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Meg Henderson
Introduction to
co design
Today…
Explore co design including:
• Why you would use it
• What it is
• How it differs to consultation
• Planning your approach
• Implementation
Acknowledgement
Kelly Gray0401 974 837kelly@graymatterconsulting.com.auwww.graymatterconsulting.com.au
kellygrayknowscodesign
graymatterconsulting.com.au
Why co design?
Tailor our responses better
Why co design?
Empower our community
Why co design?
Gain
knowledge of
topics we don’t
have lived
experience of
Why co design?
It’s preventative
Why co design?
Meet accreditation:
• E.g. Aged Care
Standard 6:
Feedback and
complaints
10
Principle 1People are assets: the skills and strengths they bring are used in the process of change
Principle 2People feel there is a safe space to speak up and be listened to
Principle 3People are equal partners in the process, ensuring accessibility for everyone
Principle 4Everyone commits to contributing and benefits from being involved
Principle 5Everyone is involved in decision making and it is clear how decisions are made
Principles of co-design
graymatterconsulting.com.au
What can I use co-design for?
graymatterconsulting.com.au
o Designing a new program/service
o Identifying a need or gap in services
o Re-designing an existing program/service
o Evaluating current services or programs
Co design GuidePeople with Disabilities Western Australia
• Organisationalconsiderations
• Consumer considerations
• Form working group
Working group
planning
The co-design process part one: Planning
graymatterconsulting.com.au
Start with an idea
Form a co-design working group
Co-define your project
Develop your evaluation framework
1. Engage 2. Plan 3. Explore
Activity One
• Select an idea to co design a project on
• For example:
– Waiting times for service
– People having to disclose personal information in a public space
– Increasing water consumption in adolescents
– Reducing loneliness for people with mental health issues
• Put up your hand if you cant identify one to work on
5 minutes
20 minutes
1. What might you need to consider in terms of organisational buy-in?
2. Who might you need to engage in your organisation?
3. What other organisations might you need to consult?
4. What might you need to consider when inviting consumers to be part of your co design working group?
5. How might you engage community members to join the co design working group?
Activity two: Engage
Engage: Organisational considerations
Have permission to co design the issue
Be prepared to share the power
Be prepared to do things differently
Need to value the input from
people/community
Engage: Forming a working group
Ideally around 8 participants
Equal mix of staff and
community members
Stakeholder engagement
matrix
Target invitations
Links to lived experience
Other
organisation
logo
Other
organisation
logo
You are invited to work with us to make sure we are benefiting older people now and in the future.
We are forming a working group of community members and workers to come up with ideas to
better connect people socially. We can try some of the ideas out and decide if they are working or
not.
By being part of the working group, we want you to:
Attending regular meetings starting in May (we think about 6 );
Come up with ideas about how we can support people to feel socially connected; and,
Share your experiences about what you know helps keep people connected
Our commitment to you:
You can be honest with the group and share your ideas, feedback and opinions without
judgement or consequence;
You are equal to others in the group, including staff and have an equal say;
You are included in the decision making process from beginning to end;
Your contribution to the group is valued and rewarded.
We would love you to be involved with this project. It is a new concept for all of us so we will be
supporting each other and learning together.
If you would like further information or you are interested in participating, please contact:
Annie on 8470 1822 or annie.grant@yourcommunityhealth.org.au
Other
organisation
logo
Other
organisation
logo
You are invited to work with us to make sure we are benefiting older people now and in the future.
We are forming a working group of community members and workers to come up with ideas to
better connect people socially. We can try some of the ideas out and decide if they are working or
not.
By being part of the working group, we want you to:
Attending regular meetings starting in May (we think about 6 );
Come up with ideas about how we can support people to feel socially connected; and,
Share your experiences about what you know helps keep people connected
Our commitment to you:
You can be honest with the group and share your ideas, feedback and opinions without
judgement or consequence;
You are equal to others in the group, including staff and have an equal say;
You are included in the decision making process from beginning to end;
Your contribution to the group is valued and rewarded.
