ICT Global Townhall - United Nations · ICT Global Townhall. May 2017. Atti. Agenda. ICT Strategy:...

ICT Global TownhallMay 2017

AgendaICT Strategy: Update on ImplementationICT StructureFinancial ResourcesInformations Communications Technology DivisionGlobal Operations and Regional Technology CentresEnterprise Application CentresInformation SecurityBusiness Intelligence & AnalyticsDigital AgendaInnovationSupportHR Mobility

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ICT StrategyUpdate on Implementation

ICT Strategic Roadmap: 5 Years

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Latest resolution on ICT (A/RES/71/272 B)

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Mandate Expected actions

ICT important “to strengthening oversight and accountability and in increasing the availability of accurate and timely information to support decision-making” (A/RES/71/272 and A/RES/70/248)

BI & Analytics:• Strengthen capacity• Developing a plan to de-fragment• Work with Data Governance Board to

harmonise and consolidate resources and data warehouses

Strengthen technical authority • Improved collaboration between OICT and DFS

• Central role of CITO• ICT budgets and projects reviewed by

OICTFragmentation identified as a significant issue

• Cooperation of managers critical• ACABQ expects cooperation from all

entities• OICT will continue to engage Depts

Latest resolution on ICT (A/RES/71/272 B)

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Mandate Expected actions

Harmonization of applications and websites

• Review budgets and projects from all funding sources to refine analysis

• Reduce beyond 1000 apps by 2020“Full support and commitment of senior management” (A/RES/70/248 B) integral to ICT strategy implementation

• BOA recommended language added to USG/ASG compacts

• OICT will continue to engage Depts

Key accomplishments in year 2 (2016) infrastructure and architecture is running smoothly Umoja and other key enterprise systems have been deployed (e.g.

Docs, Identity, Connections, iNeed) systems and services are more secure single global service desk (Unite Service Desk) established for

enterprise applications with a number of local help desks consolidated positive and productive collaboration between departments, and notable

achievements in partnership with the Department of Field Support (DFS)

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Progress overview in numbers – 2016

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ICT Structure

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Global operations

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Secretary-General’s Bulletin ST/SGB/2016/11(effective 20 September 2016)

defines the organisation of OICT, in addition to internal policies and procedures for formalisingdesignation and delegation of authority

Governance and compliance: DoA

Secretary-General(Chief Administrative

Officer of the organization, Article 97 of UN Charter)

Under-Secretary-General / DM

Chief Information Technology Officer

Designated Officials10

Financial Resources

Funding modalities for new initiatives Rate Card/Cost recovery Consolidation of ICT resources

• Reflected in the proposed programme budget

Trust Fund/Resource Mobilization Partnerships – Corporate, Academic, NGOs

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ICTDTechnology in the field

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Information and Communications Technology Division 16

Background Alignment with Organization’s ICT Strategy and

development of Field Technology Framework Optimization of core ICT Operations Repositioning and delivery of innovative solutions Support enterprise initiatives

Information and Communications Technology Division 17

Field ICT Delivery Model

RegionsImplementation of strategic objectives

Governance

Work Plans

M I S S I O N SImplement Advise Pilot Innovate

StrategyDirectionPolicy

Communication

Architecture

Oversight

ComplianceProgramme

Management

Decisions

StandardsStakeholder Relationships

GSCOperational

Hub Implementation of

technology solutions Governance

SLAsDesignTransition

DeliverMonitor

Information and Communications Technology Division 18

Optimization – Major Impact Initiatives

Information and Communications Technology Division 19

Situational Awareness

SITUATIONAL AWARENESS PROGRAMME

REPORTING & BIGEO VISUALISATIONTRACKINGAND SENSORS

DATA CAPTUREDATA CAPTUREAND VALIDATION ANALYSIS

Which tools are used for data capturing and validation?

How do we track personnel and asset movements?

How is the data analyzed by different units?

How is the data presented to the end user?

How is the data reported by different units?

