How to Chart your Own Course in Navigating your Emotional Intelligence Developed and delivered for:...

How to Chart your Own Course in Navigating your Emotional

Intelligence

Developed and delivered for:

Executive Assistants Spring Conference

Jan Dwyer Bang, MBA, CSP

Charting the Course

After attending this training session, you will be able to:

Practice emotional control by managing your emotions in tense situations

Create a positive work environment for your team members and colleagues

After attending this training session, you will be able to:

Be able to “tune” into your emotions and the emotions of others

Increase your leadership capacity by integrating your “head” with your “heart”

Resources

www.jandwyerbang.com/EAG

Activity Someone you Admire as a Leader

What do you think really made this person successful?

• Listens• Passionate• Good communicator• Inclusive of others• Inspirational• Motivating• Positive • Personable

What do you think of when you think of Emotions?

EmotionsConventional High Performance

Sign of weakness

No place in workplace

Table them

Interfere with good judgment

Sign of strength

Essential in business

Integrate them

Essential to good judgment

EmotionsConventional High Performance

Distract us

Sign of vulnerability

Inhibit the flow of objective data

Motivate us

Make us real and alive

Provide vital information and feedback

We Need our Emotions!

Question for Discussion

(Big) Life Decisions:

% ____(Logic)

% ____(Emotion)

Emotional Intelligence

It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations!

Emotional Intelligence

EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful.

- Daniel Goleman

Emotional Intelligence

Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

-Daniel Goleman

Self-Awareness – Know thyself!

Self-Management – Manage your emotions

Social Awareness – Ability to be empathetic

Relationship Management – Ability to collaborate with others

EQ and LeadershipEmotional intelligence is central for leadership.

The importance of EQ increases, the higher you go up in an organization.

For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities

Emotional Intelligence…

Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward.

Resonance

The Latin Word, resonare, to resound

Resonance – “The reinforcement or prolongation of sound by reflection,” or “by synchronous vibration.”

-Oxford English Dictionary

Essi Systems EQ Map®

Short Assessment in your Appendix

Emotional Intelligence Self Assessment

Tips to increase your Self Awareness

Check in – What is your… Energy Level right now?Level of open-mindedness and open-heartedness right

now?Current Level of focus?

Connect feelings with their sources

Expand your feeling word vocabulary

Factors that Influence Self-Management

Frequent physical activity

Eating 5-6 times a day

Using humor

Deep sleep

Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf

Tips to increase Self Management

Show appreciation to those around you

Practice self-restraint

Practice adaptability & risk taking

Be open to change and innovation

Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf

Emotions can be picked up by others. This is called “Emotional Contagion”

When someone is enthusiastic and vibrant, you may “catch” some of that person’s emotional state of optimism. Or if someone approaches you in a down mood, you may suddenly feel blue.

Recognize some emotional distanceAdapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf

Are my emotions worth catching?

Tips to increase Social Awareness

Become an observer of others (Try to put yourself in someone else’s shoes)

Pay attention to people’s non verbal communication

Develop the skill of coaching – not advising

“No one expects a leader to be perfect, only genuine and honest.”

Practice empathetic listening and dialogue

Respond with care to new ideas

Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf

Don’t get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly

Say, “Here’s how I feel about this,” or “What leads you to conclude that,” or “Are we starting with different assumptions?”

Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf

Tips to increase Relationship Management

Learn to be optimistic

Withhold your judgments

Expect the best from the start

Tips to increase Relationship Management

During conflict, calm down, tune into your own feelings and show a willingness to work things out

Draw all of your team members into active participation

Share credit

Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf

•Be surprised every day!

•Create a possibilities journal

•Hang around creative people

•Count your blessings

How to Increase your EQ

EQ Factor Ways to Increase It

Self Awareness (Accurate Self-Assessment)

Self-Assessments - Communication Style (DiSC) or EQ Assessment or Time Mastery Assessment

1. Fill out Pages 3-5 – select the response that indicates how much you agree or disagree with each statement. Rub a coin on one of the four ovals.

2. Turn to Page 6 to find your overall time mastery. (Add together all 12 of the Category scores from pages 3-5).

3. Turn to Page 7 to highlight each of your strengths and weaknesses in each of the time management categories. Circle the number that represents the total score for that category and connect all the points in a graph.

4. Fill out Page 8 and fill out questions 1-7.5. Read page 9.

Self-Assessment TIME MASTERY PROFILE

Reflection time: 30 minutes

Key Learning’s

The EQ Factor that you will focus on in the next 21 days

Action items you will commit to doing that will help you increase this EQ Factor

After attending this training session, you will be able to:

Practice emotional control by managing your emotions in tense situations

Create a positive work environment for your team members and colleagues

Be able to “tune” into your emotions and the emotions of others

Increase your leadership capacity by integrating your “head” with your “heart”