We would love you to be involved with this project. It is a new concept for all of us so we will be
supporting each other and learning together.
If you would like further information or you are interested in participating, please contact:
Sample invitation
Design environment and supports to
enable people to participate
Share the knowledge
Work with people from the beginning
Pay or compensate people
Engage: Consumer considerations
20 minutes
1. What do you need to consider in the planning phase?
2. What is the role of community members on the co design working group?
3. How might you gather information to inform the working group about the issue?
4. What rules or agreements need to be brokered to allow the group to operate in a safe space
5. Once you have gathered a range of ideas to improve the issue, how can the working group decide which ones will be trialed?
Activity three: Plan
Plan: Getting started
• Start by developing up the purpose of and how
the group will function
• Provide background to all about the issue to be
addressed
• Assign roles – co design leader, meeting chair,
timer, minute taker
• Build trust quickly
• Break down power dynamics
Equalising power dynamics
• What can you do to minimise your position of power?
• What can you do to maximise consumer participant’s power?
Trust and power tips
graymatterconsulting.com.au
o Be clear and transparent about what’s on the table and what’s not
o Communicate effectively and consistently – in a way that works for
everyone, not just the organisation/staff
o Think carefully about name badges, uniforms and professional attire
o Use power positively e.g. referent power
o Be mindful consumers may ‘reject’ your power sharing initially
o Avoid service provider speak and jargon e.g. co-design!
2. Plan: Project scope
• Collectively understand:
– What is the real problem?
– Whose problem is it?
• Agree on the scope of what’s being co designed
• Decide on how information is going to be gathered
to inform the co design process
• Agree on the roles each person is going to play in
gathering information
3. Explore: Gathering information
Working group members can lead you to people with lived experience
People with lived experience can inform the working group
3. Explore
• Gather information from people with lived
experience, literature, experts, etc
• Collate information
• Use information gathered to list potential
implementation ideas
Co design experience
What are you previous experiences of co design?
– What worked?
– What didn’t?
The co-design process part two: Implementation
graymatterconsulting.com.au
Brainstorm ideas and test
assumptions
Prototyping, testing and piloting
Implement/deliver Evaluate
3. Explore 4. Develop 5. Decide
6. Change
3. Explore: Working group decision
• Decide on the criteria to prioritise
ideas to trial
• Explore each idea against the
criteria
• Select ideas to trial
• Develop evaluation model
Considerations
What’s important to you may not be
to consumers
People want an outcome and to see an impact
Low hanging fruit –outcomes prove it’s
worthwhile
Co-design your project idea, don’t decide before you involve consumers
4. Develop: Trialing
• Plan how to trial selected ideas
• Engage with organisations,
people, community groups, etc
that may complement your
trials
• Implement trials
5. Decide: Evaluate and plan
• Evaluate trials
• Present information to working
group
• Decide best strategies to
proceed with/ trial
• Plan implementation
6. Change
• Implement learnings and
successful strategies from the
trials
• Seek funding, if needed, to
sustain program
Your thoughts…
• What are your concerns about co design?
• What excites you?
Co design GuidePeople with Disabilities Western Australia
The Co-Design Process
graymatterconsulting.com.au
“Co-production takes time and care, and
requires attention be given to how power
is experienced by everyone involved.“
Source: Heiman and Timms, 2014
Key message
What is one key message you are taking away from today?
Resources
Grey Matter Consulting Toolkit
• https://www.graymatterconsulting.com.au/co-design
Experience based co design: A toolkit for Australia
• https://ahha.asn.au/experience-based-co-design-toolkit
Co production in social care: What is it and how to do it?
• https://www.scie.org.uk/publications/guides/guide51/files/guide51.pdf
How to co design with young Victorians
• https://www.vichealth.vic.gov.au/media-and-resources/publications/co-design
Contact details
Meg Henderson
Healthy Ageing Project Manager
North East Healthy Communities
E: megan.henderson@bchs.org.au
T: 9450 2645
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