PRODUCT DESIGN AND DELIVERY

STRATEGIC GUIDANCEPolicy and governance │ Processes, workflows, procedures │ Communications │ Training

TECHNICAL DIRECTIONICT security and access control │ User experience and service catalogue │ Architecture │ Reporting and BI

Global Operations and Regional Technology Centres

RTCsGOAL 1: Mobile Workforce ProgrammePhase II – New Email System Implementation

GOAL 2: Information Security

GOAL 3: Harmonization of ICT: infrastructure, data centre and service delivery

GOAL 4: Innovation, Support to SDG’s new approaches to partnership

Global Operations

GOAL 5: Service Level Management

GOAL 6: Application Hosting Migration to Enterprise Data Centre

GOAL 7: Disaster Recovery

GOAL 8: Enterprise Network Operations [ST/SGB/2016/11 paras. 7.4-7.5]

GOAL 9: Global Monitoring [ST/SGB/2016/11 para. 7.5]

unite.un.org/office36522

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What will we get now? Outlook (mail, calendar, and more) Office 2016 (Word, Excel, PowerPoint) Skype for Business (chat and IM only)

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OCHA Colombia

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“It’s the easiest and best technology experience I have had since joining OCHA in 2007.”Chiara Capozio, Humanitarian Affairs Officer (OCHA, Colombia)

ECA26

Client-centric service: Unite Service Desk

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Role of Regional Technical Centers

Global• Strategic

Direction• Vision • Governance • Policy /

Standards

Regional• Align

strategic direction with regional program delivery

Local• Local / Office

/ Campus IT Services in support of local mandates

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Intelligent Wide Area Network (IWAN) Determines when it is more efficient to use internal network

versus external internet for transmission of data Collaboration between OICT, ICTD and RTCs

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Benefits: Better connectivity Consolidated operation Economic savings

Enterprise Application Centres

Enterprise applications

Rations Management Fuel Management Contingent-Owned Equipment

iNeed and Self Service Unite Identity

Travel Advisory TRIP

Fiel

d-fo

cuse

dS

ecre

taria

tS

afet

y &

S

ecur

ity

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ICTD

EAC

Unite Self-Service and iNeed Redesigned GUI for self-service; mobile

release coming in 2017 iNeed for non-ICT service management:

HR, Finance, Payroll, Facilities, Visa, Transport, Supplies, Engineering,

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Unite ID Migration to the cloud in 2017 76,589 active records

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Sec

reta

riat

Sec

reta

riat

& M

embe

r S

tate

sEnterprise Applications

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inspira docs

connections web (drupal)Official Document System

Digital Rights Management

Unite Docs – usage growth past 3 yearsGrowth of UniteDocs - 3 years

Jan-15 Jan-16 Jan-17Users 464 2407 4594Documents 461000 1510614 2762523Content Size 329 1221.101 725044

Jan-15

Jan-16

Jan-17

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

Number of Users

Jan-15

Jan-16

Jan-17

0

500000

1000000

1500000

2000000

2500000

3000000

Number of Documents

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Web Rationalization & Standardization Programme

Initial Inventory ➔ Website Review ➔ Remediation Actions

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1575Websites

InventoriedWebsites belongingto the UN or using

the UN logo

432Non-UN

Websites

1143UN Websites

Website owners instructed to stop using UN logo

418Agencies, Funds and

Programmes

725Secretariat Websites

Ongoing -standardscompliance andremediation

Contacted website focal points to address issues

Evaluation Criteria

Compliance Assessment

Rationalize

Harmonize

Website Inventory

Improved Website Governance

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Application Rationalization Project

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*

422 applications were migrated, consolidated and retired last year

Total=434 ERP-related apps Total=1,262 Lotus Notes Application

Enterprise applications

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Mem

ber

Sta

tes

Sec

reta

riat

& M

SS

ecre

taria

t

SHERLOC

goPortfolio(software

products for Member States

UmojaProgrammatic and Donor Reporting

(UN Projects) conferences tours

Lotus Notes Application

Rationalization Process (LNAP) gift registry contactspark

Umoja Data Interfaces

(AIP Registry)

goPortfolioSoftware Products for Member States Develop sustainable and affordable IT solutions Make these solutions available to key government

institutions for use in their jurisdictions Close collaboration with substantive units and user

communities By establishing and strengthening national capacity to

gather, analyse and disseminate data, information and intelligence and conduct tactical and strategic analyses these tools help MS formulate relevant policies, rules and laws

