveonascheduledSunday,pleaseletJessicaknowsothatshecanfindadequatecoverage.Thisisextremelyimportantbecauseeachteamissmall!Sincethecaféisopenallday,volunteersserveintwo‐hourtimeblocks.

Herearethetimes:

8:30service:Servefrom7:45amuntil10:00am10:30service:Servefrom10amuntil12noon12:30service:Servefrom12noonuntil2pm

• Team‐workeachteamismadeupof6to8volunteersandacaptain

whowillleadtheteam.Thecaptainwillassignpositions,monitortheoverallfunctioningofthecafé,andcarefortheteamasawhole.

Serviceopportunitieswithinthecafé:TheBrewer:youwillberesponsibleforgrindingtheappropriateamountofcoffeeandkeepingthebrewersgoingthroughouttheservice.Server:youwillbeatoneofthefivecaféstations.Eachstationhasapotofregularcoffee,apotofdecafcoffee,coffeecups,andsleeves.CondimentStationRestocker:yourjobistobeonthecaféfloormakingsureeverythingisstockedaswellhashelpingwiththeflowofpeopleduringbusytimes.Inthecafé,thebusiesttimeisrightbeforetheservice.

6

Cafébestpractices:

• Wewillnotservecoffeetoachildwhoisunaccompaniedbyanadult.Evenifthechildsays,"myparentisoverthere..."wewillstillnotserveittothem.Wehavealreadyhad2incidenceswhereachildhasbeenburnedbythehotwaterforteaorbycoffee.Wewillhaveasmallstackoflidsbyeachstation.Thisisforthedrinksgoingtochildren.Wearedoingourbesttoprotectthemfromthehotbeverage.

• Thereisbottledwaterintherefrigeratorforyou.Wewantyoutohaveoptionsbesidesjustcoffeeorteawhileyouareserving.Youwillprobablygetalotofrequestsforicewater,icecoffee,orjustacupofice.Unfortunately,becauseofhealthcodeissues,wewillNOTbeabletoservecupsoficeoutoftheicemaker.Ifpeopleask,wehaveawaterfountaininthehallwayacrossfromthecaféandusetheseparatewatercupsthathavebeenprovided.Currentlyweareonlygoingtoservecoffeeandtea.Whenthatchangesatalaterdate,wewillinformeveryone.

• Checkin–whenservinginthecafébesuretocheckinatthecafé:Insidethestorageclosetyoucangetyournametagandapron.Pleasewearbothwhenyouareserving.

• Pleasebeontime:Sincethecaféwillbeclosed30minutespriortoyourteamsarrival,itisimportantthatyoudoyourabsolutebesttobeontime!

• Caféhoursare:7:45‐9:3010‐11:3012‐1:30Atthetimeofclosing,theteamwillclosethecafébypullingtheropestoblockoffthecoffeecounter.Doingthisenablesustoprepaeforthenextservice(ortoclosefor12:30)aswellasprovidingadequatetimefortheteamstoswitchover.

• Tshirts:Youhavebeenprovidedwithahostteamt‐shirt.Itisanoptionforyoutowearwhileyouareserving,itisnotarequirement.

7

Bookstore

WelcometothePortCityBookstore!Wearesoexcitedthatyou’vedecidedtoserveinthisarea.Ourhopeisthatyou’lltakesometimeandgettoknowtheareaasyouserve.Howitworks:youwilleitherserveeveryotherSunday,oreveryThirdSunday.Regardless,eachtimeyouserveitwillbewiththesameteam.Whenit’syourtimetoserve,cometothebookstoreatthespecifiedtime.Thatiswhereyouwillcheckinandgetyournametag.Sincethebookstoreisopenallday,volunteersserveintwo‐hourtimeblocks.

Herearethetimes:

8:30service:Servefrom8:00amuntil10:00am10:30service:Servefrom10amuntil12noon12:30service:Servefrom12noonuntil2pm

Teamwork:Eachbookstoreteamwillconsistof3‐4volunteers,andeachteamwillhaveacaptain.Thecaptaininthebookstorewillbethepointpersonandwillalsohelpthingsrunsmoothlyandtohelpyoulearnhowtooperatetheregisters.Answeringquestions:Whileyouareservinginthebookstore,pleasetakethetimetogothroughthebooksandreallygettoknowtheenvironment.Peoplewilloftencomeupandaskquestions,andbeingfamiliarwiththebookstorewillhelpyou!Duringtheserviceisagreattimetodothat!Tshirts:Youhavebeenprovidedwithahostteamt‐shirt.Itisanoptionforyoutowearwhileyouareserving,itisnotarequirement.

8

InformationDesk

AttheinformationdeskyouwillhavetheopportunitytopointpeopleinadirectionthatcanhelpthemwalkwithGod.WhetheritisasimplequestionaboutGrowZone,TILTtickets,retreatsign‐upsorpointingsomeonetowardsbaptisminformation,youwillbeapartofsomeone'sstory!Mostpeoplecomingthroughthedoorsforthefirsttimewillcometotheinformationdeskwithquestions!Sincethisistheinformationdesk,weareaskingourvolunteerstoservetwiceamonthonthesameteam.ThiswillensurethatyoustaycurrentontheeventsgoingonatPortCity.Whenitisyourtimetoserve,comebehindtheinformationdesktogetyournametagandbeginserving!Whileservingattheinformationdeskyouwillserveforapproximatelyanhour.

