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Ingram Micro | SMB Services
Every engagement includes:
Pre-Sales Technical and Business Development Support
A solution architect assists with scoping, identifying, qualifying and pricing the business
development opportunity.
Assessment and Design Support
Customer requirements, expectations, timelines and technical design are assessed.
Proposal and Statement of Work Creation
A Statement of Work (SOW) is created and delivered to you for delivery to your customer.
On-Site Professional Services Deployment
Resources are deployed for on-site consulting and implementation.
Project Engagement Management
An engagement manager provides delivery management and a consistent approach to implementation.
Customer Satisfaction Analysis
A follow-up customer satisfaction survey and report is provided to ensure your customer is satisfied
with the engagement.
Practice Group MembersThe Practice Group members are a subset of Ingram Micro Services Network (IMSN) solution providers who meet the requirements for a professional technology practice in:
Business Continuity (2007) Security
Data Capture Storage
Digital Home VoIP
Digital Signage (2007) Wireless/Mobility
Document Management
Through Custom Installation Services you can access these high-quality solution providers to deployand deliver solutions that are not core to your business. This enables you to take advantage ofopportunities in emerging high-margin markets and technologies.
Ingram Micro Custom Installation Services provides pre-
and post-sale support and ensures properly scoped and
delivered services that are part of every engagement.
Develop professionalon-site services for yourcustomers’ uniqueenterprise servicesrequirements.
Technologies coveredinclude:
• Applications
• Assessments
• Data design and recovery
• Infrastructure
• Networks
• Security
• Systems
CustomInstallationServices
© 2006 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under licenseby Ingram Micro Inc. All other trademarks are the property of their respective companies. 10/06 45826.1000a
Applications
Custom Programming — .ASP, Java,
.Net, VB
Database Migration and Tuning —
Oracle, mySQL, SQL
Portal Implementation — SharePoint
Software Distribution and Management
Thin Client Solutions
Software Mobility Solutions
Web Infrastructure Planning
and Buildout
Assessments
• Asset Discovery and Documentation
• Backup and Storage Assessment
• Compliance Audit — HIPAA, ITIL, SOX
• Data Center Infrastructure
(Mechanical) Assessment
• Network Infrastructure Assessment
• Security Assessment
• Software Compliance Assessment
• Systems Infrastructure Assessment
• Wireless Site Assessment
Data Services
• Disaster Recovery Consulting
• Enterprise Backup Installation
and Configuration
• Replication and High Availability
• SAN Design and Implementation
• Storage and Backup Assessments
Infrastructure
• Data Center Assessments
• Data Center Relocation and Moving
• ITIL Consulting
• Policy and Procedure Development
• Racking, Power and Cabling
• Wireless and Wired Solutions
Networks
• LAN/WAN Design and Implementation
• Network Infrastructure Assessments
• Network Security — Firewalls, IDS, IPS
• Security Assessments
• Structured Cabling
• VoIP Solutions
• Wireless Design and Implementation
Security
• Antivirus and Spam Filtering
• Compliance
• Identity Management
• Penetration Testing
• Security Infrastructure Assessment
• Single Sign-On
Systems
• Desktop Application Deployment
• Desktop/Systems Management
Solutions
• Messaging and Groupware
• Network OS Installation/Migration
• PC Imaging, Installation, Migration
and Disposal
• Server Consolidation
• System Infrastructure Assessments
• Virtualization
Technologies Covered/Services Offered
For additional information, please contact the Ingram Micro Services Network at (800) 456-8000, ext. 24572.
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