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goAML Anti-Money Laundering solution goAML is an intelligence analysis system intended to be

used by the FIU (Financial Intelligence Unit) providing a base for financial investigations

goAML is in use in 58 countries around the world (next deployment will be Germany and Switzerland)

https://goaml.unodc.org

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Unite Contacts Mobile optimized web

application Search for colleagues'

contact information, pictures, Umoja Leave information on any connected device

60k plus contacts fromVienna and New York based Organisations, DFS, ESCWA

https://contacts.un.org

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Information Security

Information security

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InfoSec mandatory programme All ICT users must complete Available in inspira (internal)

and DSS training portal (external)

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infosec.un.org

53K+ have passed*

* As of 21 April 2017

Hall of Fame (infosec.un.org) Encourage the public to assist by disclosing vulnerabilities in

UN publicly accessible systems

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Hall of Famers

Policy & details

Integral part of the UN Project Life Cycle (LC) Identify potential security deficiencies and exposure to risks Determine adequate controls to minimise risks to acceptable levels Provide specific security advice and assistance throughout

Information security & projects

Internal information (see ST/SGB/2007/6)

confidentiality public information unclassified confidential strictly

confidential

Exposure

Internal Level 1 Level 1 Level 2 Level 3

External Level 1 Level 2 Level 3 N/A

Project initiationdetermination of information security requirements

Designdetermination of specific information security controls

Release (“Go-live”)verification of implemented security controls for suitability and effectiveness prior to release

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Business Intelligence & Analytics

Analytics and BI outputs 100 generic BI reports across 18 functional areas 47 Umoja BI reports for clients in OCSS, OICT, USD, OPPBA,

Ethics Office, DFS, and OCHA Framework of 7 scenarios to classify BI reporting requirements New folder structure for entire Umoja BI platform improving

governance and management of BI reporting Identified and analyzed 5,847 data elements in 743 cubes in

Umoja BW Capacity building for data visualization Integrating data across systems (e.g. Umoja, insipira, iNeed) to

build customized reports for senior management

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DPA – Security Council Affairs Division• Public access• Combining web and

data viz elements

Analytics and BI outputs – Example 1

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Analytics and BI outputs – Example 2 Department of Management Dashboards for Senior Managers Dashboards covering: Finance, Procurement,

Travel, HR, Support, Project Management, Security, Technology• Internal access• 30 users

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Digital AgendaThe UN deserves the best technology organization

Digital Agenda

a holistic programme designed to leverage technology to strengthen the Organization internally, while also facilitating our work and fulfillment of our mandates

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A vision for the UN’s digital future

New technologies to address the range of complex threats to the UN, its information, people and assets particularly in

cyber space

Create a culture of innovation that tightly integrates

technology into areas of peace and security, human rights,

the rule of law, social and economic development and

humanitarian assistance and in all environmental efforts

Leverage mobile and cloud technologies for a modern,

flexible workforce

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Cyber crime in 2015 may have cost the global economy…

56https://www.juniperresearch.com/press/press-releases/cybercrime-cost-businesses-over-2trillion

Increasing number of cyber risks

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Organized Crime

Financing of Terrorism

Human Trafficking

Peace and Security

International Law

Awareness. Protection. Security.

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InnovationTechnology in support of the work of the UN

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OICT forges strong partnerships and relationships across multiple sectors with relevant actors to achieve impact.

Why collaborate? • Accomplish what individuals alone cannot; • Learning from partners; • Prevent duplication of individual or organizational efforts;• Overcome OICT’s gap in resources (services, products,

funding, & skills)• Provide a more systematic, comprehensive approach; • Provide more opportunities for new projects.