Hereareyourarrivaltimes:

8:30Service:Arriveat7:45amandserveuntilservicestarts.10:30Service:Arriveassoonas8:30serviceends(usuallyaround9:35am)

andserveuntilservicestarts.12:30Service:Arriveassoonas10:30serviceends(usuallyaround

11:35am)andserveuntilservicestarts.

Tshirts:Youhavebeenprovidedwithahostteamt‐shirt.Itisanoptionforyoutowearwhileyouareserving,itisnotarequirement.Infobook:AninformationbookonallthatisPortCitywillbesuppliedtohelpyoubestservethechurchbyequippingyoutoanswerquestionsmosteffectively.

9

Whataboutmykids? Volunteer Check in Procedures for Grow Zone and Treasure Island: VolunteersarevitaltothelifeofPortCityandwewanttodoallwecantohelpthemintheirservice.ThissystemwillhopefullyaidSundaymorningvolunteerswithyoungchildren.Hereitis:Sundaymorningvolunteerswillbeabletocheck‐intheirchildrenearlyintoGrowZone.Parentswhoareservingmaycheck‐intheirchildrenat8:00,10:00,and12:00.Note:ThisisonlyforSundaymorningvolunteerstousewhentheyarescheduledtoserve.SundaymorningvolunteersmustpresenttheirvolunteerbadgetotheGrowZoneteamtoverifytheirstatusasavolunteer.So,theyarefirsttoreporttotheirserviceareatocheck‐inwiththeirministry’svolunteercoordinator.3.Howitworks… 8:00check‐inisforvolunteerswhowilleither: 1.Serveduringandattendthe8:30serviceOR 2.Serveduringthe8:30serviceandattendthe10:30serviceOR 3.Attendthe8:30serviceandserveduringthe10:30service. 10:00check‐inisforvolunteerswhowilleither:

1. Serveduringandattendthe10:30serviceOR2. Serveduringthe10:30serviceandattendtheeither8:30or12:30OR3. Attendthe10:30andserveduringthe12:30service.

12:00check‐inisforvolunteerswhowilleither:

1. Serveandattendthe12:30serviceOR2. Serveduringthe12:30andhaveattendedapreviousservice.

TheLine:OutsidethemainGrowZonedoors,therewillbealinedesignatedjustforSundaymorningvolunteers.At8:00,10:00,and12:00,thevolunteerswillbeletontotheGrowZonehallwaytocheck‐intheirchildintotheappropriateGrowZoneclassrooms.Ifavolunteerislateandnotinlineby8:00,10:00,or12:00,thentheywillbedirectedtothegeneralGrowZoneline.ThegeneralGrowZonelinewillhaveaccesstotheGrowZonehallwaystartingat8:10,10:10,and12:10withcheck‐inbeginningattheclassroomdoors.

10

AttheClassroomDoor:Sundaymorningvolunteersandtheirchildrenwillreceivematchingtags,likenormal.SundaymorningvolunteersneedtoinformtheGrowZonehostattheclassroomdooriftheirchildisstayingforoneortwoconsecutiveservices(8:30and10:30OR10:30and12:30.)TheGrowZonehostwillmakenoteonbackofchild’stagifthechildisstayingforoneortwoservices.Ifthechildisstayingfortwoservices,theparentvolunteerwillnotpickuptheirchildinbetweenservices,butwillbeabletoleavetheirchildtostaystraightthroughinGrowZoneforthenextservice.Pleasenotethatvolunteersmayonlycheck‐intheirchildintoGrowZoneforamaximumoftwoconsecutiveservices.ImportantNote:IfSundaymorningvolunteersareabletomakearrangementswithspouses/family/friendssotheirchilddoesNOTstaytwiceinGrowZone,weaskandencourageforthesearrangementstobemadeinordertohelpwithGrowZone’scapacity. 4.Whew,yougotallthat?? Okay,inanutshell…

• Arriveearly‐‐‐7:45am,9:45am,and11:45am.Thisisveryimportant!!!

• Sundaymorningvolunteerswillbeabletocheck‐intheirchildrenearlytoGrowZoneat8:00,10:00,and12:00.

TreasureIsland:TreasureIslandwillhavea15minutewindowopenbeforeeachhourtoallowSundaymorningvolunteersonlytocomeinandsign‐intheirchildren.Inotherwords,from7:45‐8:00,9:45‐10:00,and11:45‐12:00,volunteerswillneedtocometotheTreasureIsland’sfrontregistrationdeskandexpresstheyareavolunteerneedingtocheck‐intheirchild.ATreasureIslandvolunteerwillescorttheminsidetotheregistrationtablessotheycanregisterandobtainasecuritybadgefortheirchild.ThentheyaretotaketheirchildwiththemtowheretheyareservinguntiltheTreasureIslandbreakoutdoorsopenat10min.afterthehour(8:10,10:10,12:10).Atthistime,theSundaymorningvolunteerwillaccompanytheirchildtohis/hersmallgroupinthebreakoutroomsandthenreturntotheirvolunteeringposition.PleasenotethatiftheSundaymorningvolunteermisses(i.edoesnotgettoTreasureIslandbefore8,10,12)thisearlyregistration,theywillhavetowaitinthegeneralline.PleasenotethatcurrentlyTreasureIslanddoesnothaveaholdingareayettoallowkidstoremaininTreasureIslandbetweenservices.