I intelitrac. Login Exit inTeLiTrAC New Customer Edit Customer New Ticket View Ticket CalendarLogout...

Preview:

Citation preview

iintelitrac

Login

Exit

inTeLiTrAC

New Customer

Edit Customer

New Ticket View Ticket

Calendar Logout

inTeLiTrAC

Name ABC Enterprises

Contact Person DEF XYZ

Phone (cell) 420-007-9211

Phone (home) N.A.

Phone (Office) 007-420-9211

Email def@abc.com

Address 123, Abc ln., # 130, city, TX

Typeo Business o Indiviual

inTeLiTrAC

New Customer

SaveMain Menu Create

Ticket

inTeLiTrAC

Customer Name

Contact Person

Contact Number

Problem Scope

Service Date / Time

Problem Description

Hardware / Software required

Payment Rate oFixed oHourly

New Ticket

Main Menu

Set AlarmCancelReset

inTeLiTrAC

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.

Hardware / Software required

System fan and CPU.

Payment Rate $50 .00 Fixed oHourly

New Ticket

Main Menu

Set AlarmCancelReset

inTeLiTrAC

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Come and troubleshoot.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionXp 525eLaptop not turning on.

Hardware / Software required

Power adapterBattery pack.

Distance from Off. 12 miles

Payment Rate $50 .00 oFixed oHourly

New Ticket

CancelSet AlarmCancelReset

Date

Time

Clear OK

iintelitrac

Customer Name ABC Enterprises

Date: 12/12/2012 Time: 12:12 PM

Remind Again Reschedule

Service Call in 30 minutes

11:42 PM

OK

inTeLiTrAC

Login

Exit

Username

Password

Login Back

Customer Name ABC Enterprises

Date: 12/12/2012 Time: 12:12 PM

Remind me again in

o 5 min o 10 min o 15 min

11:42 AM

Back

Customer Name ABC Enterprises

RescheduleDate: Time:

OK Back

11:42 PM

Customer Name ABC Enterprises

Date: 12/12/2012 Time: 12:12 PM

Time to leave for the ticket

OK Reschedule

12:12 PM

After 30 minutes

Customer Name ABC Enterprises

123, Abc ln., # 130, city, TX 11111

Time to leave for the ticket

YES GPS NO

12:12 PM

Please enter your Current Location

House / Block #

Street name

City State

GPS Back

12:12 PM

12:12 PM

ABC Enterprises

Please click intelitrac icon when you reach ABC Enterprises, which is

12 miles away from here and39 minutes is the total trip time

GPS OK

12:12 PM

inTeLiTrAC

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.

Hardware / Software required

System fan and CPU.

Payment Rate $50 .00 Fixed oHourly

Current Ticket

Main Menu

OKCancel

Arrived

inTeLiTrAC

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

NOTES Stop Service Time

Current Ticket

Main Menu

Set AlarmCancel

Take a photo

inTeLiTrAC

ABC Enterprises

Mr. DEF XYZ

420-007-9211

Initial Complaint: Computer doesn’t turn on.

Date: 12/12/2012 Time: 12:12 PM

Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.

$50 .00 Fixed

Technician: MASAKSSBB (#001122)

Summary

Main Menu

E-mailCancelSign

inTeLiTrACCurrent Ticket

Set AlarmCancel

Take a photo

Back

Customer Signature

Technician Signature

Save Back

inTeLiTrACCurrent Ticket

ABC Enterprises

Mr. DEF XYZ

420-007-9211

Initial Complaint: Computer doesn’t turn on.

Date: 12/12/2012 Time: 12:12 PM

Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.

$50 .00 Fixed

Technician: MASAKSSBB (#001122)

Customer

Technician

Manager

Send Add Back

inTeLiTrACE-mail Summary

inTeLiTrAC

E-mail Sent

Logout Main Menu

iintelitrac

Save Back

iintelitrac

Saved Back

Another

December 2012

Monday Tuesday Wednesday Thursday Friday

1 2 3 4 5

8 9 10 11 12ABCnoon

15 16 17 18 19

22 23 24 25 26

29 30 31 1 2

Calendar

Outline Back

inTeLiTrAC

Customer Name ABC Enterprises

Contact Person DEF XYZ

Contact Number 420-007-9211

Problem Scope Computer doesn’t turn on.

Service Date / Time 12/12/2012 12:12 PM

Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.

Hardware / Software required

System fan and CPU.

Payment Rate $50 .00 Fixed oHourly

Ticket Details

Main Menu

Set AlarmReset

Back

Dec Ticket InformationStartTime

End Time

1

2

.

.

12 ABC Enterprises – Fan / Heating issue 12.12 N.A.

.

.

30

31

Calendar

Main Menu

Set AlarmReset

Back

inTeLiTrACAdd Email

Set AlarmCancel

Take a photo

Back

iintelitrac

Save Back

iintelitrac

Saved Back

Recommended