Partnerships

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Snapshot of current partnershipsAcademia

Columbia University (USA)Glasgow University (UK)*Charles University (CZR)*Dublin City University (UK) *Stanford University (USA)Lebanese American University (LB)*Singularity University (USA)Fordham University (USA)Rutgers University (USA)Universidad de Santiago de Chile (CL)KTH Royal Institute of Technology (SE)Thamasat University Thailand (THA)Chula University Asia (THA)Asian Institute of Technology (THA)National University Singapore (SGP)

Governments

AzerbaijanFranceGeorgiaHungaryIndiaLichtensteinMalaysiaRwandaSlovakiaSwedenUnited Arab Emirates United States of America

• NASA• Department of State

Private Sector

Qlik (USA)Tableau (USA)Microsoft (USA)Facebook (USA)Sales Force (USA)Thales (FRA)MasterCard (USA)Accenture Digital (USA)Telefonica (ESP)Infosys (IND)Dreamventures (USA)Razorthink (USA)Kasperksy Labs (RUS)Hearst Business Media (USA)Coursera (USA)What3Words (USA)Deepsense.io (USA)Techonomy (USA)Research Board Singapore (SGP)King Power ThailandSoftbank JapanYouvisit (USA)Blackboard (USA)Babel Street

Erasmus Mundus ProgrammeOICT has been accepted as an associate partner to the Erasmus Mundus framework for EU programmes for international higher education cooperation and mobility. This will enable EU-funded scholarships and improved mobility for Master Students from Erasmus Mundus partner universities (internships and projects).

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Innovation: Unite Ideas

7 Crowdsourcing

Challenges Completed

at:unite.un.org/ideas

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Innovation: UNTIL

United Nations Technology Innovation Labs

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Innovation

Communications has been formalized and expanded to support implementation of the ICT strategy

Strategic accomplishments include:

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Internal communications framework adopted

Network of focal points established

Global process of reposting content across local channels implemented

Increasing growth of social media channels

Increasing use of external communications (press releases, articles)

HR MobilityITECNET

What is ITECNET?

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ITECNET

INFORMATION MANAGEMENT

SYSTEM AND TECHNOLOGY

ITECNET:

~ 1215 positions in 3 Job Families

(~ 762 in family duty stations)(~ 525 are FS positions)

Information Systems Officer

Database Administrator Information Network

Officer Information Management

Officer Information Technology

Officer

Telecommunication Engineers

Telecommunication Officer

Digital Communication Officer

Broadcast Technology Officer

TELECOMMUNICATION TECHNOLOGY

MEDIA TECHNOLOGY

Two main staffing components

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VACANCIESJob openings

For internal and external candidates

♦ Lateral and for higher level

♦ Timelines: Posting of Job Openings to start in end of May and end of October 2017

MANAGED MOBILITYEncumbered positions

For internal staff members only

♦ Opportunity for lateral movement within the same job network

♦ Opt in during the first year

♦ Timeline: Opt in phase to start on 12 July 2017

• Temporary Job Openings • to cover interim-needs between staffing cycles and other short-term situations.

• Authority of Head of Department (in consultation with OHRM)• For abolition of posts and the reduction of staff or to implement a restructuring

approved by the General Assembly.• For surge, start-up and humanitarian emergency situations.

Outside of the semi-annual staffing exercise

Staffing Exercise

Learn more

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Visit our page on the HR Portal:https://hr.un.org/page/mobility

ITECNET page: https://hr.un.org/page/itecnet-staff

Checking your network: https://hr.un.org/staff-member-info

Webinars (staff): search for “staff selection” and “managed mobility” in the Inspira learning catalog

Career Coaching one-on-one - search for “coaching” in the Inspira learning catalog.

Mobility Support Toolkit - duty station guides, spouse employment information, global induction platform:

https://hr.un.org/page/un-secretariat-staff ITECNET Network Staffing Team: nst-itecnet@un.org General Contact: Anje Schubert, schuberta@un.org

Support

ICT Intranet - iseek.un.org/oict

Governance & Structure

Policies & Standards

Project Management

Information Security

Communications Services & Catalogue

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Quicklinks to key resources

Unite Website unite.un.org

OICT on iSeek iseek.un.org/oict

FAQs - key apps and services unite.un.org/faqs

ICT Governance unite.un.org/governance

Unite Community unite.un.org/community

Unite Products & Services unite.un.org/services

SOCIAL MEDIA

CITO on Twitter twitter.com/UN_CITO

Unite on Facebook facebook.com/UnitedNationsUnite72

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unite.un.org@UN_CITO

UnitedNationsUniteThank you!

Q & A

Appendix

Support and implement ICT Strategy Consolidation of ICT across the

Secretariat Defragmentation and continue

implementation of the Enterprise Delivery Framework

Strengthen information security and disaster recovery

Umoja Deployment & Mainstreaming Improved governance, delegation of

authority (in particular ST/SGB) Enterprise Business Intelligence and

Analytics Innovation Optimization of resources

ICT Priorities 2017

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Rations Management Now includes religious requirements for

food and rations Quality Management module under

development Online training available to Contingents

before arriving at the Mission $70 million worth of food and rations for

61000 troops in 6 PK operations (Mali, Cyprus, Darfur, Abyei, Congo, Lebanon)

Deployment continues in 2017-2018

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Fuel Management Android release in Sep-2017 Online training available to

Contingents before arriving at the Mission

Virtual Reality for operational training

Deployments in Somalia, Central Africa, Syria and Afghanistan in 2017-2018

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Contingent Owned Equipment Mobile release on Android

tablet Operational in South Sudan,

Somalia, Abyei, Mali, Haiti and Congo

Deployment continues in 2017-2018

Integration with Claims and Reimbursements

79

Safety and Security Information Management• CMISS of DSS joined OICT in

Feb-2016• 20+ safety and security related

information systems• Scope is UN System (half a

million users)• 4 large projects in 2017: TRIP

Sustainability; Physical Security Assessment; Travel Advisory Overhaul; Mobile Travel Advisor

Earthmed• Discussion of MoU with the

World Bank

Mission Reports• Use of CRM features• Collaboration ESCWA-ESCAP-

OICT

Financial Disclosure • Scope is UN System• Passed UAT in April-2017• Ready for next Financial

Disclosure cycle

Other applications

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Contributors16%

Readers84%

Heavy Contributors

1%

Intermittent Contributors

9%

Readers90%

Connections Industry

User ParticipationConnections statistics

81

Connections statistics

82

Top 10 Locations (last 90 days)

City Single Visits1 % Population Multiple Visits Avg. Visit

1. New York 2,505 38% 22,933 9.2

2. Vienna 159 14% 1,990 12.5

3. Bangkok 240 36% 1,880 7.8

4. Geneva 267 8% 1,460 5.5

5. Nairobi 108 6% 938 8.7

6. Santiago 56 11% 599 10.7

7. Beirut 59 12% 558 9.5

8. Addis Ababa 54 6% 383 7.1

9. Brindisi 32 8% 231 7.2

10. The Hague 20 3% 110 5.5

Unite Docs enhancements Implemented “Sync & Save” Only system certified for “Strictly Confidential” with Digital

Rights Management (DRM) Intranet version of Unite Docs - JIM Improved search Improved performance

83

Lotus Notes Application Rationalization Process Global migration of the Lotus Notes email to Microsoft Outlook To fully decommission Lotus Notes applications/databases will be retired

or migrated to enterprise solutions. To date 41 requests submitted: https://unite.un.org/lnarp

84

Umoja Data Interfaces (AIP Registry)

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Define and maintain functional and technical requirements for interfacing with the Umoja ERP solution

Ensure efficient and effective management of data requirements and the provision, implementation and support of relevant data exchange mechanisms in line with Umojamainstreaming

149 Request 52 Approved 27 Rejected 19 Withdrawn https://unite.un.org/aip

Umoja Programmatic Donor Reporting Dashboard Business Intelligence application that brings together substantive and

financial performance indicators on the UN programmatic activities in a clear and concise way. UN projects.

UNECE, UNCTAD, ESCWA, OHCHR, UNODC in production https://projects.un.org

86

goPortfolio Engagements >14 years & 186 engagements Customers: Internal (OIOS) & External (146 Member States)

87

goCASE – Case Management goCASE is integrated investigative case management and

analysis tool for government law enforcement, investigative, intelligence and prosecution agencies.

goCASE is in use in 9 member states around the world goCASE is the system used by OIOS Plans for a goCASE pilot in MINUSCA

https://gocase.unodc.org

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Other goPortfolio products Data/Intelligence Sharing Systems

• goTrace (http://gotrace.unodc.org): Confidential Data Matching System• goIntel: Secured Intelligence Sharing Platform (Used to interface Europol’s

FUI.net and Egmont Secure Web hosted by FINCEN/USA) Illegal drugs and the drug problem: (UN Drug Control Conventions)

• NDS: National Drug Control System: (> 14 years, > 40 Member States): track licit and illicit drug substances, and provide automated reporting to the International Narcotics Control Board (INCB).

• I2ES: International Import Export Authorization System (http://nds.unodc.org)

Corruption Prevention• goPRS (http://goprs.unodc.org): Public Procurement Review Software

(Monitoring and Oversight on PP) Assets Recovery

• goATR: Assets Tracking and Recovery System

89

Unite Conferences software Solutions Suite of online services, applications and tools used by the UN and

external entities to support conference management. 3 distinct areas of support:

• Meetings Management

• Document Processing and Delivery and Translation

• Reference & Terminology.

https://unite.un.org/services/unite-conferences

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eMeets eAPG gDoc/DCPMS CMA eCorrespondence

eSubscription Luna eRef UNTERM

Unite Conferences Engagements

Internal • DGACM• ESCWA• ECA• ECLAC• UNON• ESCAP

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External• IAEA• ICAO• Poland• ITU• IMO• UNESCO• World Bank

20 product engagements

Customers:

Unite Park Manage access control for vehicles and staff on UN premises using latest web

technologies and mobile RFID handheld scanners Supports Security Staff governing access restrictions and managing parking

resources

July 2016 live in New York - 42,000 movements, 2000 registered vehicles September 2016 live in Vienna – 670,000 movements, 5000 registered vehicles

92

Unite Tours Manage Guided Tours in UN

Offices Facilitates the complete

process • registering external user groups

• ticket costing

• tour time and

• staff planning to financial and availability reporting

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December 2009 Vienna, > 1.2 million Euro collected September 2014 Geneva, > 480,000 Swiss Francs collected November 2015 Nairobi, > 3.4 million Kenyan Shilling collected

Unite Gift Registry Facilitate the registry of received gifts to comply with the Organization's

policy on reporting gifts. Provides relevant information and allows staff to promptly report and

receive instructions https:// giftregistry.un.org

September 2016 launch of the Unite Gift Registry (New York Only)

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Global eLearning The eLearning Management System is the ultimate and most advanced capacity

building tool designed to reach officials of Member States in any location. The eLearning platform offers a variety of courses and modules capable to deliver a modern form of training in a secure and cost-effective way.

Human Rights, Drugs and Transnational Crime, Smugglingof Migrants, Human Trafficking, Border Control, Wildlife Crime, Forensics and Intelligence,Available both Online/Offline

34,000 registered Users 344 Modules 12 languages https://golearn.unodc.org

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SHERLOC SHaring Electronic Resources and Laws on Organized Crime initiative to facilitate the dissemination of information regarding the

implementation of the UN Convention against Transnational Organized Crime and its three Protocols.

https://sherloc.unodc.org

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Innovation Principles

97

Innovation is open to ALL personnel

A global coordinated approach

(HQ + RTCs + EACs + …)

Mobilizing Academia, Developer

Communities & Private

Sector

Innovation: UNTIL

98

Effective user engagement supports success throughout the entire project lifecycle

99

More champions

Stronger leadership buy-in

Less end-user resistance

Higher end-user adoption

More positive feedback

Project Initiation

Project Close

Project Execution